Emergency Management Plan Revision of May 1, 2011



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INTRODUCTION

For the purposes of this ISF, Facility Locates refers to the physical locating and staking or marking of lines, valves, and other facilities necessary to assist in restoring the system to normal operations.




      1. MISSION

To utilize all available resources in locating and marking GSWSA facilities to assist both GSWSA emergency response actions and in support of other utility providers.




      1. CONCEPT of OPERATIONS

The Inspections Department has overall responsibility for the locate function.




      1. RESPONSIBILITIES


Preparedness / Mitigation
Ensure all primary and support personnel are familiar with their duties and responsibilities under this plan.
Coordinate with potential support departments, to pre-plan tentative roles and responsibilities.
Response
Obtain briefing and receive instructions from appropriate Incident Command Staff.
Coordinate emergency response actions with ISF-10 Water Distribution, ISF-12 Wastewater Collections, and ISF-24 Facility Repairs
Implement strategies and action plans as directed by appropriate ICS staff.
Recovery
Continue facility locate functions as required by the incident.
Ensure discrepancies found on system maps, or physical changes made in the distribution system are properly forwarded to GIS for map updating.
Develop and implement “Stand-Down” plans as appropriate.
Follow-Up
Within 10 days of any actual incident, drill, or exercise – review and critique applicable areas of performance and associated plans & procedures. Notify Safety Manager of any necessary updates or revisions to any part of GSWSA’s Emergency Management Plans.


    1. Facility Repairs

PRIMARY: Taps & Repairs


SUPPORT: Construction

Engineering

Water Distribution

Wastewater Collections





      1. INTRODUCTION

For the purposes of this ISF, Facility Repairs refers to the repairing of GSWSA’s water and wastewater facilities.




      1. MISSION

To maintain the integrity and functionality of the water transmission and distribution system and wastewater collection and distribution system.




      1. CONCEPT of OPERATIONS

The Taps and Repairs Department has overall responsibility for repairs of the water and wastewater system.




      1. RESPONSIBILITIES


Preparedness / Mitigation
Ensure all primary and support personnel are familiar with their duties and responsibilities under this plan.
Coordinate with potential support departments, to pre-plan tentative roles and responsibilities.
Response
Obtain briefing and receive instructions from appropriate Incident Command Staff.
Determine the potential impact of the incident on the distribution system and coordinate with ISF-10 Water Distribution and ISF-12 Wastewater Collections needs.
Assist Incident Command Staff in developing coordinated strategies and action plans regarding repairs to the distribution system.
Implement strategies and action plans as directed by appropriate ICS staff.

Recovery_Continue_repair_functions_as_required_by_the_incident._Develop_and_implement_“Stand-Down”_plans_as_appropriate._Follow-Up'>Recovery
Continue repair functions as required by the incident.
Develop and implement “Stand-Down” plans as appropriate.
Follow-Up
Within 10 days of any actual incident, drill, or exercise – review and critique applicable areas of performance and associated plans & procedures. Notify Safety Manager of any necessary updates or revisions to any part of GSWSA’s Emergency Management Plans.


    1. Coordination With Other Utility Providers

PRIMARY: Engineering Design


SUPPORT: Inspections

Taps & Repairs

Construction

Technical Services





      1. INTRODUCTION

For the purposes of this ISF, Coordination with Other Utilities refers to providing locate and coordination assistance to electrical, gas, telephone, Or TV cable providers.




      1. MISSION

To assist other utilities by providing GSWSA facility locate actions necessary to aid in their efforts to restore their systems to normal operations.




      1. CONCEPT of OPERATIONS

The Engineering Department has overall responsibility for the facility locate functions.




      1. RESPONSIBILITIES


Preparedness / Mitigation
Ensure all primary and support personnel are familiar with their duties and responsibilities under this plan.
Coordinate with potential support departments, to pre-plan tentative roles and responsibilities.
Response
Obtain briefing and receive instructions from appropriate Incident Command Staff.
Assist Incident Command Staff in developing coordinated strategies and action plans regarding the assistance requested from other utilities.
Implement strategies and action plans as directed by appropriate ICS staff.

Recovery
Continue assistance functions as required by the incident.
Develop and implement “Stand-Down” plans as appropriate.
Follow-Up
Within 10 days of any actual incident, drill, or exercise – review and critique applicable areas of performance and associated plans & procedures. Notify Safety Manager of any necessary updates or revisions to any part of GSWSA’s Emergency Management Plans.



