SUMMARY: Over 37 years of proven experience in the Telecommunications Industry. Providing service, installation, site surveys, and technical support with a strong problem solving ability as well as excellent customer service.
Avaya – Atlanta, GA January 2014 to Present
Responsible for troubleshooting and repairing both Nortel and Avaya equipment. Independently identifies, analyzes, resolves and repairs technical problems or failures that arise on-site and performs system backups to expedite restoration of network system and equipment. Primarily onsite repairs with direct customer contact. Continuing education through online training for Avaya Products as well as to stay informed on emerging technologies and features.
Arrow S3 – Atlanta, GAOctober1983 to January 2014
Telecom Technician III
Responsible for the installation, service and maintenance of various telephone systems. Performed system tests to identify and resolve technical problems, analyzed malfunctions and implemented corrective actions as required. Configured and implemented IP addresses on a variety of equipment for VOIP and networking to other systems across a WAN. Performed site survey and job quotes for new and existing systems. Installation included cabling and termination to voice and data patch panels while conforming to established industry standards. Proficiently installed and configured peripheral network equipment such as bridges, cabling systems, routers, modems, network interface cards. Performed site surveys and job quotes for new and existing systems. Acted as a liaison between customers and carriers including both local and long distance to achieve quality improvement in products and services. Provided engineering Tier-I support to field technicians and sales department primarily for the Norstar and BCM products.
Tri-County Communications – Tallahassee, FLMay 1983 to October 1983
Responsible for the service and maintenance of key and PBX systems located in Florida and South Georgia.
Interwest Communications – Colorado Springs, CO March 1982 to May 1983
Responsible for overseeing the day to day operations of the Service Department. Directing and evaluating the performance of the service personnel. Scheduling and prioritizing work orders, maintain parts inventory and resolving all customer related issues.
United States Air Force June 1977 to February 1982
Installation and Service Technician – Rank: Sgt.
Responsible for the service and installation of 1A1 and 1A2 Key systems. Additional responsibilities as NCOIC overseas included maintaining the telephone maintenance shop. This required maintaining appropriate inventory levels within a given budget and the supervision of a five man work crew including three Portuguese nationals.
Earl E. Klein Jr. Resume – Page 2 EDUCATION: Sheppard AFB, Wichita Falls, Texas
Telephone Installation/Repairman Course
Relevant Coursework and Certifications:
Avaya IP Office –ACIS SMS Communications & ACSS SME Communications
NortelBCM all releases, Companion, Norstar MICS and CICS