Bus/Rail Retail Testing Manager

Bus/Rail Retail Testing Manager

Nil
Budgetary Responsibilities:

Delegated from Group IT
Key Accountabilities:

• 
  Responsible for testing of the following retail systems on Bus & Rail ensuring that all necessary UAT is carried out on all systems and that any issues identified are communicated back to the suppliers in a timely manner.
  

• 
  S&B Ticket Vending Machines
  
• 
  S&B Automatic Ticket Gates
  
• 
  Fujitsu Star Booking Office Ticket Issuing System
  
• 
  Avantix Mobile On Train Ticket Issuing System and Thyron
  
• 
  Cubic Automatic Ticket Gates
  
• 
  ITSO Smartcard Ticketing System including validators, back office systems, Handy 440 ticket Inspection Devices (Bus and Rail)
  
• 
  Parkeon ToDler Ticket on departure only ticket vending machine
  
• 
  Parkeon Pay on Foot Car Parking Machines
  
• 
  Metric Car Parking credit card only machines
  
• 
  Metric Pertis machines
  
• 
  Bus ETM
  
• 
  TRACS
  

• 
  Maintain test scripts during testing cycles and ensure they are updated as required and that identified bugs are effectively rectified and re-tested
  
• 
  Undertake all necessary testing protocols when required to ensure that any software/hardware releases are fully tested prior to release into the live environment
  
• 
  Work closely with other members of Retail Systems team and Systems Test Manager
  
• 
  Provide support and assistance where required to the EMT Retail Systems team as required
  

• 
  A self-motivated, IT literate Application support professional with a minimum of 3-5 years’ experience supporting complex Retail systems and infrastructures, utilising structured incident and problem management support processes.
  

• 
  Worked within a large retail or applications IT support environment – Transportation an advantage.
  
• 
  Experience of testing at UAT level
  
• 
  Have a structured and diligent approach to problem logging and resolution.
  
• 
  Possess excellent communication skills both written and verbal.
  
• 
  Possess excellent problem solving skills.
  
• 
  Possess excellent organisational skills.
  

PERSONAL CONTACTS

Internal

Stagecoach Group IT UK Rail and Bus (all levels)

Ensure IT application support services meet business requirements Call Escalation Issues Resolution Progress Reporting

External

System Suppliers Maintenance Suppliers Customers

Procurement, escalation, call logging issue resolution Customer Service

General

The post holder will provide testing support to the Bus and Rail retail system environments ensuring effective testing protocols are in place and utilised to ensure all systems are fully tested.

The post holder will be a dedicated and highly motivated individual having the ability to work under pressure and on their own initiative with minimal supervision. The role operates in a rapidly changing environment and the post holder will have experience of managing complex technical issues through to resolution and close.
Due to the nature of the role there will be a requirement for working away from the main office location to support testing and roll out programmes at Stagecoach and suppliers offices.

company background

Stagecoach Group plc is a leading international transportation group, operating bus, train, tram, express coach and leisure coach operations in the UK and North America.

Stagecoach Group Key Facts:

• 
  Headquartered: Perth, Scotland
  
• 
  Turnover from continuing operations: £2,103.3m (2008: £1,763.6m)
  
• 
  Operating Profit: £227.8m (2008: £205.3m)
  

• 
  Employees: 30,000
  
• 
  Vehicles: 12,000
  
• 
  Passengers: 2.5 million daily
  
• 
  Divisions: Stagecoach UK Bus, Stagecoach Rail, North America
  
• 
  Location of operations: UK, USA, Canada
  

UK bus operations: 19 regional companies running more than 7,000 vehicles and covering around 100 towns and cities in the UK, including Liverpool, Manchester, Newcastle, Hull, Sheffield, Oxford and Cambridge. Share of UK bus market: 14%

UK rail operations: South West Trains (largest commuter network in the UK), Island Line (Isle of Wight), East Midlands Trains (East Midlands and South Yorkshire), joint venture Virgin Rail Group (operates West Coast Main Line franchise), Sheffield Supertram (runs three light rail routes across the city), Manchester Metrolink (37km system across the city)

Share of UK rail market: 25%

North American operations: We employ around 4,900 people and operate a fleet of around 3,000 vehicles. Share of US bus and coach market: around 1% (we are a major operator in a market which has around 5,000 operators)
If you are interested in applying for this position please forward your CV and covering letter to pchick@stagecoachrail.com.

Closing date for this role is 17 September 2013

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