Collaboration Migration Plan The Network Guys, Inc

Cisco Unified Compute System (UCS) Hardware

1. 
   Disable VM Auto Start Feature
   
2. 
   Disable VM LRO Settings
   
3. 
   Shutdown all Virtual Machines (VM)
   
4. 
   Mount HUU ISO via CIMC KVM
   
5. 
   Unmount HUU ISO Disconnect/Connect the Power Supplies Units (PSU
   
6. 
   Patch CIMC for Shellshock Vulnerability (disable SSH)
   
7. 
   Mount ESXi ISO via CIMC KVM
   
8. 
   Boot into ESXi Installer
   
9. 
   Upgrade ESXi
   
10. 
    Unmount ESXi ISO
    
11. 
    Patch ESXi for Heartbleed Vulnerability
    
12. 
    Enable VM Auto Start Feature
    
13. 
    Validate
    

1. Confirm Software Version

2. Login and Access User Interface
CIMC Shellshock Patch Tasks

1. Disable CIMC SSH Feature

1. Upload Patch to DataStore

2. Enable Local Tech Support Mode

3. Install Patch

4. Generate New Certificates

5. Reboot

http://docwiki.cisco.com/wiki/Cisco_Business_Edition_6000

http://docwiki.cisco.com/wiki/Supported_System_Capacities

http://docwiki.cisco.com/wiki/Implementing_Cisco_Business_Edition_6000

ESXi 5.5x Upgrade guides

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/BE6000/hypervisor/CUCM_BK_BBE47946_00_be6000-hypervisor-upgrade.html

http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements#VMware_vSphere_ESXi_Version_Support_for_Call_Processing_and_System_Management_Applications

http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements#ESXi_Major.2FMinor_Versions.2C_Maintenance.C2.A0Versions_and_Patches.2FUpdates

ESXi 5.5U1 Release notes

http://www.cisco.com/c/en/us/td/docs/unified_computing/ucs/release/notes/OL_26617.html#17032
ESXi Heartbleed Vulnerability http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2076665 http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2008939

 CIMC Shellshock Vulnerability

https://tools.cisco.com/bugsearch/bug/CSCur03816
Cisco Bash Code injection Vulnerability Patch

http://www.cisco.com/web/software/282204704/18582/CiscoBashCodeInjectionVulnerabilityPatchv2.pdf

http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Communications_Manager_(CUCM)

CUC 10.x

http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unity_Connection

http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements#ESXi_Major.2FMinor_Versions.2C_Maintenance.C2.A0Versions_and_Patches.2FUpdates

UCCX 10.5x

http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Contact_Center_Express

VCSc/e X8.1-X8.2

http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_TelePresence_Video_Communications_Server

http://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/vcs/config_guide/X8-2/Cisco-VCS-Basic-Configuration-Control-with-Expressway-Deployment-Guide-X8-2.pdf

Endpoints

Upon registration to the new 10.5(1) system, all endpoints will change firmware versions and register without issue.

Resources

• 
  CUCM 10.5 Device Compatibility
  http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/unified/communications/system/versions/IPTMtrix.html#pgfId-1164438
  
  
• 
  Cisco IP Phone 7937 have not been validated on CUCM 10.5(1); however CUCM 10.5(1) does ship with the above stated target software for these phones.
  Source: PDI Help Desk ref:_00D30QUu._50080YNqFn:ref
  

• 
  Cisco IP Phone ATA186 Firmware Readme
  

• 
  Cisco ATA186 Is not compatible with CUCM 10.0(1) and later
  

• 
  Cisco IP Phone 7937 Firmware Readme
  http://www.cisco.com/web/software/282074289/52353/7937_1.4.4_ReadMe.txt
  
  
• 
  Cisco IP Phone 7940/7960 Firmware Readme
  http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7960g_7940g/firmware/8_1_2/english/release/notes/796040_812_sr1.html
  
  
• 
  Cisco IP Phone 7941/7961/7970 Firmware Readme
  http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7900_series/firmware/9_3_1SR4/english/release_notes/P790_BK_RF3660D6_00_rn-9_3_1sr4-7900-series.html
  
• 
  
  

