E-government Transition Framework Enterprise Strategy and Policy Division



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E-Government Transition Framework

Enterprise Strategy and Policy Division

February 10, 2010

Version 1.1



Document Change Activity

The following is a record of the changes that have occurred on this document from the time of its original submission.



#

Change Description

Author

Date

1.0

Document created from Transition Advisory Team (TAT) feedback and Agency Advisory Board endorsement of the Transition Framework

DAS EISPD, Willamette Consulting, TAT

1/20/10

1.1

Updated status of tasks in 5.9 Transition Tasks and Deliverables

Wally Rogers, E-Government Mgr

2/10/10

TABLE OF CONTENTS

1 Introduction 1

2 Background and Purpose 2

2.1 Anticipated Update Process 2

2.2 Impacted Stakeholders 3

3 Current Environment 5

3.1 Service Portfolio 5

3.1.1 E-Commerce 5

3.1.2 Web Content Management 5

3.1.3 Hosting & Help Desk 5

3.1.4 Development of Portals and Applications 6

3.1.5 Collaboration 6

3.1.6 Service Request Process 6

3.1.7 E-Forms 6

3.2 Customer Base & Use Metrics 6

3.2.1 E-Commerce 6

3.2.2 Web Content Metrics 7

3.2.3 Hosting Metrics 8

3.3 Infrastructure 8

3.3.1 Software 8

3.3.2 Hardware & Hosting 9

3.3.3 Operational and Support Documentation 9

3.4 Funding Model 10

3.5 Governance Model 10

4 Future Environment 11

4.1 Future Service Portfolio 11

4.1.1 E-Commerce 11

4.1.2 Web Content Management 11

4.1.3 Help Desk 12

4.1.4 Hosting 12

4.1.5 Development of Portals and Applications 12

4.1.6 Collaboration 12

4.1.7 E-forms 12

4.1.8 Service Request Process 12

4.2 Future Customer Base 13

4.3 Future Infrastructure 13

4.3.1 Future Software 13

4.3.2 Future Hardware and Hosting 13

4.3.3 Future Security and Authentication Model 14

4.3.4 Future Operational and Support Documentation 15

4.4 Future Funding Model 15

4.5 Future Governance Model 15



5 Implementing the Future Environment 17

5.1 Establish Program and Project Measures of Success 18

5.2 Establish a Transition Implementation Advisory Team (TIAT) 19

5.3 Establish a Freeze 19

5.4 Hand-Off to Future Contract Awardee 20

5.5 Operational Responsibilities during the Transition 22

5.6 Critical Dates that Impact Timeline 22

5.7 Transition Assumptions 23

5.8 Roles and Responsibilities 24

5.8.1 Contract Awardee Roles and Responsibilities 24

5.8.2 Existing Vendor Roles and Responsibilities 24

5.8.3 E-Government Project Core Team Roles and Responsibilities 24

5.8.4 Transition Implementation Advisory Team 25

5.8.5 Agency Roles and Responsibilities 25

5.8.6 Independent Quality Assurance Roles and Responsibilities 25

5.9 Transition Tasks and Deliverables 26

5.10 Organizational Change Management 29

5.11 Communication 29

5.12  Anticipated Business Process Changes 29

5.13 Independent Quality Assurance 31


1Introduction


The purpose of this document is to present a framework for the transition from the current state of the E-Government Program to the planned future environment. Willamette Consulting developed this framework, under contract with EISPD, with input from the E-Government Transition Project Core Team and other project stakeholders represented by the Transition Advisory Team (TAT).

This Transition Framework was drafted prior to the procurement phase of the project, but after the following E-Government Transition Inventory and Analysis tasks were accomplished:



This Transition Framework is one of a set of planning documents that will be used to manage the E-Government Transition project. Other related documents include, the E-Government Transition Integrated Project Plan, the E-Government Transition Communication Plan and the E-Government Transition Quality Management Guide.

The E-Government Transition Project Core Team will use this document to plan for and support the transition process. Other audiences of this document include TAT members, vendors and other project stakeholders such as the State Procurement Office and the Department of Justice.

The document is organized into the following sections:


  • Background and Purpose

This section presents the background of the program and describes the purpose of this document. It includes a review of impacted stakeholders and the anticipated update process for future versions of this document.

This section provides an overview of the current program, describing the service portfolio, customer base, and infrastructure of the program. It includes descriptions of the funding and governance models.

  • Future Environment

This section provides an overview of the vision for the future E-Government Program, describing the desired “point of arrival” service portfolio to be offered by the E-Government Program.

  • Implementing the Future Environment

This section provides an overview of the planned transition process, including specific steps needed to move toward the new environment.

The E-Government Transition project will use this Transition Framework as a dynamic and living document, revising it as needed throughout the transition period and ongoing operations. This framework represents one component of the overall E-Government Transition Integrated Project Plan. It is expected that the vendor will develop a detailed Vendor Implementation Transition Plan as part of their implementation responsibility.




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