To obtain a position as an Insurance Agent team member that utilizes my 30 years of experience.
EXPERIENCE
Customer Service/Office Assistant, Ialongo Insurance Agency, Cranston RI ………….2012-Present
Responsible for all office work, to include filing, phone calls, faxing, mailings, etc.
Billing
Auto and home quotes
Customer Service: Phone inquiries, emails, payments, questions about current policies.
Other Duties as needed.
Water Fitness Instructor, South County YMCA, Peace Dale, RI………………………..2011-Present
Teach water fitness classes, teach private swim lessons.
Assists Aquatic Director when away on vacation with staffing.
Member Service
Aquatics Director, Ocean Community YMCA, Mystic Branch, Mystic, CT…………….2008-2011
Responsible for all staffing, scheduling, and day to day management for all lifeguards, swim instructors, and water fitness instructors.
Responsible for all program pool schedules, swim lessons and water fitness schedules.
Planned and implements in-service training's for swim instructors, water fitness instructors as needed. Plans and implements monthly mandatory in-service training for all lifeguards.
Responsible for monthly aquatic staff meetings.
Revamped the current swim lesson program to include all National YMCA swim levels, swim rosters and progress reports. Instructed current staff on how to follow proper YMCA protocol when teaching.
Member Service
Taught swim lessons and water fitness classes.
Responsible for all water front staff, lifeguards and swim instructors for summer camp program.
Created the aquatic portion of all program brochures.
Responsible for creating and following aquatic budget, which includes monthly variance reports.
Created new EAS plan for the aquatic department.
Oversees Swim Team, heads the parent swim team board.
Planned and implemented new programs.
Recommends all purchases for the aquatic department.
All pool maintenance and cleaning.
Created all new cleaning, opening and closing procedure checklist.
Attended staff meetings, board meetings and specialty events.
Responsible for all first aid equipment and procedures.
Works with the School's Out, Preschool and Fitness Director, to provide swimming for each program and to help with all specialty events.
Responsible for all pool rentals
Does other duties as needed.
Assistant Aquatic Director, YMCA Cecil County, Elkton, MD..........................................2007-2008
Responsible for all staffing, scheduling, and day to day management for all lifeguards, swim instructors, and water fitness instructors.
Responsible for all pool schedules, swim lessons and water fitness schedules.
Planned and implements in-service training's for swim instructors, water fitness instructors as needed. Plans and implements monthly mandatory in-service training for all lifeguards.
Revamped the current swim lesson program to include all National YMCA swim levels, swim rosters and progress reports.
Teaches swim lessons and water fitness classes.
Created the aquatic portion of the Fall/Winter 2007 program brochure. Creating the Spring/Summer 2008 program brochure.
Creating new EAS plan for the aquatic department.
Planned and implemented two new water fitness classes.
Recommends equipment purchases to enhance the aquatic program.
Works with the Aquatics Director on all pool maintenance.
Created a new cleaning/closing procedure checklist.
Responsible for all first aid equipment and procedures.
Works with the School's Out, Pre-School, and Camp Directors to provide swimming for each program.
Does other duties as needed.
Pool Operations Manager, Pike Creek Fitness Club, Wilmington, DE...................................2006-2006
Worked with Management, lifeguards, swim instructors and water fitness instructors to re-build an aquatic program.
Created policies and procedures to successfully run an aquatic program. Revamped the entire program, due to no real policies or procedures in place at the time of hire.
Scheduling of aquatic staff, and programs.
Maintenance of pool.
Member service, to include signing members up for private and group swimming lessons, and taking payments.
Began to create a budget for Pike Creek Aquatics and HAC Aquatics.
Created a list of staff needed for HAC and a base salary line for HAC.
Attended weekly management meetings.
Did other duties as needed.
Assistant Aquatic Director, Brandywine YMCA Wilmington, DE 2001-2006
Work with the Aquatic Director to successfully manage a two-pool operation 8.5 months of the year and a three-pool operation 3.5 months of the year.
Aquatic Director for the outdoor facility. Responsible for full day camp usage and afternoon, evening and weekend membership usage.