Analog Voice Gateways

Cisco Unified Contact Center Express (UCCX)

For a performance boost, you will want to disable disk IO throttling prior to the upgrade, and then re-enable it post upgrade.

utils iothrottle status

utils iothrottle disable

utils iothrottle enable
The high level details of the migration of this application are as follows:

Source Version	Target Version	Migration Method
9.0.2.10000-71 Version 9.0(2)	10.5.(1)SU1 Ver10.5.1.11001-49	Two Step upgrade

This will be a two step process. We will upgrade to version 9.0(2)SU2 using Cisco’s osadministration web interface , verify inactive version, switch versions

We will then upgrade to version 10.5(1)SU1 using Cisco’s osadministration web interface , verify inactive version, modify ESXI host, and switch versions, and apply Bash Environment patch if needed (see CSCur02861). We will confirm this by running 'show packages active bash' before and after the patch.

Agents will upgrade their version of clients on the next login.

Upgrade Tasks

1. Stage Upgrade Files

2. Disable IO Throttling

3. Mount 9.0(2)SU2 Upgrade File

4. Upgrade to 9.0(2)SU2 and Do Not Switch Version

5. Switch Version

6. Install Refresh Upgrade COP File

7. Shutdown

8. Modify VM Settings: Operating System and RAM

9. Power On

10. Mount 10.5(1)SU1 Upgrade File

11. Upgrade to 10.5(1)SU1 and Do Not Switch Version

12. Switch Vesion

13. Unmount Upgrade File

14. Enable IO Throttling

15. Validate

1. Confirm Software Version

2. Check Real Time Monitoring Tool (RTMT) For System Status

3. Check UCCX Datastore Status

4. Place One or More Calls Through System

5. Login One or More Agents

1. Install Shellshock COP File

Resources

• 
  Documentation Guide Unified CCX
  

• 
  UCCX Software Compatibility guide
  

• 
  UCCX 10.5(1) release notes
  

• 
  ESXI host modification post upgrade
  

• 
  UCCX installation and Upgrade guide
  

Cisco Unified Communications Manager (CUCM)

CUCM is the central component of the phone system, and as such connections to all other voice components are made through this device.

The high level details of the migration of this application are as follows:

Source Version	Target Version	Migration Method
9.1(1a) Build 9.1.1.20000-5	10.5.1 Build 10.5.1.10000-7	Direct Upgrade: 10.0(1)SU2, 10.0(1)SU1, 10.0(1), 9.1(2)SU2a, 9.1(2)SU2, 9.1(2)SU1, 9.1(2), 9.1(1a)

Upgrading to 10.5(1)

Upgrading to 10.5(1) starts with downloading the ISO file from cisco.com, and then hosting it on an FTP server for CUCM to download locally. The Publisher node is upgraded first, then rebooted in to the new version, followed by upgrading the Subscriber node second and rebooted in to the new version.

After the upgrade to CUCM, the endpoints should not change nor require a change, nor shall Unity or CER. Though, a test plan should be executed to validate the upgrade.

Upgrade Tasks

1. Stage Upgrade Files

2. On Publisher

a. Disable LDAP Sync and Extension Mobility

b. Disable IO Throttling

c. Install RSA-3 Keys COP File

d. Shutdown

e. Modify VM Settings: Operating System

f. Power On

g. Mount Upgrade File

h. Upgrade and Automatic Switch Version

i. Unmount Upgrade File

j. Patch for Shellshock Vulnerability

k. Enable LDAP Sync and Extension Mobility

l. enable IO Throttling

m. Validate

2. On Subscriber

a. Disable LDAP Sync and Extension Mobility

b. Disable IO Throttling

c. Install RSA-3 Keys COP File

d. Shutdown

e. Modify VM Settings: Operating System

f. Power On

g. Mount Upgrade File

h. Upgrade and Automatic Switch Version

i. Unmount Upgrade File

j. Patch for Shellshock Vulnerability

k. Enable LDAP Sync and Extension Mobility

l. enable IO Throttling

m. Validate

Validation Tasks

1. Confirm Software Version

2. Check Real Time Monitoring Tool (RTMT) For System Status

3. Place One or More Calls Through System

Shellshock Patch Tasks

1. Install Shellshock COP File

BASH

http://www.cisco.com/web/software/282204704/18582/CiscoBashCodeInjectionVulnerabilityPatchv2.pdf

• 
  ESXI host modification post upgrade
  

Cisco Unity Connection (CUC) and Unity

CUC is primarily the voice messaging platform for the phone system. Responsible for greeting callers, taking messages and delivering the messages, as well as notifications to end users.

