Flight School Association of North America
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- Basic Instructions
- All items must have a response.
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Flight School Association of North America Flight School Accreditation Application
Release date: January 28, 2014 Flight School Association of North America Accreditation Program Office 3111 Arcadia Avenue Allentown, PA 18103 B: 610-791-4359 | F: 610-797-8238 | accreditation@fsana.com 2011-2014 Flight School Association of North America. All rights reserved.
The 2014 edition of the “Flight School Accreditation Application” is to be used for submission of applications and supporting documentation for deadlines in 2014. The 2015 edition will be available in December 2014. Read FSANA’s “Flight School Accreditation Standards” and “Flight School Accreditation Guide” prior to making a request for application to obtain more information on program and policy requirements and to clarify expectations. Instructions Please read carefully. Important To apply for accreditation, flight schools must:
Basic Instructions
FSANA Accreditation Program Office 3111 Arcadia Avenue Allentown, PA 18103 All items must have a response. Improperly assembled or incomplete applications will be returned to the applicant and may delay processing in sufficient time to continue on the schedule desired by the applicant. Compact Disc/ Flash Drive This application and all accompanying material must be submitted on compact disc or USB flash drive in addition to a signed hard copy. Please see details in Section 4 of the “Flight School Accreditation Guide.” Contact the FSANA office if you have any questions about this requirement. Timelines Applications must be received by October 1 for the Winter/Spring session, or by March 1 for the Summer/Fall session. Accreditation Fees FSANA members $4,000.00 Non-members $5,000.00 Re-inspection after failure $750.00 Accreditation hearing travel expenses to be paid by the applicant Applicants who select to pay the accreditation fee in full at the time of application will receive a 5% discount. At minimum, applicants shall remit at the time of application the minimum fee of $2,000.00 (non-members $2,500.00) which is non-refundable with the balance due prior to site inspection. 
Application Instructions for filling out electronic application The cursor should already be located at the first field of entry, “Name of flight school.” Use the “tab” key to move from field to field (tab = forward; tab + shift = backward). Movement from one field to another can also be achieved by placing the cursor on the selected field and clicking the left mouse button. Use the space bar to place or remove an “X” in a field box.
Initial accreditation Renewal accreditation Change of ownership
continued General Information Date company was founded: month: day: year:
LLC Sole proprietorship Other, please list: (Yes) (No) Applicant meets the FSANA definition of a flight school. Y N
If yes, explain: Applicant has at some point in time had management responsibility for a flight school that has closed. Y N If yes, explain: Flight school is compliant with all local, state and federal regulations. Y N Flight school has multiple locations. Y N If yes, number of locations: Satellite schools physically located in: Flight school utilizes generally-accepted accounting practices. Y N Flight school utilizes electronic recordkeeping. Y N
continued Flight School Fleet Type of aircraft flight school operates:
Staff/Student Information Average number of students during one calendar year at primary location:
Safety
Flight school utilizes an operations manual. Y N Flight school has a designated safety officer. Y N Flight school has a Safety Committee. Y N Title of person who chairs the Safety Committee: Instructors and students have access to maintenance records. Y N Accessible maintenance records shall include: Aircraft airworthiness directives list Y N Time before overhaul on airframe Y N Time before overhaul on propeller Y N Time before overhaul on accessories Y N Time before other required inspections Y N Flight school offers continuing education programs for students and aircraft renters. Y N Flight instructors are enrolled in FAASTeam program. Y N Flight school recommends in writing that flight students, aircraft renters, customers and prospective students enroll in at least one FAA safety program—www.faasafety.gov and/or www.faasteamyouth.org Y N Flight school complies with all federal aviation regulations. Y N Each aircraft used for flight instruction and/or aircraft rental has a complete check list for the make and model of aircraft. Y N Each aircraft used for flight instruction and aircraft rental is equipped with a complete aircraft flight operations manual (FOM). Alternatively, each student is provided with a FOM for the aircraft they rent. Y N continued All new students shall be provided at the time of enrollment with the following minimum information: Certificate of enrollment which states the course they have enrolled in Y N The date of enrollment Y N A copy of the appropriate flight training syllabus for the training to be undertaken. This can include an FAA-approved flight training program and/or FAA special syllabus for Part 141 flight schools. Y N A copy of the schools “safety and best practices” which shall include the following minimum information: Established weather minimums for dual and solo flight operations Y N Aircraft ground operations at the school Y N Emergency procedures for working around aircraft Y N Procedures for aircraft operations within the aircraft ramp and airport ground environment Y N Procedures for dealing with aircraft fires in flight and on ground Y N How to secure an aircraft after a flight Y N Procedures for reporting aircraft maintenance issues and how to determine if the maintenance issue has been resolved Y N Determining aircraft fuel reserves for local and cross-country flights Y N A written description of the flight schools practice area which shall include geographical boundaries and altitudes Y N A written list of communications frequencies and transponder settings for the local area where flight training will be conducted Y N All customers that are enrolled in a flight training course are maintained on a list which is kept current at all times. Y N The customer list is broken down into the various course levels. Y N
continued Security
Flight school has a designated security officer. Y N Flight school has a security plan. Y N Flight school security plan is reviewed semi-annually. Y N Aircraft keys are kept in a secure area. Y N Flight school verifies the identity and citizenship of all students
Flight school complies with Transportation Security Administration (TSA) regulations requiring proof of U.S. citizenship or TSA alien student training approval prior to providing any type of flight training in which the school or school’s instructor is doing the providing. Y N Flight school shall immediately notify the TSA when a flight school customer or member of the public provides any indication that they could be a security risk. Y N
Risk Management Flight school shall maintain a minimum liability insurance policy of $1,000,000 “Combined Single Limit for Bodily Injury and Property Damage” with
Flight School Association of North America and the Flight School Accreditation Commission, and any affiliated, parent or subsidiary companies, their officers, directors, shareholders, employees, agents, or independent contractors are named as an additional insured. Y N Flight school makes all customers aware of aircraft renters insurance. Y N Flight school has an aircraft rental agreement. Y N Flight school requires all aircraft renters and students to sign the aircraft rental agreement. Y N Flight school maintains a complete list of all students and aircraft renters. Y N continued Flight schools shall provide FSANA on an annual basis how they make all their students and renters aware of aircraft renters insurance. Y N The aircraft rental agreement contains a minimum expectancy of conduct for both the school to the student/renter and the student/renter to the school. Y N The aircraft rental agreement includes wording that informs all aircraft renters that aircraft renters insurance is available. Y N The flight school is required to maintain, monitor and retain the following data on file for each customer. This data may be saved in a manual or electronic format: Copies of all aircraft renters and student information Y N Copies of all customer pilot certificates Y N Copies of all customer medical certificates as required by the FAA Y N Copies of drivers license or valid government-issued pictured
A flight hour currency file for all students and renters Y N Medical currency records for all students and aircraft renters
Business Practices Flight school complies with the “FSANA Code of Ethics.” Y N Flight school maintains a business plan. Y N Flight school business plan is reviewed quarterly. Y N Flight school maintains a marketing plan. Y N Flight school marketing plan is reviewed semi-annually. Y N Flight school teaching staff attends an annual personnel review. Y N Flight school non-teaching staff attends an annual personnel review. Y N Flight school personnel reviews are documented and made a part of a permanent employee or contractor file. Y N continued Flight school has written guidelines for introductory flights for prospective students. Y N Flight school provides each customer with the following minimum information in writing at the start of all flight training: Flight school’s deposit, refund and cancellation policy. Y N Flight school’s refund policy provides for a pro-rated portion of
Price list for both hourly and package rates. Y N Course description of the pilot certificate and/or aircraft rating
Notification that all flight training received is in accordance with FAA regulations. Y N Notification that all flight training will be logged in their log books. Y N Notification that all flight training received and logged will be
Notification that the flight school does not guarantee any form of employment upon successful completion of any pilot certificates or ratings. Y N Flight school’s credit transfer policy for students enrolled in a program which offers college credits. Y N Notification that each student pilot is unique and that there are no guarantees that a person will become a pilot by taking flight lessons. Y N Notification that they may not be qualified candidates to continue flight training which would lead to earning a pilot certificate. Y N
