CALLCENTERREFERENCEMODULES 2/11/15 PennDOT will provide informational reference modules that the contractor will be required to use to provide answers to customer questions. Currently there are 95 modules referencing motor vehicle issues and 105 modules referencing driver licensing issues. In addition, there are general modules (16) referencing information not specific to driver licensing or motor vehicle issues. Currently, larger modules contain over 60 questions and answers; however, there are modules that are as small as one paragraph. The content in these modules often changes with updated information. In addition, new modules are added and outdated modules can be deleted as information changes.
CURRENT MOTOR VEHICLES MODULES
Address Requirements For Titling And/or Registering A Vehicle In Pennsylvania