The high level details of the migration of this application are as follows:

Source Version	Target Version	Migration Method
9.1.1.20000-32	10.5(1) Build 10.5.1.10000-7	Direct Upgrade

Upgrade Tasks

1. Stage Upgrade Files

2. On Publisher

a. Disable LDAP Sync and Extension Mobility

2. Disable IO Throttling

d. Install RSA-3 Keys COP File

e. Shutdown

f. Modify VM Settings: Operating System

g. Power On

h. Mount Upgrade File

i. Upgrade and Automatic Switch Version

j. Unmount Upgrade File

a. Patch for Shellshock Vulnerability

c. Enable LDAP Sync and Extension Mobility

e. enable IO Throttling

d. Validate

Validation Tasks

1. Confirm Software Version

2. Check Real Time Monitoring Tool (RTMT) For System Status

3. Place One or More Calls Through System

Shellshock Patch Tasks

1. Install Shellshock COP File

Resources

• 
  Documentation Guide CUC 10.x
  

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/roadmap/10xcucdg.html

• 
  CUC 10.5(1) Release Notes
  http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/release/notes/10_5_1cucrn.html
  

• 
  Upgrade Guide for CUC 10.x
  

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/upgrade/guide/10xcucrugx/10xcucrug010.html

• 
  ESXI host modification post upgrade
  
• 
  
  

• 
  COBRAS Documentation
  http://ciscounitytools.com/Applications/General/COBRAS/COBRAS.html
  

Cisco IM and Presence (CIMP)

Source Version	Target Version	Migration Method
9.1.1.10000-8	10.5(1) Build 10.5.1.10000-9	Refresh Upgrade to Target

Upgrade Tasks

3. On Publisher

1. Stage Upgrade Files

2. Install RSA-3 Keys COP File

3. Disable IO Throttling

4. Shutdown

5. Modify VM Settings: Operating System

6. Power On

7. Mount Upgrade File

8. Upgrade and Automatic Switch Version

9. Unmount Upgrade File

10 Enable IO Throttling

11. Patch for Shellshock Vulnerability

12. Validate

Validation Tasks

1. Confirm Software Version

2. Login two or more Jabber Clients and Test Functionality
Shellshock Patch Tasks

1. Install Shellshock COP File

Prime License Manager (PLM)

• 
  PLM is the new centralized licensing management software, co-resident with the CUCM Publisher server (no separate VM required) and hosts the licenses for CUCM, IM&P*, CUC and CER.
  
• 
  *IM&P s technically licensed as a part of CUCM, but is called out here for completeness.
  
• 
  UCCX will be licensed individually as it is today. Voice gateways are not licensed. Clients are licensed via the server they connect to.
  

• 
  Upgrade Tasks
  
• 
  1. CUCM
  

1. Add to Inventory

2. Upload LCU Report

3. Email Licensing Support

4. Receive and Install Licenses

• 
  2. CUC
  

1. Add to Inventory

2. Migrate Licenses

3. Email Licensing Support

4. Receive and Install Licenses

4. UCCX

N/A

Important Notes

• 
  Uninstalled PAKs
  
• 
  Unused PAKs need to be installed on respective applications before upgrade to PLM.
  
• 
  Setting Manual MAC Addresses
  
• 
  Cisco recommends converting dynamically created MAC Addresses for licensed servers to statically defined MAC Addresses.
  
• 
  Removing PLM from CoRes Servers
  
• 
  “In a coresident deployment, you have the option to remove Cisco Prime License Manager if it is not being used. For example, in a Cisco Unified Communications Manager cluster, Cisco Prime License Manager is installed on publisher nodes and subscriber nodes. Since the Cisco Prime License Manager only needs to be active on a single node to manage the licensing of all nodes, you may choose to remove Cisco Prime License Manager from the nodes where it is inactive.”
  