Finance and Accounting Flight school follows “generally-accepted accounting procedures” (GAAP). Y N Flight school has submitted a letter to the Commission from their accountant or bookkeeper stating that the school follows GAAP. Y N continued Flight school complies with Internal Revenue Service guidelines for record retention. Y N Flight school prepares an annual financial statement. Y N Flight school has submitted a letter from their accountant or
Flight school accepts advance deposits for services to be conducted in the future. Y N Flight school has a separate ledger account for customers who provide advanced deposits. Y N Flight school sends a monthly account statement to the customer or provide one to the customer upon their request. Y N Flight school complies with the Tier 1 standards when customers provide advance deposit of funds up to $1,000. Y N Flight school complies with the Tier 2 standards when customers provide advance deposit of funds between $1,001 - $5,000. Y N Flight school complies with the Tier 3 standards when customers provide advance deposit of funds that exceed $5,000. Y N The wording on the flight training escrow account read as follows: The “customer’s name” and the “legal name of the flight school” Y N Flight school has in place a process whereas the withdrawing of escrowed monies from customer escrow accounts in Tier 3 shall be timed to coincide within a reasonable time period based on the date that the services are provided. Y N Flight school agrees to create a financial insolvency plan to rectify customers account when advanced deposits are accepted. Y N Flight school has determined whether contracting instructors or employees shall be used in order to comply with federal and state regulations. Y N
continued Education Flight school has a flight instructor mentoring program (FIMP) for
Flight school maintains records of all flight instructors in the FIMP along with the name of their mentor. Y N Flight school records the date the instructor entered the FIMP. Y N Flight school utilizes a professionally-developed training syllabus
Flight school utilizes a professionally-developed training syllabus developed by the flight school. Y N Provide the name(s) of all syllabi that is utilized at the school: Flight school maintains a paper or electronic system to record
Describe the system used to track student progress: Flight school offers ongoing aviation education to their students
Flight school recognizes the need for continuing education with respect to all aspects of their business. Y N Flight school provides ongoing education for their staff. Y N Flight instructors receive a minimum of 12 hours of non-flight
Flight school promotes the use of FTD and FTS simulation devices for both prospective, student and certificated pilots. Y N If yes, please describe how you promote the use of the devices:
continued Customer Satisfaction Flight school has a customer feedback program (CFP). Y N Describe how the CFP is operated: The CFP is clearly communicated in writing to customers. Y N The CFP provides for compliments. Y N The CFP provides for concerns. Y N The CFP provides for other issues. Y N The CFP is: electronic manual If manual, the feedback form is placed in a secured and locked container. Y N Flight school owner receives the customer feedback information. Y N Flight school manager receives the customer feedback information. Y N List others who receive the customer feedback information: The CFP tracks all customer feedback. Y N All customer feedback received is date and time stamped. Y N Flight school management responds to all customer feedback
The school maintains customer relationship management (CRM) information for each customer and prospective customer. Y N The CRM data is maintained: electronically manually The school retains all customer data for at least four years. Y N The school utilizes a new-customer/prospect intake form. Y N continued The following is a minimum list of information that shall be documented on the new-customer/prospect intake form when a prospective customer makes first contact with the flight school. This requirement shall be met for all introductory flights. Is the customer a United States citizen? Y N If no, the customer shall follow the process as outlined by the U.S. government in order to comply with all required regulations. Y N Does the customer hold any FAA pilot certificates? Y N If yes, list all certificates: Has the customer ever flown in an airplane? Y N Has the customer ever piloted an airplane? Y N What are the customer’s goals? Y N Which pilot certificates and/or ratings does customer want to attain? Y N Student Pilot Y N Sport Pilot Y N Recreation Pilot Y N Private Pilot Y N Commercial Pilot Y N Airline Transport Pilot Y N Flight Instructor Y N List other(s) Y N Does the customer want to attain their first solo flight? Y N Does the customer intend to pilot aircraft as a career? Y N How did the customer find the flight school? Y N Does the customer know any pilots? Y N Are there pilots in the customer’s family? Y N
continued Use of Accreditation Logo Flight school agrees to comply with all policies and procedures
The signatures of the flight school director, chief executive officer, president or principal officer are required on the hard copy of the application. These signatures certify the following:
S  ignature of executive/officer
Title: Date: Please make checks payable to: FSANA 3111 Arcadia Avenue Allentown, PA 18103 END of application F light School Association of North America
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