Damage analysis, estimating and customer service



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Determine the cost effectiveness of the repair and determine the approximate vehicle retail, and repair value. Recognize the differences in estimation procedures when using different information provider systems.

Lesson Plan for



CRT 101

DAMAGE ANALYSIS, ESTIMATING AND CUSTOMER SERVICE



Course HS Title:

Damage Analysis, Estimating And Customer Service

Program:







KCTCS Courses included in HS Title: (Lesson is prepared for course highlighted.)










KCTCS Course No.

KCTCS Course Title










  

























Introduction/Context

This lesson will instruct the student on how to determine the cost effectiveness of the repair and determine the approximate vehicle retail, and repair value, and recognize the differences in estimation procedures when using different information provider systems. Knowledge of these techniques and the skills required to correct problems associated with this task are necessary for a student to acquire if they wish to compete for high paying, high skilled jobs in a Collision Repair Facility. Entry level technicians need to be able to perform this task to 100% accuracy. Incorrectly performing this task can lead to an automobile accident or create customer satisfaction issues.

Prepared By

School

Date:










Grade Level

No. Students

No.IEP's:

Lesson Length:




 

 









Task




Determine the cost effectiveness of the repair and determine the approximate vehicle retail, and repair value.

Recognize the differences in estimation procedures when using different information provider systems.





No.

Objective

1

Given the proper tools and instruction, the student will be able to determine the cost effectiveness of the repair and determine the approximate vehicle retail, and repair value, recognize the differences in estimation procedures when using different information provider systems, and pass a written test covering the task with 100% accuracy.

Connections:

New Common Core:

RST 11-12-2

RST 11-12-3

A-CED-4


New Common Core Technical

TD-SYS-1


TD-OPS-3

Skills Standards:

OC002


EG011

INSTRUCTIONAL MATERIALS/TECHNOLOGY 

Teacher Designed Materials and Other Handouts

Textbooks and Workbooks

Author

Title/ISBN No.

Edition

Publisher

Pages

Various

Damage Analysis and Estimating

Third

Delmar

24

Equipment

Quantity

Item

Source











Content/Presentation/Demonstration Outline

Teach students that the estimator must determine whether repair is cost effective. Explain that a vehicle is considered a total loss when the collision damage exceeds approximately 75 percent of the vehicle’s retail value. Let them know that most totaled vehicles have a salvage value, which is the price that an auto recycler will pay for the total loss vehicle. Tell them Blue Book market values are considered when assessing cost effectiveness of the repair.

Instruct students that the vehicle should be repaired in the most cost-effective manner that will not compromise integrity, safety, or longevity. Tell them that they should consult a used car value guide to determine the vehicle’s retail and wholesale value. Inform them that if the repair cost exceeds the retail value plus salvage value, the vehicle is considered a total loss and is usually not repaired. “Total loss” vehicles have salvage value, depending on the severity of damage.

Tell students that a variety of estimating programs are used to automatically calculate labor rates and find part prices for estimating collision damage. Each system strives to simplify the process of estimating. Let students know that most estimators are trained in the use of at least one system, but adaptability is essential. Explain that in one system external hardware R&I labor times are included, but in another the estimator must add in the labor time because it is not automatically included.



Applications/Practice

1

Refer to content



Evaluation and feedback Prior to Testing or Lab Work

1

Objective 1. / Formative assessment / Instructor will observe students as they practice the procedure to assure correct procedure and safety practices are being followed. A checklist will be utilized to chart student progress on the task. Questioning techniques will be utilized as necessary to demonstrate student comprehension / Adaptations and/or accommodations for special needs students will be added if required.



STUDENT ASSESSMENT: (Assess student progress with performance criteria.)

1

Objective 1 / Summative assessment / written test questions on stated objective / adaptation and / or accommodations for special needs students will be added if required



IMPACT--Reflection/Analysis of Teaching and Learning: (How did students’ progress in relation to the state objectives? Was the instruction successful? Analyze samples of student work particularly that which is unsatisfactory, for the purpose of planning further instruction.)




REFINEMENT--Lesson Extension and Follow-up: (To be filled in as the lesson is modified during initial planning and/or during the teaching learning process.)

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