  1. Event Specific Guidelines




ESG

Description

ESG 1

Hurricane

ESG 2

Tornado

ESG 3

Earthquake

ESG 4

Severe Thunderstorm

ESG 5

Multiple Employees Injured

ESG 6

Employee Fatality

ESG 7

Power Outage

ESG 8

Telephone System Failure

ESG 9

SCADA Failure / Cyber Attack

ESG 10

IS Failure / Cyber Attack

ESG 11

Major Water Line Break

ESG 12

Water System Pressure Loss

ESG 13

Water System Contamination

ESG 14

Hazardous Material Release

ESG 15

Confined Space Emergency

ESG 16

Trench / Excavation Collapse

ESG 17

Fire / Explosion

ESG 18

Bomb Threat / Suspicious Package

ESG 19

Physical Assault / Violence

ESG 20

Armed Robbery

ESG 21

Terrorist Attack



    1. Hurricane




      1. SITUATION

GSWSA and its service area are susceptible to all levels of tropical cyclones, from tropical depressions to severe category 5 hurricanes. These tropical cyclones produce three major hazards: high winds, storm surge / wave action, and rainfall induced flooding.


“Hurricane Season” for the Atlantic Ocean is June 1 through November 30 each year, although tropical cyclones have occurred outside of these dates on rare occasion.


      1. THREAT or HAZARD INFORMATION

Tropical Depression: An organized system of clouds and thunderstorms with a defined circulation and maximum sustained winds of 38 mph (33 knots) or fewer.


Tropical Storm: An organized system of strong thunderstorms with a defined circulation and sustained winds of 39 to 73 mph (34-63 knots).
Hurricane: An intense tropical cyclone with a well-defined circulation and sustained winds of 74 mph (64 knots) or higher. A hurricane’s strength is rated based on its maximum sustained wind speed.

      1. SAFFIR / SIMPSON HURRICANE INTENSITY CATEGORIES




Category

Maximum Winds (MPH)

Maximum Winds (KTS)

Storm Surge (FT)

Potential Damages

1

74 – 95

64 – 82

4 – 5

Damage to trees and signs

Generally no major damage to buildings



2

96 – 110

83 – 95

6 – 8

Considerable damage to trees and signs; some trees blown down

Some roofing material, door and window damage to buildings



3

111 – 130

96 – 113

9 – 12

Foliage blown off trees; large trees down

Some structural damage to buildings

Severe damage to mobile homes


4

131 – 155

114 – 135

13 – 18

Most trees and signs blown down

More extensive damage to structures, with some complete roof failures; extensive damage to doors and windows



5

>155

>135

>18

Most trees and signs blown down

More extensive roof failures; severe and extensive damage to doors and windows; some complete building failures

Complete destruction of mobile homes








Storm Surge: A 50 to 100 mile wide swell, or surge of water that is pushed ahead of a land falling tropical cyclone. It is usually greatest in the NW quadrant of the storm, near the eye wall. This surge of high water, often topped by waves, can be devastating. Along the immediate coastline, storm surge is the greatest threat to life and property.
Winds: A storm’s winds will be strongest in and near the eye wall. Hurricanes can also produce tornadoes which most often occur in the rain bands well away from the eye.

Storm Watch: Indicates the stated weather condition (Tropical Storm or Hurricane) is possible within the Watch area, usually within 36 hours.
Storm Warning: Indicates the stated weather condition (Tropical Storm or Hurricane) is expected within the Warning area, usually within 24 hours.


      1. CONCEPT of OPERATIONS

The Operating Condition (OPCON) Levels defined in Section 3.1.5 of the Basic Plan have been applied to the likelihood and possible timing of a storm affecting our area. Many times, GSWSA will typically follow Horry County as they move from one OPCON to another. However, in some situations, GSWSA OPCON levels may vary.


The preparedness and response operations and activities defined in this hurricane plan have been separated to coincide with the various OPCON levels outlined below.
Once activated, no employee or department shall Stand Down until that specific directive has been given by appropriate Incident Command Staff.


        1. Business Interruption


Beginning at OPCON 4 through a return to normal operations, Billing and Collections Department should suspend issuance of non-payment meter pull work orders.
Each storm’s intensity and anticipated time of landfall will have a direct impact on the degree to which normal business operations are affected. The following general guidelines are provided to aid the Incident Commander in making business interruption decisions
Should a hurricane approach during normal business office hours, the following will serve as guidance for staffing and the closing of the business office.
When the sustained wind speed reaches 35 mph and is expected to continue or increase, staff not having emergency or critical facility operations responsibilities may be released. Customer support staff may be retained to continue providing limited customer support services and the phone system would remain in normal operating mode.
When the sustained wind speed reaches 40 mph and is expected to continue or increase, all employees not required to remain on duty as emergency personnel or critical facility operators shall be released from duty. The Administrative Office shall be closed and an office closing press release shall be forwarded to the appropriate news agencies. The phone system shall be switched to forward calls to the answering service.
Should the answering service anticipate not being available to respond to customer calls, GSWSA staff will continue to provide around the clock customer support services.
Should a hurricane occur outside normal office hours, staff will be advised to return to work as soon as conditions allow as determined by the Incident Commander. Staff should contact the Employee Emergency Information Line or their immediate supervisor for instructions.


      1. Hurricane OPCONs

OPCON

ACTIVATION CRITERIA

5

During Hurricane Season, June 1 – November 30 each year

4

An emergency situation that may require activation and implementation of Emergency Management Plan is POSSIBLE. Generally 72 hours prior to mandatory evacuation, 5 day cone of Probability

3

An emergency situation requiring full or partial activation of the EOC and Emergency Management Plan is LIKELY. Generally 36 hours prior to mandatory evacuation, 3 day cone of probability. HC EOC activated. Indications storm will impact county.

