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Executive summary 4
Methodology 6
Home network environment 7
A new frontier 7
Network and service delivery models 9
Consumer 13
User experience and service environment 13
Service convergence in the home 15
IP-based service developments 16
Consumer education 17
Industry 19
Technologies 19
Network 19
Devices 22
Services 23
Emerging technology issues 24
Standards 25
Regulation 31
The network boundary 31
Connectivity infrastructure 32
Devices 33
Services 33
Conclusion 35
Glossary 36
Executive summary
Developments in access networks, service and device convergence, and the evolution of multimedia services are changing the home network environment. Providing high-speed connectivity, interoperability and portability of services via the last few metres of network in the home is an area of considerable industry innovation and activity.
The aim of this report is to identify technological developments and product migration issues for homeowners, service providers and those in the industry involved with enabling service delivery in the home beyond the network boundary, where the consumer has an increasingly active role.
For the purposes of this report, the home network is defined as a local residential network used to interconnect a variety of internet protocol (IP)-based devices mainly designed for home entertainment, telecommunications and home automation systems. Currently, networks in the home are fragmented and dedicated to one or more analog or digital services. For example, the fixed telephony network may only carry voice, the wireless network may only carry data and a cable network may be used exclusively for video. Emerging access network technologies are expected to facilitate the integration of these separate networks and extend next generation networks (NGNs) into the home environment.
The global migration to NGNs based on IP has been crucial to emerging technologies that are transforming the capabilities of fragmented and dedicated traditional infrastructure. These technologies are extending into the home network environment, providing improved connectivity, quality of service, device interoperability and higher data rates over a unified IP platform. The proposed next generation access network will mean that service providers will not be constrained by the existing access networks; they will instead be able to deliver multiple applications and services over a single network. In the home, a combination of new and legacy fixed technologies is meeting some network requirements. Wireless networks also play an important role, providing comparatively inexpensive home network connectivity and portability of devices and services. WiFi continues to grow in use and capability to meet both network and application challenges.
Emerging IP-based services such as health monitoring, security, home automation, entertainment and social networking accessible via home networks are reshaping the user experience. The number of devices in the home is set to increase as services move beyond the end-user to include automated machine-to-machine communications. Devices in the home generally have evolved from analog to digital technology and now to online or networked technologies. Device intelligence and functionality is no longer limited to what has been built into the device, but is now enhanced by the capabilities of its networked environment. Home-networked devices have become windows to IP-based services that can potentially be offered from anywhere in the world.
These new dynamics in home networking present both opportunities and challenges for consumers, industry and regulators.
Consumers will be presented with new technologies that they will find attractive to include in their home environment. However, consumers will be increasingly faced with the challenge of supporting these next generation services in the home. Research has revealed that homeowners are grappling with networking basics. As home networks play an increasing role in service delivery, the level of in-home support and education is likely to be an area of increasing interest to improve user experience and attitudes to using and maintaining their home networks.
For industry, significant new opportunities exist for the rollout of innovative services in homes across Australia. Technical standards will play an important role in the coordination and delivery of end-to-end services in the home network environment. Wide variations in the home network are possible depending on the technology
make-up of infrastructure and services. Dwelling construction and occupant density also determine network requirements. While there is a continuing need for standards coordination in an area of significant innovation, one of the emerging areas of interest is the shift in responsibility for network reliability and security management from communications and IT companies to individual home network users or consumers. This is an area where information as well as skills development may be needed to allow consumers to achieve a reliable and secure networking experience. As home networks become increasingly fundamental to the successful delivery of services, both industry and consumers will require education on the common home network ground that they share.
For regulators, the boundary between the access network and the home network has been a demarcation point for regulation, as it determines the customer responsibility for infrastructure within the home. Regulation applicable to the home network can be complex as there is wide variation in the infrastructure and services in use. Current regulation of services in the home (ranging from regulating content on television to device labelling) may or may not remain relevant, or appropriate, in this new environment.