European union committee of the Regions



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European Economic and Social Committee

EUROPEAN UNION



Committee of the Regions

Joint Services - Directorate for Logistics

IT Unit

APPEL D'OFFRES OUVERT
CDR/ARCH/41/2014

Annexe B

The EESC-COR
IT environment


Table of Contents



  1. Context

The IT unit works under the terms of the Cooperation Agreement between the European Economic and Social Committee and the Committee of the Regions.


    1. Background

European Economic and Social Committee (EESC)

  • The EESC is an assembly of 353members representing organised civil society.

  • The EESC issues opinions based on mandatory or optional referrals, using the right of initiative or as exploratory opinions.

  • The EESC promotes civil dialogue with networks of national economic and social councils and with civil society organisations at the level of the European Union, in Member States and other European countries, in Latin America, India, China, etc.

  • The EESC is one of the most active protagonists and promoters of participatory democracy.

Committee of the Regions (COR)



  • The COR is an assembly of 353 members representing local and regional government.

  • The COR gives local and regional government a say over the drafting of EU legislation (70% of EU laws are implemented at local/regional level).

  • The COR encourages a culture of Subsidiarity.

  • The COR provides a meeting place where regions and cities can share best practice and take part in a dialogue with the European institutions.




    1. Cooperation between the Committees

Cooperation between the Committees is based on a Cooperation Agreement for the sharing of services in the area of Logistics and Translation. The current agreement entered into force on 1st January 2008 for a period of 7 years

The agreement contains the following provisions concerning Governance:



  • Political Monitoring Group – responsible for political supervision (6 Members of each Committee meeting 3 times per year)

  • Secretaries General – responsible for strategic issues affecting the Joint Services (6 meetings per year)

  • Cooperation Committee – responsible for the supervision and coordination of services provided (Joint Services Directors, Directors of the Administration and concerned HoU’s meeting every month)

The agreement also defines the rules concerning assignment of staff & budget to the Joint Services

In certain areas, including IT, the Cooperation Agreement is complemented by "Mini-Agreements" defining technical arrangements for each department concerned. The main points of the IT "Mini Agreement" are that each Committee should appoint an IT Coordinator responsible for collecting the IT needs & priorities of their respective users, and that each Committee should establish an IT Steering Committee.




    1. IT Organisational Setup

The IT unit serves the computing needs of the Secretariat and the 344 Members of each Committee.

The IT unit is composed of the following services:



  • Information Systems

  • IT Infrastructure

  • User Support Services

The main activities of each service are summarised below:


      1. Information Systems

The role of the Information Systems Head of Service encompasses:

  • Mission, vision & governance

  • Quality programme

  • Aligning IT & business strategy

  • Balancing supply & demand

  • Managing change

Information Systems Management is reinforced by:



  • Project Support – implements best practices in terms of Methodology, Architecture & Portfolio (MAP);

  • Project Resources – implements Supply & Demand Management, Technology Tracking and Inter-institutional co-operation in the field of "Information systems"

Project Managers are in charge of each of 4 "Business" sectors:




  1. HR & Finance

  2. Political Work

  3. Document Management

  4. Communication




      1. IT Infrastructure

The IT Infrastructure service is composed of 3 sectors: Data Centre, Office Automation & Telecommunications whose respective activities are summarised below. The IT Infrastructure service is also responsible for IT security and coordination with EU CERT.


        1. Data Centre

  • System administration of database and application servers

  • Database administration (Oracle)

  • Design, implementation and operation of the standby Data Centre and back-up procedures

  • Deployment, and technical support for third party applications

  • Technical support for the application framework

  • 2nd level support

  • Inter-institutional co-operation in the field of "Database technologies"




        1. Office Automation

  • Design, implementation and operation of the "Back-office" infrastructure – installation, monitoring, upgrading, anti-virus measures, shared resources and back-ups – file servers, e-mail servers, print servers, , …

  • Development and maintenance of the tools for user management

  • Access, "who is who", mailboxes, "quota" and "active directory"

  • Reference configuration for the standard PC and software packages

  • 2nd level support

  • Inter-institutional co-operation in the field of "Office Automation"




        1. Telecommunications

  • Telephony & networks - design, implementation & operation

  • Integrated data/voice network for all buildings and interbuilding links

  • External network connections – Internet & Testa Network & telephony operations including inventory

  • 2nd level support

  • Inter-institutional co-operation in the field of "Telecommunications"




      1. User Support Services

The User Support Services are responsible for:

  • Helpdesk – the Single Point of Contact for all IT queries

  • 1st line user support

  • User/Identity Management

  • Communication and Documentation

    • "Welcome sessions" for new users

    • Preparation of weekly information messages

    • Preparation and updating of documentation

  • Logistics

    • Installation and replacement of equipment and software

    • Writing-off of obsolete equipment

    • Updating of the inventory

  • Telephone switchboard & associated services

  • Coordination with the other IT sectors (User & Change Committees)

  • Coordination with the training services

  1. IT Environment

    1. Network infrastructure

The EESC-COR currently has a routed TCP/IP network infrastructure.

