Amep distance Learning New Student Information

Contents

Phone: 1300 AMEPDL (1300263735)

Dear Distance Learning Student

Welcome to the AMEP Distance Learning (DL) Program.

Yours sincerely,

Manager Flexible Learning

First Lesson Checklist

1. 
   Chat about you and your reasons for doing DL
   
2. 
   Confirm your contact details.
   
3. 
   Other study that you are doing e.g. AMEP classes, TAFE course etc.
   

4. 
   Give you information about the different services you can access as a DL student, i.e. counselling, Home Tutor, English classes.
   
5. 
   Your 1 hour phone lesson every week
   
6. 
   5 AMEP hours per week used in distance learning.
   
7. 
   What happens when you miss a lesson
   
8. 
   DL Portal Log in
   

9. 
   “DL teacher contact information” form
   
10. 
    “AMEP DL Student Course Orientation” handout.
    
11. 
    Grievance procedure “Do you have a problem with our service” document
    
12. 
    Beginning A Life in Australia publication link is available from The Department of Social Services http://www.dss.gov.au/our-responsibilities/settlement-services/beginning-a-life-in-australia. This resource is available in all the community languages.
    
13. 
    Your Distance Learning Study materials
    

14. 
    Sendback requirements
    
15. 
    Requirements for the Certificate in Spoken and Written English
    
16. 
    Using a computer and email.
    

17. 
    Confirm your next appointment with you.
    
18. 
    A task for you to complete for the next appointment
    

AMEP DL Student Course Orientation

If you start Distance Learning but cannot continue, please tell your teacher immediately. You can return to study later on.

If you change your address, your email address or telephone number, please let your teacher know immediately.

It is very important for you to practise English outside of your Distance Learning lessons as much as possible. Also, it is very important to do all the work in your online/written learning materials that your teacher gives you.

• 
  You practise reading, writing, listening and speaking.
  
• 
  Your teacher will give you tests, also called assessments.
  
• 
  Your teacher will tell how well you have done and give you some feedback on your assessment.
  

http://www.navitas-english.com.au/amep/amep-courses/cswe-courses/

You will be regularly assessed on how well you are learning English. This will help you and your teacher to see how you are progressing in your learning.

If you wish to have your assessment records reviewed, you may use the Assessment Appeals Process provided on Page 9.

Pathways Advice

If you would like to talk to a Pathways Advisor about further study, employment or other information on your Individual Pathway Guide (IPG), please tell your teacher and they will help you make an appointment. If you are in a Navitas English College you can arrange a phone meeting or a face-to face meeting.

Navitas English has a Grievance Procedure – Do you have a problem with our service? (Page 8) The procedure explains the steps to take if you have a complaint.

Navitas English is fully committed to equal opportunity in its educational programs and activities for all individuals without regard to race, colour, religion, sex, national origin, age, sexual orientation or disability.

Navitas English Distance Learning employs bilingual staff to help you with your enquiry or your lesson. Please ask your teacher to find out if a staff member who speaks your first language is available.

Do you have a problem with our service?

A grievance is a complaint about unfair treatment.

What do you do if you think you have been treated unfairly?

1. Talk to your teacher or the Pathways Advisor. They may be able to help you solve the problem immediately.

2. If you are not satisfied:

• 
  Navitas English college student - talk to the Academic Manager or Operations Manager in your college
  
• 
  DL student from ACT, NSW, SA, Qld, WA – Talk to the Manager (Phone toll free 1300 AMEPDL / 1300 263 735).
  

3. If you are still not satisfied, tell the Manager that you want to talk to the Distance Learning Consortium Manager at AMES (Phone 03 9582 6433).

4. If you are an AMEP student and feel your issue is still not resolved, you may contact the Department of Education and Training (DET) via Skilling Australia on 13 38 73 or by email skilling@education.gov.au, or by mail to:

Director

Adult Migrant English Program

Department of Education and Training
5. If you’re still not satisfied with the outcome of your complaint you may contact the Commonwealth Ombudsman on 1300 362 072 or by email ombudsman@ombudsman.gov.au, or by completing an online form at www.ombudsman.gov.au, alternatively by attending one of their offices.

Note: this agency will not usually investigate a complaint unless raised with the department first.

6. If you have a training problem or concern you may contact the Australian Skills Quality Authority (ASQA) on 1300 701 801 or by email on enquiries@asqa.gov.au

Assessment Appeals Process

If you wish to have your assessment results reviewed, you may request this through your teacher, or you may ask the Distance Learning Manager to arrange for a re-assessment of your work.

If you still have a training problem or concern, you may contact:

1. 
   The Australian Skills Quality Authority (ASQA) by visiting the following website and lodging a complaint in writing:
   

http://www.asqa.gov.au/complaints/make-a-complaint---domestic-students/make-a-complaint---domestic-students1.html 

OR

2. 
   The National Training Complaints Hotline on 13 38 73 for assistance.
   

Skype Instructions for Students

Calls from Skype to Skype are free. Skype can be downloaded on your internet-connected computer or your smart phone (eg iPhone) or IPad.

How to download Skype
1.1	Go to this website: http://www.skype.com/intl/en-us/get-skype	You can copy and paste this website address.
1.2	Get Skype	For Windows or Mac computers or from Downloads you can choose another device (e.g. mobile or tablet)
1.3	Download Skype Free
1.4	Create an account	Note - Filling in the Profile section is optional. Make sure to remember your Skype name and password.
1.5	Download Skype	If not sure how to follow the steps go to: Download hasn’t started and Try again
1.6	Sign in	The Skype icon will appear on your desktop.

How to make a free call from Skype to Skype
2.1	Give your teacher your Skype name.
2.2	Before your next lesson, turn on your computer or smart phone. Go to Skype by clicking the icon. Sign in. You are now on line.
2.3	Click on Contact Request. You will find a request from your teacher to add you as a contact. Press Add to contact to also add your teacher to your contact list.
2.4	Once you are both on line wait for your teacher to contact you in time for the lesson. You can start chatting.
2.5	You can also send written messages (IM or Instant Messages) by clicking on the bubble . Write the message then send.
2.6	End the call when finished.

Distance Learning Portal System Requirements

The Distance Learning Portal is the website where you can access your online resources.

You will need:

Computer with:

• 
  1 GB of RAM
  
• 
  Pentium IV or 1 GHz Pentium-class processor
  
• 
  Sound card
  
• 
  Speakers or preferably headset with microphone
  
• 
  Printer
  
• 
  Internet Access 256/64 ADSL or above
  

Software

• 
  Microsoft Windows XP or above
  
• 
  Mac OS10, Ubuntu or other Linux based system
  
• 
  Microsoft Internet Explorer 7 and above
  
• 
  Mozilla Firefox 3.5 and above
  
• 
  Safari 5 and above
  

Plug-ins

The following minimum plug-in versions may be required to access certain courses and areas of the site. If you have an older version from those listed, you may be asked to download a new version:

• 
  Adobe Acrobat Reader 7.0 or above
  Download the latest player from their website: http://www.adobe.com/products/acrobat/readstep2.html
  

Macromedia Flash Player 10
Download the latest player from their website:
Flash: http://www.macromedia.com/go/getflashplayer

Accessing Online Resources

1. Using a computer

If you log on to www.amepdl.net.au to access Your Call materials using a computer and one of the following messages comes up on your screen:

• 
  "Pop-up blocked. To see this pop-up or additional options click here."
  
• 
  Firefox prevented this site from opening a pop-up window.
  
• 
  Please disable pop-up window blocking for this site
  
• 
  This will allow pop-ups for this site.
  

Go to the next page for more help with pop-ups.

2. Using an IPad or an IPhone

Allowing pop-ups

If you log on to www.amepdl.net.au to access Your Call materials using an IPad or an IPhone and the following message comes up on your screen:

To use Your Call please allow or turn on popup windows for www.amepdl.net.au. Click on help for more information

Then you will need to do the following:

1. 
   
   

2. 
   Open the "Settings" menu on your Home screen.
   
3. 
   Tap the "Safari" tab on the Settings page. The Safari preferences screen loads.
   
4. 
   Scroll down the page to the "Security" section.
   
5. 
   Scroll down the page to “Block pop-ups”
   
6. 
   Slide the "Block Pop-Ups" switch to the "Off" position.
   

How to allow pop-ups

In Internet Explorer, click on the yellow bar and select Always Allow Pop-ups from This Site

In Mozilla Firefox, click on Options in the yellow bar and Allow pop-ups for amepdl.net.au

In Safari, click the Settings icon and click Block Pop-Up Windows to remove tick ()

Some toolbars may also block pop-up windows. You may need to allow pop-ups in that toolbar as well.

Below is an example of how to allow pop-ups in the google tool bar using Chrome.

AMEP 7.01 D1 DL Student Starter Pack – April 2015

Directory: file -> view
view -> Western Europe after wwii
view -> Author study: paul fleischman
view -> Qpa1 7ela study Guide
view -> Arctic Oil/Gas Neg
view -> November 1970 Approximately 150,000-500,000 deaths Bhola Cyclone Bangladesh
view -> Grade Level: 6 Unit of Study: Caribbean glce
view -> Citation: Duffield, Katy
view -> Table of Contents Lesson #
view -> Chinese Wind Energy Disad

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