Activity 1: Review students’ discussion [Pronoun and Articles]

[Pronoun: agreement, not clear]

1. 
   When we go to a new company to work, we need to introduce ourselves to them.
   
2. 
   In view of above examples, introducing yourself to others is definitely an essential thing when we meet each other for the first time
   
3. 
   When a first impression is wrong it can take a lot of time for the person to change the way they think about the other person, but it is possible.
   
4. 
   When we meet someone at first time, we usually start with their appearance and behavior.
   

1. 
   When you are in an interview, you need to introduce yourself to the interviewer.
   
2. 
   For example, when we come to new class, we have to make brief introduction to our classmates.
   
3. 
   In the general gathering, whether is public or private party, we need to introduce ourselves as generous.   
   
4. 
   Because we don’t know the person before, we just can see his/her appearance including dress, behavior, and eye contact.
   

1. 
   How much do you know about Taiwan’s 10 largest companies?
   
2. 
   Practice how to greet properly
   
   1. 
      Discussion the hierarchy in business
      
   2. 
      Memorize your company name, your position title
      
   3. 
      Meet your classmates and introduce yourself
      
   4. 
      You have to shake hands, decide when…
      

[Example 2]: Hello! I am [name], working for [company name]. I am a [position]

[Example 3]

I'm [name], [Your colleague’s first name]'s partner.

[Your colleague’s first name] and I work in the same office.

Suggested Reading: http://www.etiquetteinternational.com/Articles/Introductions.aspx

Hon Hai Precision Ind. Co. Ltd. 鴻海精密

Foxconn Telenology Group 富士康（電子化原件模組移動與服務）

Taiwan Semiconductor Manufacturing Company Limited 台積電（半導體）TSMC

Formosa Petrochemical Corporation 台塑石化

China Steel Corporation 中鋼

Chunghwa Telecom Co. Ltd. 中華電信

AU Optronics Corporation 友達光電 (Acer Display Technology, Inc. 達碁科技) + (UniPac Optoelectronics Corporation 聯友光電) （薄膜電晶體液晶顯示器、低溫多晶矽的設計、研發與製造、電視機整體解決方案）

Quanta Computer Incorporated 廣達 （筆記型電腦）

ASUSTek Computer Inc. 華碩（科技、主機板）

Fubon Financial Holding Co., Ltd. 富邦（金融）

Nan Ya Plastics Corporation 南亞塑膠

Ind. = Industry = 工業

Inc. = Incorporated = 股份有限公司

[How to Be Better at Small Talk]

What are the 7 steps to make small talks?

Step 1 Prepare

Step 2 Say hello, shake hands and introduce yourself

Step 3 Make a positive comment about the event and follow up with an open-ended question

Step 4 Expand the topic by relating to another topic

Step 5 Active listening by making eye contacts and giving feedback

Step 6 Pay attention to the conversation

Step 7 Have an exit strategy or plan (so you can mingle with others)

[Business with Bob: Culture and Small Talk]

Listen and discuss:

1. Summarize coconut and peach business culture respectively.

2. Is your culture a coconut or a peach?
[Office Small Talk]

http://www.youtube.com/watch?v=VXrHaS-abDA

Question: how many small talk topics are there in this video?

Why some topics are inappropriate [And that’s why it is funny]?
Activity 4: Group Practice

You are receiving a guest from London in the reception area. Greet the guest and introduce yourself. Lead the guest to the conference room and try to make a small talk with one of the topics below:

• 
  His trip to your company/Taiwan
  
• 
  His accommodation
  
• 
  Weather in general
  
• 
  Traffic
  
• 
  Travel
  
• 
  Sports
  
• 
  Movie
  
• 
  Food
  
• 
  Music
  
• 
  Art
  
• 
  Latest World News
  
• 
  Tablet PCs, smart phones, etc.
  

1. How was your experience of making phone calls to customer service at a certain company? Was it good/bad? Why?

2. Do you have experience of making business phone calls? Was it difficult? If yes, explain why. [Poor connection and thus difficult to hear; lack of visual communication/confirmation]

3. What are types of business phone calls?

4. What are the keys to make successful business phone calls?
電話英語的情境是可以預期的, 很多句型是國際電話禮儀中的慣例，練習熟了之後，接聽電話就比較不會怕了。熟悉工作內容和公司組織, 也很有幫助。