Frequently asked questions how does the “Pay the Gift card Way” tm program work?



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FREQUENTLY ASKED QUESTIONS

1. How does the “Pay the Gift card Way” TM program work?

Easy. Simply fill out a form to receive a monthly order of gift cards, including grocery and gas retailers. See the chart below to choose an order size. Each month your order will be mailed directly to your home. Buy your groceries and gas as you normally do, but instead of paying with your debit or credit card, pay with a gift card.

Every 12 months you will receive a gift card reward of either $50 or $25 just for buying your groceries and gas. You can choose to receive either a PC gift card or Shoppers Drug Mart. Just let us know when you register. You can also choose to donate your gift card reward value to the Grand River Hospital Foundation.

But that’s not all. Every 12 months that you participate in the Pay the Gift Card Way TM program, Grand River Hospital will also receive $50. So you win, and the hospital wins. It’s a win, win for everyone.



2. What is the minimum monthly order size for gift cards?

Outlined below are your options for ordering cards and the annual rewards you will receive.



Grocery order




Gas card order

Annual Reward

$250




$100

$50

$350




$0

$50

$250




$0

$25

$150




$100

$25

In each example above Grand River Hospital will also receive $50 annually.

3. When and how do I get my gift cards?

You will receive your gift cards on a 30- day basis. Your order will be mailed to you on a specific date each month. Your on-going mailing date will be confirmed in your welcome letter from CCS.

Canada Post's standard for mail delivery is 6 days. If you do not receive your cards within 7 days, call our toll-free number (866-669-2276) to have the gift cards reissued. We guarantee your cards through Canada Post so if they are lost through the mail, we will replace the cards, guaranteed.


4. Where can I shop with my gift cards?

Grocery/miscellaneous retailers: 

Loblaws, No Frills, Zehrs, valu-mart, Fortinos, Your Independent Grocer, Extra Foods, The Real Canadian Superstore, The Real Canadian Wholesale Club, Dominion (Newfoundland & Labrador), Maxi, Maxi Co., Atlantic Saveasy, Atlantic Superstore, Atlantic SuperValu, Metro, A&P, Ultra Food & Drug, Food Basics, The Barn, Sobey's, FreshCo, Price Chopper, IGA, Foodland, Thrifty Foods, Safeway, Longo's, Central Fresh Market, Hometown Grocers Co-Op, M&M, Tim Horton's, Shoppers Drug Mart.



Gas retailers:

Canadian Tire, Esso, No Frills Gas, Petro Canada, Pioneer.



5. How do the gift cards work?

The cards you receive are already activated. You do not need to activate the cards. You simply go into the store with your gift card, pick up your purchases and present your gift card to the cashier as payment. The cashier will scan the card, or type in the bar code number. The total purchase is subtracted from the total value of the card. For example, if you have a $100 gift card and make a $75 purchase, the balance of $25 can be used to pay for your next purchase. The gift card retains the balance of the funds not used. The next time you shop you can use the same gift card until there is a zero balance. The cashier will then keep the empty card. There is no expiry date on the cards.



6. Do the gift cards expire?

There is no expiry date on the activated gift cards.



7. Can I re-load my gift cards?

Unfortunately the cards are not re-loadable through the “Pay the Gift Card Way’ program. You will receive new cards each month in the mail.




8. How does the pre-authorized payment from my bank account work?

Funds are drawn directly from your account through an electronic funds transfer, similar to paying a utility bill on-line.

You can choose the following payment frequencies:


  1. Full amount withdrawn from your bank account on the 1st of the month

  2. Half the amount each on the 1st and 15th

9. How secure is my pre-authorized bank payment?

Your pre-authorized bank payment is the most secure method of payment available. The banks require your written authorization to withdraw the funds to pay for your monthly gift card order (which you give when you first register on the program). This written authorization is kept on file with CCS. CCS is required to go through an extensive security review with the authorizing banks in order to withdraw the funds for your gift card order from your bank account. It is virtually impossible for your banking information to be used fraudulently. Your credit card information is significantly more at risk than your banking information. CCS has been in business for over 10 years, and in that time, there has never been a reported case of bank information fraud.



10. Do I need to send a VOID cheque with the registration form?

It is easiest to attach a VOID cheque to your registration form so that we can clearly identify your banking information. Alternately you can fill out the banking information section of the registration form. Along the bottom of your cheque, you will find your branch, bank and account numbers. Fill in the branch number (transit) – 5 digits; bank number – three digits; and your account number – maximum of 12 digits. If you are unsure how to read the numbers on the cheque, simply send us a VOID cheque and we’ll do it for you.



11. Can I pay with credit card?

Credit card payment is not accepted.



12. What if I lose my gift cards, or they are stolen?

Gift cards are like cash. It is important to treat them in the same way you would cash in your wallet. We cannot cancel lost or stolen cards once they are in your possession. For your own protection, you should record the Customer Service number that appears on the back of your declining balance card as well as the individual card number. In the event your cards are lost or stolen, the card retailer may be able to replace your cards when you provide the card number. We suggest you contact the retailer directly in the event your cards are lost, stolen or destroyed.

We will continue to replace cards lost or stolen in the mail.


