Arthur J. Thompson

2423 Cather Cir.  Colorado Springs, CO 80916 719.964.3147

Arthur@Thompson1.net http://arthur.thompson1.net

Windows System Administrator

Microsoft Certified Systems Engineer (MCSE) with 28 years of experience in the computer industry, proficiency in system administration, virtual environments, systems/network architecture, installation, implementation, and integration in local and remote environments for diverse client industries (education, government, and small business).

• Windows Server Administration • WinXP, Vista, 7, 8 and 8.1 Desktop Support • Windows Server Update Services • Microsoft Office (All Flavors)

• Microsoft Virtualization Technologies • Active Directory • Microsoft SharePoint 2010 • Android / Java Programming

2014 - Present ARTECH Morristown, NJ 07960

Provided Remote Desktop Support, Backup and Restore using Veeam software. Supported users using Dameware Remote Tools, VMware Virtualization, Windows 7, 8, 8.1, Windows Server 2008, 2012, 2012 R2, DHCP, TCP/IP, LDAP, and Microsoft SharePoint Technologies. Managed Active Directory (AD) Organizational Units (OU), Group Policy Objects (GPO) users and groups. Also assisted users in password resets.

Provided Remote Desktop Support for Blue Cross Blue Shield of Michigan; Supported users using Citrix Virtual Desktop Virtualization, Windows 7, DHCP, TCP/IP, LDAP, Cisco VPN, Microsoft Outlook (both local and server configurations) and Microsoft SharePoint Technologies. Managed Active Directory (AD) Organizational Units (OU), Group Policy Objects (GPO) users and groups. Also assisted users in password resets.

Employed by Alorica for Samsung Android Tablet/Cellphone Technical Support Technician; provided business-clients with excellent customer service for android cellphones and tablets. Backup cell phone data (Contacts, Photo’s, Text Messages) to PC and/or cloud services. Help customers configure email (AOL, Yahoo, Gmail and many others), Google+, Music Players and Android Apps. 1^st call resolution on customers issue’s. Promoted to level 2 support within 3 months.

Xerox for Verizon Prepaid Wireless Cell Phones; Helped customers activate their phones, change phone numbers, accept payments, troubleshoot problems on the phone and assist customers with Backup Assistant.

Provided Tech Support for Small Business owners in the Colorado Springs area. Migrate users and PC’s from WinXP to Win7 using the User State Migration Tool and/or Windows Easy Transfer.

2007 - 2010 Colorado High Tech Solutions Inc. Colorado Springs, CO 80918

System Administrator

Provided Tech Support for Small Business owners in the Colorado Springs area. Setup and/or Install Servers, Workstations and Peripherals. Installed Servers, routers, Networks and PCs. Configured some clients to run their Servers in a Virtual Environment utilizing Hyper-V or VMware. Also configured remote access for all of our clients. Provided remote support to all customers. Implemented Network Security, Disaster Recovery Planning, and Backup Strategies.

2004 - 2007 Synova Inc. Colorado Springs, CO 80919

Help Desk Technician/PC Migration Specialist

Hewlett Packard

Contractor for Hewlett Packard in Colorado Springs, CO. Telephone Help Desk Support Technician for the corporate help desk call center of Johnson Controls Inc. Provided second level technical support for over 100,000 end-users, consisting of Windows 98/NT/2000/XP/Vista.
1986 - 2004 Colorado Springs Gazette Telegraph Colorado Springs, CO 80903

System Administrator / Help Desk Technician / Computer Operator

Promoted from Computer Operator to Help Desk Tech to Windows System Administrator. Earned a reputation for on-time, on-budget completion of projects involving Windows NT, Windows 9x and PC pager system. Provided one-on-one and group training to over 100 employees to date.

Earned a reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues. Successfully resolved hundreds of issues monthly without requiring escalation to a higher tier. Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software. Conducted research on proposed system upgrades and identified potential incompatibilities that led to alternative system purchase.

Promoted from Computer Operator to Jr. Programmer to Programmer to Help Desk Analyst based on technical troubleshooting skills, positive work ethic, dedication to teamwork, and ability to communicate technical concepts to others, including end users.

 Attended the University of Phoenix

 Harrison High School

 Pikes Peak Community College

 Microsoft Certified Systems Engineer [MCSE]

 Numerous Technology schools and computer workshops