Created internal Knowledgebase website that has aided all future and present engineers

Personal

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  Experienced manager and team leader with excellent IT skills combined with a
  

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  Strong organisational skills and keen to succeed in all areas.
  
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  Great initiative and can work independently or as part of a team.
  
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  Extremely approachable and get on with people at all levels, making good
  

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  Adaptable and quick to learn new skills with good problem solving capabilities.
  
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  Full clean driving license with own car.
  

Experience

May 2009 to Present day, Bridgend, Wales

I currently manage a team of engineers to maintain their peak performance, and

achieving daily/monthly goals and targets. I Liaise with the sale team, audit job logs to

ISO standards, provide HR administration and do stock control for a class-100 clean

room environment. One of my main roles is creating and maintaining a training matrix

for management and engineers. I provide daily motivation, incentives and training for

staff members whilst also having my own targets to accomplish.

I hold regular meetings, provide daily statistical reports, and consistently find ways to

implement up to date advancements in storage media.

March 2008 to May 2009, Bridgend, Wales

During my time as a fields engineer I achieved the highest level (6) and quickly became

an assistant manager. My daily tasks involve recovering client’s data (Logical & Physical

issues),imaging and cloning, using specialist equipment to fix firmware faults from all ranges of HDD manufactures and the physical repair of hard drive internals, computers and hardware.I can also

recover/repair from SSD/Flash media, along with other removable storage devices

(USBs, Floppy, Zip, CD and DVDs).

Since working at fields I have become an experienced RAID builder (Different RAID

levels - can build arrays manually by using counters, identifiers and calculating XOR).

I have experiance with many types of encryption software (Sophos Safeguard, PGP,

Endpoint, Bitlocker, Cobian, Truecrypt, Apple Filevault, Western Digital Smartware and

different types of Ransomware) and have written numerous documents about these.

I have plenty of experiance with different operating systems, file systems, forensics

(Data deletion, format, file reconstruction) and virtual machines (for encryption drives,

Virus infected drives, integrity testing, software execution)

While being a full time engineer, I was also the laboratory’s support Systems

to staff, building computers, setting up Microsoft Exchange emails for staff, and

auditing computer systems.
Trainee Assistant Manager, Wilkinsons

October 2007 to March 2008, Port Talbot, Wales

Whilst working at Wilkinsons hardware store I was selected to be put on a “Fast Track”

Managers course with focus on retail law, health and safety, employee performance,

motivation and general running of the store.


Additional Courses

Information Security Incident Handling

Leadership

Working as an individual or part of a group

Data Recovery and digital forensics

System Administrator (Windows server, networking, support)

PC3000 specialist

Dreamweaver

Java (Eclipse)

HTML

HTML 5 Animators

MHDD low level diagnostics

Photoshop

DOS

Windows

Basic mySQL / PHP

Microsoft Office

Winhex

CCNA (Currently working to CCENT ICDN 1)

ITIL

Objective C

3D design

Prince2
Hobbies

Game and Application Mobile Development (Android & IOS)

Web site creation

Scripting

Ethical Hacking (Kali OS, Wireshark, MetaSploit, Nmap,Telnet etc)

Personal Improvement

Available on request

June 2003 to October 2007, Port Talbot, Wales

I led a small team organizing a large warehouse with duties including stock control,

Maintenance, and storage. One of my responsibilities was to liaise daily with “Goods Inn”,

organise layout changes and uphold retail Law and H&S Policies/procedures.
Systems Administrator, St Joseph’s Comprehensive

May 1999 to June 2000, Port Talbot, Wales

I found great pleasure whilst at this post maintaining two buildings with over 300

computers, providing software and hardware support to teachers and students. I would wire

and install network cables (Coaxial, Ethernet cat and fibre optics), manage the security of user

accounts, proxy servers and systems while liaising with external IT companies regularly.

Equivalent to first year degree qualification

Modules Include: Learning outcomes (Thought shower and spider maps), Coaching Techniques (Effective objectives, Johari Window, Coaching Techniques, Giving effective feedback), Employability (Effective CV and cover letter writing, Marketing yourself, writing effective emails, Interview techniques and checklist), Understanding Teamwork (Stages of team development, challenges of team development, The iterative nature of team formation).
Microsoft Certified Systems Engineer, Home IT Skills Wales

Modules included: Installing, Configuring, and Administering Microsoft Windows 2000 Professional and Server. Implementing and Administering a Microsoft Windows 2000 Network Infrastructure and Directory Services.