      1. Local Area Networks (LAN)

The following LAN technologies are used at present:

  • Switching Ethernet

  • VLAN

  • Fast Ethernet / Gigabit Ethernet / 10 Gigabit Ethernet

      1. Wide Area Networks (WAN)

The EESC-COR has various resources for external communications:

  • Internet;

  • Network interlinking the European Institutions.

      1. Building wiring

IT wiring in all EESC-COR buildings is based on the following rules:

  • horizontal cabling: multipurpose wiring, four twisted pairs, Category 5, Class D (as a minimum requirement);

  • vertical cabling: multi-mode optical fibres / twisted pairs.

Optical fibres (single-mode and multi-mode) are the main media used for interconnecting contiguous buildings.

      1. Network administration

Administration of the EESC-COR network is handled via redundant stations at each site.

    1. Telephony

All Telephony is based on an entirely IP telephone architecture.

    1. WiFi

WiFi coverage is available in all conference rooms and public areas.


    1. Servers

      1. Servers for centralised IT management

The computer centre uses mainly Windows servers and Oracle servers.
The Windows servers provide the following services:


    • File servers, terminal server, system supervision;

    • Logon validation services (Active Directory), DNS, DHCP, folder replication, data transfer, remote access services via Windows Terminal Services, application servers;

    • E-mail, Intranet/Internet;

    • Virtualisation (VMware)


Oracle servers:


    • Database servers (Oracle)

The computer centre also has SAN storage infrastructure based on EMC VNX.


The following table sets out standard hardware and software configurations for servers:



Hardware

Current   configurations

VMware servers:

Intel,4 Quad-Core CPUs, 128 GB RAM

Windows servers:

Intel,Quad-Core, 2 to 4 CPUS, 8 to 32 GB RAM

ORACLE servers:

SPARC64, 8 Quad Core CPUs, 64GBs RAM 




Software

Current configurations

Operating system:

Windows 2003 (phase out)

Windows 2008 R2 Enterprise 64 Bits



SUN Solaris 10 SPARC 

Relational Database Management Software

Oracle 10 (phase-out)

Oracle 11



Application server:

.NET, JBoss, Tomcat

Web Server:

IIS 6 (Windows 2003)

IIS 7 (Windows 2008 R2)

Apache


Reporting and analysis tool:

Business Objects XI (phase out)

Business Objects BI



With regard to software, and in line with the policy adopted by the European Institutions, the EESC-COR is taking an open source solution approach whenever possible:


http://ec.europa.eu/dgs/informatics/oss_tech/index_en.htm
Tools are used for server administration, supervision and backup at central and departmental level.

    1. Workstations

The EESC-CPR workstations run in a Windows environment. Users and resources are managed through one specific Active Directory domain. A DNS structure is used for name resolution.

In order to meet specific needs with regard to applications, together with management, security and portability requirements, the EESC-COR has defined a standard configuration seeking to make workstations totally user-independent and give users an enhanced level of service based on the portability of their parameters and documents.

The following table sets out the EESC-COR's standard hardware and software configurations for work stations:


Hardware




Current configuration







Intel Celeron CPU G530 (2,4GHz); 4 GB, HD 250GB, NIC 10/100/1000, DVD-RW, USB




Software




Current configuration / developments

Operating system:




Windows Seven 64 bits SP1

Office suite:




Office 2010 32 bits SP1

Mail user agent:




Outlook 2010 32 bits SP1

Web client:




Internet Explorer 9

Mozilla FireFox 15






  1. Environments for development of centralised applications

For centralised applications hosted at the EESC/CoR, the following environments are provided:




Name

Purpose

Kind of data


Development


Development

No "real" data


Test


Development tests

Representative test data, where sensitive information – derived from real data – are obliterated

Technical barrier


Acceptance


User acceptance tests

Contains real data which are copied on a regular basis from the production environment


Production


Real work

Real data

The technical barriers between these environments are maintained by the database and system administrators.





  1. Development environments and recommendations




    1. Development environments - Overview

At present, there are 4 main development environments been used, Power builder, Java-J2EE, .NET and SharePoint.


PowerBuilder

It has been one of the main leaders world-wide in the Client-server application architecture. Because of its powerful features to access databases, the rich functionality and the relatively low learning curve has been extensively used in our organisation. Several of the critical systems are developed using this technology. By now the Client-server paradigm has been questioned, since the internet has imposed the use of web based applications.


.Net

.Net has become the standard development environment for the Members portal and all the internet applications.

It has a high degree of flexibility and it is well suited for agile development. It supports multilingualism and it has become a robust development platform.
Java

Java was introduced in the year 2002 with the development main operation applications such as Agora (Political work back office). Java was chosen to be the main development language for the Enterprise development. Back then Java-J2EE was the standard of modern enterprise application development. Java-J2EE offers reliable enterprise architecture for web based applications. From the different java products and providers the IS service choose to use the Open source tools and servers.