2

An emergency situation that may require full activation of the EOC and implementation of Emergency Management Plan is IMMINENT. Generally 25 prior to mandatory evacuation.

1

An emergency situation requiring full activation and implementation of Emergency Management Plan IS OCCURRING; emergency response operations are underway; the highest level of emergency operations. Generally 16 hours prior to mandatory evacuation.

Recovery

When storm conditions have ended, and efforts shift to the process of restoring all systems to their pre-emergency condition, or normal operations.




      1. Common Objectives (ALL Departments and ISFs)

Ensure that all personnel are familiar with the Basic Plan.


Ensure necessary emergency plans and procedures in place and up to date, and that all employees have been trained on them.
The “Primary” Department of each ISF shall coordinate and pre-plan as necessary with all “Support” Departments beginning in OPCON 5.
Ensure the necessary tools, equipment, supplies, spare parts, etc., are inventoried, available, and in good working order. Augment as necessary.
Keep employees informed of key events and activities.

  • Status Boards may be posted to show current OPCON and storm status.

  • Radio and Operations Center intercom announcements will be made whenever OPCON changes occur.

  • E-mails will be sent to the newsgroups for all OPCON changes.

  • The “Emergency Information Line” (443-8200 menu option #9) will be updated routinely to provide information on current operations.

Keep all systems operating efficiently as long as possible considering employee safety and the need to correctly close down facilities to protect them from damage. Shut down facilities and systems in a manner which protects personnel and equipment, makes the most efficient use of limited resources, leaves the facility as protected as possible, and allows for quick reactivation.


Provide appropriate and timely information to our customers.


      1. RESPONSIBILITIES




        1. OPCON 5


ISF-1 DIRECTION and CONTROL

  • Review ISF-1.

  • Review Hurricane Plan Section 3.1.6, Common Objectives.


ISF-2 HUMAN RESOURCES and ACCOUNTABILITY

  • Review ISF-2.

  • Review Hurricane Plan Section 3.1.6, Common Objectives.

  • Verify or update each employee’s confidential emergency information, including home address, home phone number, and contact information should employee evacuate area. Issue replacement ID badges as needed.



ISF-3 EMERGENCY COMMUNICATIONS

  • Review ISF-3.

  • Review Hurricane Plan Section 3.1.6, Common Objectives.

  • Ensure Draft Press Releases are accurate and up to date.

  • Verify or update media contact names and numbers.


ISF-4 EMPLOYEE WELLBEING

  • Review ISF-4.

  • Review Hurricane Plan Section 3.1.6, Common Objectives.


ISF-5 DISPATCH

  • Review ISF-5.

  • Review Hurricane Plan Section 3.1.6, Common Objectives.


ISF-6 TELEPHONES

  • Review ISF-6.

  • Review Hurricane Plan Section 3.1.6, Common Objectives.


ISF-7 SITUATION STATUS (SITSTAT)

  • Review ISF-7.

  • Review Hurricane Plan Section 3.1.6, Common Objectives.

  • Ensure Hurricane Tracking Maps and Charts are readily available.


ISF-8 RESOURCE STATUS (RESTAT)

  • Review ISF-8.

  • Review Hurricane Plan Section 3.1.6, Common Objectives.

  • Ensure Generator Tracking System is ready to implement.


ISF-9 WATER TREATMENT

  • Review ISF-9.

  • Review Hurricane Plan Section 3.1.6, Common Objectives.

  • Verify supplies are available for boarding Plant windows if necessary.


ISF-10 WATER DISTRIBUTION

  • Review ISF-10.

  • Review Hurricane Plan Section 3.1.6, Common Objectives.


ISF-11 WASTEWATER TREATMENT

  • Review ISF-11.

  • Review Hurricane Plan Section 3.1.6, Common Objectives.

  • Verify supplies are available for boarding Plant windows if necessary.


ISF-12 WASTEWATER COLLECTION

  • Review ISF-12.

  • Review Hurricane Plan Section 3.1.6, Common Objectives.


ISF-13 ELECTRICAL and EMERGENCY POWER

  • Review ISF-13.

  • Review Hurricane Plan Section 3.1.6, Common Objectives.

  • Ensure Emergency Generator fuel tanks are kept at least 3/4 full.

  • Confirm arrangement with fuel suppliers.


ISF-14 SAMPLING and ANALYSIS

  • Review ISF-14.

  • Review Hurricane Plan Section 3.1.6, Common Objectives.


ISF-15 DAMAGE ASSESSMENT

  • Review ISF-15.

  • Review Hurricane Plan Section 3.1.6, Common Objectives.


ISF-16 INFORMATION SYSTEMS

  • Review ISF-16.

  • Review Hurricane Plan Section 3.1.6, Common Objectives.


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