Robin Talley, pmp® 2825 Windy Hill Rd se apt 8302 Marietta, ga 30067

8 years of Project Management experience in the healthcare and automotive industry as it pertained to telecommunications industry. Lead Project Teams in successfully completing projects according to PMP core competencies. Proficient in providing and managing network and telephony solutions for SMB and Enterprise customers. Strong analytical, organizational and interpersonal skills

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  Microsoft Office
  
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  Microsoft Outlook
  
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  Project Management
  
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  MS Project
  

Work History

Local Delivery Manager Orange Business Atlanta, GA July 2013 – Present

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  Ensure milestone dates are met.
  
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  Managing of small to large projects for deployment to customer site.
  
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  Work with customer to ensure site readiness.
  
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  Verify business case with the stakeholders prior to beginning the project.
  
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  Order needed equipment and cables to ensure proper turn up of service.
  
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  Track equipment via Citrix/Metaframe system.
  
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  Follow proper change control processes when applicable
  
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  Compiling reports to keep track of orders for status review meetings
  
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  Monitor risk associated with the project
  
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  Accept full ownership of the order from beginning to fruition.
  

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  Managing of Ethernet and T1 circuits for AT&T small cell & DAS site deployments for NSB, UMTS, COW/Colt, HSPA, LTE/4G/3G transport.
  
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  Create excel reports and pivot table to track and report the progress of the project
  
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  Systems utilized Q Messenger, CASPR, Granite, VFO, IWOS, Site Locator and Trifecta
  
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  Provided status during weekly calls on the progress of the deployments to stakeholders
  
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  Monitored and controlled risk throughout the life of the project
  
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  Develop project plan to be approved by sponsor; then use as a guide to manage the project
  

Project Manager Windstream Greenville, SC Aug 2001 – Aug 2011

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  Managing of major account customers to coordinate the installation of service request, which includes moves, Hosted PBX Cloud, VOXIP, Metro E, firewall, web hosting, PRIs, MPLS, Analog, SIP Trunk, 2Way DIDs and internet service.
  
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  Interact with sales, to ensure that what the customer agreed upon prior to creating SOW.
  
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  Interact with engineers to ensure the proper service is implemented, including SIP protocol, PRI,CAS, HOSTED CLOUD PBX
  
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  Understanding of Session Border Controllers and their functionality
  
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  Experience in Voip environments dealing with SS7, MGCP, and SIP protocols, and their operation within a telephony network
  
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  Responsible for creating and maintaining performance reports on the progress of the project
  
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  Coordinate with Project Team to ensure that the customer’s order is on track to meet milestone dates.
  
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  Follow agreed upon communication plan to ensure stakeholders are informed.
  
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  Responsible for accepting and verifying accuracy of service orders, providing technical support as needed.
  

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  Validate customer’s address and cfas/channel pairs in ILECS ordering system for DS0, DS1, and Metro E circuits
  
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  Processed orders to ILECS for DS0, DS1 and Ethernet circuits via ILEC ordering systems (CAFÉ, LENS, WISE, CSG, ARMS, IRES, WEBLEX, PRIME ACCESS).
  
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  Effectively communicate with different internal and external departments to ensure a timely delivery of the customer’s circuit.
  
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  Follow up with ILECS service departments to resolve valid and invalid clarifications or rejections on circuit orders.
  
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  Escalate expedited orders to the proper departments internally and externally in order to ensure circuit delivery in a specified timeframe.
  

Education and Certifications

BSBA Concentration in Project Management Columbia Southern University Presently Attending

PMP Certified, Certification# 1663781

References

References are available on request.