Responsible for all staffing and scheduling, in house training’s for water fitness, swim lessons, and lifeguarding, and daily management of more than 85 instructors and lifeguards.
Assisted with planning and implementation of becoming an Ellis Licensed Facility.
Planned and implemented the blood borne pathogen clean up procedures.
Responsible for year-end staff evaluations.
Promoted effective member service.
Assist with development and monitoring of budget, and with all Aquatic department purchases.
Worked closely on the Aquatic Quality Team. Meeting monthly with Aquatic Directors of YMCA of DE.
Worked closely with Directors in planning and implementing special events.
Teach swim lessons, hydro pump, MS water exercise, lifeguard training.
Worked with community groups, to include, the MS society, various schools, adapted groups and some church groups.
Aquatic Staff Member
Swim Lesson Instructor – taught all levels, including adapted aquatics.
Aquatic Fitness Instructor – taught the following specialty classes, arthritis, back exercise, aquarisers, aquatonics, deep water exercise, water walking, and hydro pump. Planned, implemented and was lead instructor for MS water exercise classes.
Lifeguard Instructor – YMCA Lifeguarding.
Lifeguard – guarded both pools to keep members safe.
Aquatic and Fitness Director, Newark YWCA, Newark, DE 1990-1996
Aquatic Director for one pool operation, Fitness Director for two small fitness centers, and fitness classes.
Responsible for all aquatic and fitness programming.
Responsible for all aquatic staff and fitness staff issues to include, scheduling, and hiring, in house training’s, day to day management of all staff.
Management of swim team.
Development and monitoring of budgets for aquatics, fitness and swim team.
Effective support for member service.
Worked closely with maintenance staff to effectively keep up with pools and fitness centers.
Worked closely with marketing for program brochures.
Worked with community groups, include adapted and American Red Cross.
Assistant Aquatic Director, The Mary Campbell Center, Wilmington, DE 1987-1990
Assisted in the running of the hydrotherapy department.
Worked with residents in the water three times per day. Teaching swimming, and providing aquatic therapy.
Scheduled all volunteers to work with the residents in the pool each day.
Assisted with all maintenance of the pool and hot tub.
Assisted with the showering and dressing of all residents before and after swim times.
Assisted with purchases and monitoring of budget.
Aquatic and Membership staff, Jewish Community Center, Wilmington, DE 1986-1987
Taught various levels of Swim Lessons.
Lifeguarded indoor pool.
Worked at the fitness/pool reception desk. Assisted members with locker keys, membership cards, questions and answered phones.
Newark Nomads/Wilmington Aquatic Club - Diving Coach ..................................1979-1987
EDUCATION
Shenandoah University, Winchester, VA, Recreational Therapy; 1982-1984
Delaware Technical & Community College, Stanton, DE, Various courses 1985-1986
LICENSE: Rhode Island Licensed Insurance Agent………………………………………………2012-current
PROFESSIONAL DEVELOPMENT
Member of Association of Y Professional Directors, Attended AYPD meetings, Attended all Staff Development Seminars, Attended Ellis and Associates National Safety School, MS water fitness course, Attended all Director Summits, Credited hours and completion of the following YMCA of the USA Management Modules; Volunteerism, Group Work, Practices and Principles.
American Red Cross CPR and First Aid for the Professional Rescuer
YMCA Water Fitness Instructor
YMCA Fundamentals of Swim Lessons
YMCA Preschool Instructor: Swim Lessons
YMCA Basic Swim Instructor: Swim Lessons
YMCA Youth/Adult Instructor II
YMCA Parent/child Instructor: Swim Lessons
Pool Operator
Certifications held: Ellis and Associates Licensed National Pool and Waterpark Lifeguard Instructor (Includes Professional Rescuer CPR/First Aid Instructor
Ellis and Associates Licensed National Pool and Waterpark Lifeguard (Includes Professional Rescuer CPR/First Aid)
YMCA Lifeguard
YMCA Lifeguard Instructor
EPI pen administrator, American Health Services Education, WSI, Adapted Aquatic Instructor, Arthritis Foundation Water Fitness Instructor, MS Water Fitness Instructor, Volunteer Management,