SharePoint

SharePoint is a Content Management platform. SharePoint was introduced in the year 2009 with the development of Web platforms.



SharePoint is now:

  • the main development environment for the Websites

  • and the main environment for the Document Management




    1. Development environments - Tools and environments

Programs used by the development team to carry out the implementation of the applications


Power Builder

Tools

Description

Usage

Power Builder

Integrated development environment from Sybase

Application development and release (creation of executable).

Subversion - SVN

Source control system..

Versioning of objects. Each new version of an objects is registered and kept save. The system allows recalling the previous versions of an object.

Power Builder runtime environment

Runtime environment for PowerBuilder applications

The runtime environment has to be installed in the client PCs using Power builder applications. The runtime environment and the development environment have to be synchronized.


Java – J2EE

Tools

Description

Usage

Eclipse

Integrated development environment for Java. Open source.

Application development

JBoss

Application server

Each developer has a JBoss instance running in his/her PC. This server is used for testing the development.

Ant

Scripting tool to build and deploy the application. Open source.

The java code is transformed in executable code that can be deployed in JBoss ready to run.

Subversion - SVN

Source control system..

Versioning of objects. Each new version of an objects is registered and kept save. The system allows recalling the previous versions of an object.



.NET and Sharepoint

Tools

Description

Usage

Visual Studio 2010

Integrated development environment for .NET. Microsoft.

Application development.

SharePoint Designer

MOSS designer

Website design

InfoPath 2010

Forms

Creation of forms

IIS

Applications server.

Each developer has a IIS server instance running in his/her PC. This server is used for testing the development.

Search Server Driver

Driver for access to content management system

Espace public interface (phase-out)

TFS

Source control system.

Versioning of objects. Each new version of an objects is registered and kept save. The system allows recalling the previous versions of an object.


Reporting

Tools

Description

Usage

Business Objects

Reporting development environment

Tool used to produce reporting environments and predefined reports. The reporting environments allow final users to access the enterprise information and produce ad-hoc reports based on it.


Corporate tools

Tools

Description

Usage

SQL navigator

Database management system

Consultation of database structure. Creation, modification and deletion of database objects (tables, synonyms, …)

SQL developer

TOAD



    1. Development environments - Technologies

Programming languages, modelling languages and techniques used by the development team to produce an application.


Power Builder

Tools

Description

Power script

Power builder programming language

SQL – PL/SQL

Database access programming language


Java – J2EE (Java 2 Platform, Enterprise Edition)

Tools

Description

Java

Generic programming language

Jsp

Programming language to produce dynamic web pages

Javascript

Programming language to add behaviour in jsp pages

Ajax

Techniques that allow web applications to retrieve data from the server asynchronously

Struts

Java framework used to support the application web pages

EJB

Server side technology used to implement the business rules of the application.

Part of the J2EE architecture.



Ant

Low level programming used to build and deploy Java applications

SQL – PL/SQL

Database access programming language



.NET and Sharepoint

Tools

Description

VB .net

Generic programming language for .Net environment. to create dynamic pages and/or web-services

C#

Generic programming language

Asp .net

Programming language to produce dynamic web pages

Ajax

Techniques that allow web applications to retrieve data from the server asynchronously

VB 6

Generic programming language, VB .Net predecessor.

SQL – PL/SQL

Database access programming language




    1. Methodological Recommendations

Joint Services has adopted the RUP methodology. There are several reasons:



  • RUP is a wide spread and well known framework that covers the complete development process.

  • JS - Information Systems has carried out a project in order to adapt RUP to their needs.

  • Training is available.

  • Some supporting tools are already used in the Information System Service.

Join Service use, as much as possible Agile development methods.


As a general guideline, in order to reduce the risks linked to integrating new components on the production site, developers or contractors will have to carry out their activities in an interactive manner and in close collaboration with the IT services of the EESC/CoR. Namely:

  • The use of mock-ups and prototyping will be the preferred methodology during the analysis and development phases.

  • The contractor will have to present and deliver regularly, within a maximum timeframe of four to five weeks, the successive versions of the components in his test environment. This will allow progressive validation version by version.

  • In order to allow corrective and perfective maintenance of work accomplished, the contractor will have to hand over the source codes of this development and produce relevant technical documentation.


Recommendations concerning SharePoint developments
As a general guideline, the contractor undertakes to use standard SharePoint 2010 components rather than developing new components. In particular, the only database to be used will be the native SharePoint 2010 database. Standard SharePoint "lists" will be used for saving data.
Corporate tools
Programs used by the development team to carry out the analysis design and implementation of the applications


Tools

Description

Usage

JIRA

Change management and bug track system.

Balsamic is used to design Mock-ups



Green Hopper supports Agile development

The system contains all the changes requested for the existing applications. The changes can be followed-up and organized by version, release, etc.

StarUML

Software modelling tool for UML

Production and management of UML documents used to model applications (behaviour, structure and data)




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