• 
  Source: PLM User Guide
  
• 
  To conserve system resources we will remove PLM from the CUCM Subscriber, CUC Publisher, and CUC Subscriber after the upgrade.
  
• 
  Device Owner User ID Associations
  
• 
  To ensure the proper number of licenses are migrated based on currently installed licensing and current device usage, we will need to associate the Owner User ID to each device which belongs to an individual.
  
• 
  License Upgrade Support
  
• 
  The Global Licensing Operations (GLO) Team is available 24 x 7 x 365 and has knowledgeable agents that can help.
  
• 
  Process your request and route it to the team best able to assist you. Expect a response within 48-72 hours.
  

Cisco TelePresence Video Communication Server (VCSC)

VCSC controls session management and control of telepresence conferences.

The high level details of the migration of this application are as follows:

Source Version	Target Version	Migration Method
X7.2.1	X8.2.2	N/A (separate upgrade project)

VCSC release notes:

http://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/vcs/release_note/Cisco-VCS-Release-Note-X8-2-2.pdf

*Note that when upgrading to a new major release, for example from X7.n to X8.n you need to supply a valid release key as a part of the upgrade process.

Cisco Emergency Responder (CER) N/A

Source Version	Target Version	Migration Method

Resources

• 
  CER 10.0 Administration Guide (Covers Installation and Administration)
  http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cer/10_0_1/english/administration/guide/CER0_BK_CA66317A_00_cisco-emergency-responder-administration-10_0.html
  
  

Cisco Unified Attendant Console (UAC) N/A

Resources

• 
  UAC Standard Installation Files
  \Google Drive\Applications\Cisco\CUACS\CUACS_SV_10.5.1.1543
  

• 
  UAC Standard Server-less 10.5 Release Notes
  http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuacs/10_5_1/release_notes/CUACS10511543RN.pdf
  
  
• 
  UAC Standard Installation and Configuration Guide
  http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuacs/10_5_1/install_admin_guide/CUACS1051GUIDE.pdf
  
  
• 
  UAC Standard Server-less Video Training
  https://www.youtube.com/channel/UC-m-KJ4Apcqa5td3QMc2oHg
  
  
• 
  UAC Support Page (Hosted by Arc)
  http://www.cisco.com/go/ac
  

Third Party Application Integrations

In some cases, the phone system is integrated with third-party (non-Cisco) software and/or hardware systems, which need to be managed during a migration to new hardware, software, as well as renaming and re-IP Addressing.

Changes and Enhancements

During the migration, there may be opportunities to introduce enhancements to the system, and in some cases changes will be necessary to increase project success. In either case, all changes and enhancements are documented below.

Setting Device Owner User ID, Line Appearance Associations and End User Control

Setting the device owner user ID allows the Prime License Manager (PLM) accurately account for device usage and application of the appropriate license level.

Setting the Line Appearance Association allows Jabber to accurately determine a user’s status: whether they’re on the phone or not.

Setting the End User Control does two things: allows the user to manage the device in Self Care Portal and Sets the user’s primary extension.

We will use BAT’s Phone Export All Details feature, modify the data to include Owner User ID information, and then use BAT’s Phone Import and Override Configuration feature to apply the changes.

We will use BAT’s User Line Appearance Update feature to set Line Associations.

We will use BAT’s User Update User with the ignore character supplied such that we only modify the Controlled Device and the Primary Extension.

In the event that BAT cannot be leveraged for this task, a manual update may be required.

Phones with no users	Users with one phone	Users with more than one phone

Resources

• 
  Cisco Unified Reporting – Unified CM User Device Count
  
  
• 
  CUCM BAT Administration Guide
  http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/bat/10_0_1/CUCM_BK_CDB9A6A4_00_cucm-bulk-administration-guide-100.html
  
  

Directory: kxiwq67737 -> attachments -> kxiwq67737
kxiwq67737 -> Describe ospf network design using area
kxiwq67737 -> *Note: Guideline numbers are good general numbers. These numbers can vary widely depending on the topology and number of links in an area – they are not hard and fast rules. Ease of Use

Download 118.19 Kb.

Share with your friends: