Air Travel Consumer Report



Download 2.92 Mb.
Page20/24
Date10.08.2017
Size2.92 Mb.
#31131
TypeReport
1   ...   16   17   18   19   20   21   22   23   24

Table 4


AIR TRAVEL CONSUMER REPORT
COMPLAINTS AGAINST U.S. AIRLINES

BY INCIDENT DATE


SEPTEMBER 2011



U.S. AIRLINES*
ALPHABETICAL

COMPS RECD

IN

SEP.



INCI-DENTS IN

SEP.


PERCENT


INCI-DENTS IN



AUG.

PERCENT




INCI-DENTS IN ALL PRIOR MONTHS

PERCENT




UN-KNOWN INCI-DENT DATE

PERCENT








































AIRTRAN AIRWAYS

16

8

50.0




3

18.8




2

12.5




3

18.8

ALASKA AIRLINES

5

1

20.0




0

0.0




3

60.0




1

20.0

ALLEGIANT AIR

5

0

0.0




1

20.0




2

40.0




2

40.0

AMERICAN AIRLINES

103

28

27.2




31

30.1




39

37.9




5

4.9

AMERICAN EAGLE AIRLINES

19

9

47.4




3

15.8




4

21.1




3

15.8

ATLANTIC SOUTHEAST AIRLINES

9

6

66.7




1

11.1




0

0.0




2

22.2

CHAUTAUQUA AIRLINES

7

0

0.0




3

42.9




4

57.1




0

0.0

COLGAN AIR

6

3

50.0




1

16.7




2

33.3




0

0.0

COMAIR

8

3

37.5




2

25.0




2

25.0




1

12.5

CONTINENTAL AIRLINES

79

23

29.1




33

41.8




19

24.1




4

5.1

DELTA AIR LINES

97

36

37.1




23

23.7




31

32.0




7

7.2

EXPRESSJET AIRLINES

13

7

53.8




3

23.1




2

15.4




1

7.7

FRONTIER AIRLINES

5

3

60.0




0

0.0




1

20.0




1

20.0

HAWAIIAN AIRLINES

5

2

40.0




2

40.0




0

0.0




1

20.0

JETBLUE AIRWAYS

23

6

26.1




11

47.8




5

21.7




1

4.3

MESA AIRLINES

9

2

22.2




2

22.2




4

44.4




1

11.1

PIEDMONT AIRLINES

12

4

33.3




2

16.7




4

33.3




2

16.7

PINNACLE AIRLINES

6

4

66.7




1

16.7




1

16.7




0

0.0

PSA AIRLINES

8

5

62.5




2

25.0




1

12.5




0

0.0

REPUBLIC AIRLINES

9

4

44.4




3

33.3




1

11.1




1

11.1

SKYWEST AIRLINES

11

3

27.3




6

54.5




2

18.2




0

0.0

SOUTHWEST AIRLINES

33

18

54.5




5

15.2




8

24.2




2

6.1

SPIRIT AIRLINES

61

23

37.7




9

14.8




18

29.5




11

18.0

UNITED AIRLINES

98

37

37.8




17

17.3




33

33.7




11

11.2

UNITED EXPRESS

7

4

57.1




2

28.6




1

14.3




0

0.0

US AIRWAYS

90

44

48.9




20

22.2




23

25.6




3

3.3

VISION AIRLINES

7

3

42.9




3

42.9




1

14.3




0

0.0

OTHER U.S. AIRLINES

41

17

41.5




10

24.4




8

19.5




6

14.6








































TOTALS

792

303

38.3




199

25.1




221

27.9




69

8.7








































PREVIOUS YEAR'S TOTALS

619

219

35.4




130

21.0




202

32.6




68

11.0

Table 5


AIR TRAVEL CONSUMER REPORT
COMPANIES OTHER THAN U.S. AIRLINES*

BY COMPLAINT CATEGORY**


SEPTEMBER 2011





FLIGHT PROBLEMS

OVER-SALES

RES/TKTG/BOARDING

FARES

REFUNDS

BAGGAGE

CUSTOMER SERVICE

DISAB-ILITY

ADVERT-ISING

DISCRIM-INATION

ANIMALS

OTHER

TOTAL











































FOREIGN AIRLINES








































AIR CANADA

2

0

2

0

0

2

0

0

0

0

0

0

6

AIR FRANCE

4

1

1

1

0

5

1

1

0

0

0

0

14

ALITALIA AIRLINES

1

1

1

1

1

3

0

1

0

0

0

0

9

IBERIA AIRLINES

1

1

0

0

1

2

0

0

0

0

0

0

5

KLM

2

1

1

0

0

3

0

0

0

0

0

0

7

LUFTHANSA

3

0

2

0

0

0

0

0

0

0

0

0

5

ROYAL AIR MAROC

1

0

1

0

2

1

0

0

0

0

0

0

5

SOUTH AFRICAN AIRWAYS

4

0

0

0

0

0

1

0

0

0

0

0

5

TURKISH AIRLINES

2

0

0

1

0

2

0

0

0

0

0

0

5

OTHER FOREIGN AIRLINES

11

6

7

3

13

20

7

2

0

1

0

4

74

TOTALS

31

10

15

6

17

38

9

4

0

1

0

4

135











































TRAVEL AGENTS








































ORBITZ.COM

0

0

3

1

0

0

0

0

2

0

0

0

6

OTHER TRAVEL AGENTS

0

0

4

1

2

0

0

0

2

0

0

0

9

TOTALS

0

0

7

2

2

0

0

0

4

0

0

0

15











































TOUR OPERATORS








































DIRECT AIR AND TOURS

1

0

3

1

3

0

1

0

1

0

0

0

10

OTHER TOUR OPERATORS

0

0

0

0

0

0

0

0

0

0

0

0

0

TOTALS

1

0

3

1

3

0

1

0

1

0

0

0

10











































MISCELLANEOUS








































OTHER MISCELLANEOUS

7

1

3

1

1

4

1

0

1

0

0

3

22

TOTALS

7

1

3

1

1

4

1

0

1

0

0

3

22


Download 2.92 Mb.

Share with your friends:
1   ...   16   17   18   19   20   21   22   23   24




The database is protected by copyright ©ininet.org 2024
send message

    Main page