13. Can my relatives and / or friends buy the cards and use them in any other place in Canada?

Yes! The majority of the retailers listed above are located across Canada. Gift cards are mailed to participants from coast to coast.



14. Can I give my gift cards as gifts?

Absolutely. You can give your cards to anyone as a gift; they don’t work like a credit card where you are the only authorized user. You do not need to sign a transaction receipt when you use a gift card as a form of payment. The cashier will simply scan your card and deduct the total of your purchases from the card balance. Any un-used balance remains on the card until the next time you use it.




15. What are the denominations of the gift cards?

Gift cards come in $25, $50, $100 and $250 denominations. There may be some variations. Refer to the Registration Form for a full list.



16. Is there anything that cannot be purchased with the gift card?

Tobacco, lottery tickets, prescription drugs, and other retailer gift cards sold in-store may not be eligible for payment with participating retailer’s gift cards. Check with the retailer you shop with and ask what their store policy is on this.




17. Can I change the dollar value of my monthly order, or opt out of the program at any time?

Yes. Participants can contact the CCS office by the 20th of the month to make changes, or to cancel their order, for the following month. The minimum order size must still be maintained after any order reduction. See the chart in section 2 for the minimums.



18. Can we invite new participants on board at any time?

Absolutely. Participants can register for the program at any time during the year. Remember to submit your registration form by the 20th of the month to start for the following month.  So ask your friends, family and co-workers to sign up and "Pay the Gift Card Way” TM




19. What if my gift cards don't arrive when they are supposed to come?

If you do not receive your cards within 7 days of your monthly mailing day, call the toll-free number (866-669-2276) to have the gift cards reissued. We guarantee your cards through Canada Post so if they are lost through the mail, we will replace the cards, guaranteed.



20. Can I still collect my reward points if I pay with a gift card?

Yes, you can still collect your reward points on affinity cards such as Petro Points, Aeroplan, Air Miles, Sobeys, Optimum (Shoppers Drug Mart), etc. Unfortunately you cannot collect affinity points using your credit card as payment as we do not accept credit card payments. 



21. I currently pay for my groceries and gas on my credit card to collect reward points. Does “Pay the Gift Card Way” give me more reward value than my credit card?

Yes! You get back over twice the value from the “Pay the Gift Card Way” than you do from your credit card reward program. The majority of credit card reward programs only give you 1% return in rewards ($1 for every $100 you put on your credit card). “Pay the Gift Card Way” combined with your $50 reward gift card and the $50 proceed to the GRH equates to 2.4% ($2.40 for every $100 ordered in gift cards).



22. Can I buy other retailer’s gift cards with my grocery gift cards?
Yes, we’ve listed cards you can buy at both Loblaws (and affiliated stores) and Shoppers Drug Mart. This list may change from time to time, but you’ll see that you have lots of choices. Any of these cards would make great gifts. Simply choose the card you want and pay for it with your monthly ordered or annual reward gift card-it’s that easy.

Cards you can buy at Loblaws

Cards you can buy at Shoppers Drug Mart*

Boston Pizza, A&W, Cara Foods, Moxie’s, Casey’s, Smitty’s, Sir Corp Foods, Earl’s, East Side Mario’s, Second Cup, The Keg, KFC, Pizza Hut, Taco Bell, Starbuck’s, Subway, Red Lobster

Roots, Old Navy, Gap, Banana Republic, Marks, Reitmans, Aeropostale, la Senza, American Eagle, le Chateau, Babies R Us, Garage, Dynamite, Winners

Home Depot, Rona, Bath & Body Works, Bed Bath & Beyond, Sears, The Bay, Zellers, Home Outfitters

hmv, Rogers, iTunes, Build-A-Bear, Best Buy, Future Shop, Chapters, Indigo, Coles, Empire Theatres, Galaxy Theatres, Toronto Blue Jays, Ticket Master, Toys R Us

Golf Town, Bass Pro Shops, Sport Chek, Sport Mart

Petro Canada, Molly Maid, Spa Finder, PC Travel Insurance, Marriot Travel Card

VISA gift card


LCBO, The Keg, Cara Foods, Tim Horton’s, Subway, Starbuck’s, Marble Slab Creamery, Sir Corp. Foods, East Side Mario’s, Casey’s, McDonald’s, Burger King, Wendy’s, Second Cup, KFC, Pizza Hut, Taco Bell, Pizza Pizza, Domino’s Pizza, M&M Meats

Winners, The Children’s Place, Gap, American Eagle, Home Sense, Old Navy, la Senza, La Vie En Rose, Bluenotes’, Stitches

Sport Chek, Foot Locker, Toronto Blue Jays

Esso, The Home Depot, Stokes, Home Hardware, Molly Maid, Gymboree

Via Rail, Cineplex, Chapters, Indigo, Coles, Future Shop, Best Buy, The Source, iTunes, EB Games, Toys R Us

VISA gift card, Mastercard gift card, AMEX gift card



*Note: When paying with Shoppers gift cards for purchases of these third party retailer gift cards, your purchase must include other in-store merchandise. A Shoppers gift card cannot be used to purchase only these other retailer gift cards.


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