Abdul Aziz Azam Villa No f-36,Azzam European Compound,Jeddah,Saudia Arabia Cell : 00966534164026

	Abdul Aziz Azam Villa No F-36,Azzam European Compound,Jeddah,Saudia Arabia Cell : 00966534164026
	Abdul.aziz.azam@gmail.com

Profile

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  Public Speaking, Energetic, positive and self motivated.
  
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  Honesty, Integrity, Morality and Loyalty.
  
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  Equally effective working on self-managed projects or as a team member.
  
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  Experienced in balancing priorities as short term and long term goals.
  

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  Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight. Crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board;
  
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  Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board;
  
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  Assist passengers while entering or disembarking the aircraft.
  
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  Conduct periodic trips through the cabin to ensure passenger comfort, and to distribute reading material, headphones, pillows, playing cards, and blankets.
  
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  Reassure passengers and ensuring that they follow safety procedures correctly in emergency situations.
  
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  Greet passengers boarding aircraft and direct them to assigned seats.
  
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  Checking all passenger seat belts and galleys are secured prior to take-off to ensure health and safety measures.
  
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  Prepare passengers and aircraft for landing, following procedures.
  
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  Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
  
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  Provide first aid to passengers where necessary.
  
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  To ensure passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers
  
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  Completing paperwork, including writing a flight report.
  

Company: Shaheen International Airline

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  To provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight.
  
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  Attend a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight.
  
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  Carry out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board.
  
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  Welcoming passengers on board and directing them to their seats. 
  
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  Making announcements on behalf of the pilot and answering passenger questions during the flight.
  
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  Serving meals and refreshments to passengers.
  
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  Reassure passengers and ensuring that they follow safety procedures correctly in emergency situations.
  
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  Provide first aid to passengers where necessary.
  
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  Completing paperwork, including writing a flight report.
  

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  To assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customers.
  
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  Identify new business opportunities to increase sales.
  
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  Provide market intelligence to management regarding market opportunities & customer tendencies.
  
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  Achieve assigned daily, weekly and monthly sales targets.
  
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  Provide guidance and assistance to Sales Team and customers on CPE placement and billing options.
  
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  Ensure at least 90% of MLR recovery from Sales Team.
  
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  Plan, organize/conduct different BTL activities to generate sales leads.
  
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  Direct the hiring, training, and performance evaluations of sales team and oversee their daily activities.
  
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  Manage the full sales cycle from lead generation to solution deployment.
  
  

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  Instilling a marketing led ethos throughout the business
  
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  Researching and reporting on external opportunities
  
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  Understanding current and potential customers
  
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  Managing the customer journey (customer relationship management)
  
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  Developing the marketing strategy and plan.
  

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  Responsible for ensuring that Company Customers receive an adequate level of service or help with their questions and concerns.
  
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  Interact with Customers to provide information in response to inquiries about products or services and to handle and resolve complaints.
  
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  Project a professional Company image through phone interaction.
  

Academic Qualification

• Monetary Economics • Money and Banking • Mathematical Economics • International Trade & Finance • Econometrics • Islamic Economics

• Analysis of financial Statement. • Public Finance
Professional Courses/ Co-Curricular Activities/Skills

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  Certified in customer service, inventory control, product awareness, and personnel supervision.
  
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  Member of Financial Market Association of Pakistan.
  
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  Leadership, Care & Growth by Schuitema.
  
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  Sales Analysis by BTH.
  
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  Business Communication and Team Work by Career Pakistan.
  
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  Proficient in Computer Skills.
  
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  Sound Communication, Interpersonal & Decision Making skills
  
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  Leadership and motivation skills.
  

References shall be furnished upon demand.