Human Relations Ch 2: Handling Emotions in the Workplace: Strategies for Success Additional Readings

This printed workbook and CD with videos augments topics within Chapter 2 and provides additional information helpful in studying human relations, particularly interviewing, working in teams, and making presentations.

Goleman, Daniel. (2006). Emotional Intelligence: 10th Anniversary Edition. New York: Bantam.

Chapter 2 and other chapters within Human Relations address some of concepts of emotional intelligence. The introduction by Daniel Goleman in this book provides clarification of some misunderstandings of his earlier ideas and further insight into the importance of emotional intelligence in human interaction. The remainder of the book provides information about emotions, intelligence, and emotional literacy.

Goleman, Daniel. (1998). Working with Emotional Intelligence. New York: Bantam.

This book augments and supports recommendations in this chapter by providing extensive discussion by Goleman of important skills needed for career success. It applies concepts in Emotional Intelligence to the workplace. Particularly relevant to readers of Chapter 2 is discussion of self-mastery (self-assessment, self-control, initiative, and optimism) and relationship skills (service orientation, conflict management, and building bonds).

Goleman, Daniel. “What makes a leader?” Harvard Business Review OnPoint, 38–47, Winter 2008.

Addressing the title’s question, What makes a leader? this article discusses the role of emotions and emotional intelligence in success and effectiveness. It augments Chapter 2 by providing additional information about the components of emotional intelligence at work and suggests that emotional intelligence can be learned.