Instructions for using Blackboard Collaborate

Instructions for using Blackboard Collaborate:

The first time you log into Blackboard Collaborate on your computer, it can take up to 15 minutes for your computer to join the session. Your computer will download a Blackboard Collaborate Web Launcher file the first time you access Blackboard Collaborate. To save time on the day of your first webinar, we recommend that you visit v12.5 Configuration Room to download the Launcher and prepare for the webinar.  The Configuration Room also allows you to test your audio settings before joining your first session.

The Blackboard Collaborate Launcher is a utility for Windows that provides a convenient and reliable way for you to launch your Blackboard Collaborate web conferencing sessions and recordings. When you click on a session or recording link, Blackboard Collaborate checks to see if you have the launcher installed and, if you don't, prompts you to download it. Because the launcher includes the required Java, you no longer need to install and maintain the system version of Java.

Downloads library and, when the download is complete, open the file to run the Blackboard Collaborate setup wizard.

Click Next to run the setup wizard.

When you have completed running the Blackboard Collaborate Setup Wizard, return to the Downloading Installer page in your browser and click the Join button (for sessions) or Play button (for recordings).

To automatically open .collab files next time you launch Blackboard Collaborate, use Chrome as your browser.

When you download your .collab file, Chrome presents you with the file at the bottom of your browser window. Open the menu and select Always open files of this type and then double-click the .collab file name to launch your session or play your recording. The next time you download a .collab file, it will automatically launch Blackboard Collaborate.


Firefox asks you what to do with the .collab file. Select Open with and then Blackboard Collaborate Launcher from the drop-down menu. (If there is no drop-down menu, click Choose and open your Downloads folder to select Blackboard Collaborate Launcher.)



Internet Explorer asks you what to do with the .collab file. Click Open.

You may be prompted by a Security Warning dialog, asking if you want to run this application. If so, select Do not show this again for apps from the publisher and location above so you will not see this dialog next time you launch Blackboard Collaborate. Then click Run.

Your session will now open.

Troubleshooting

Confirm the Launcher is installed

You will be treated as a first time user when you open a session or recording link in the following situations:

• 
  when the link is from a different SAS environment
  

• 
  when you cleared your cache and cookies last time you exited your browser
  

• 
  when you use secure/private browsing
  

• 
  when you use a different browser
  

If you see the string launch in the URL, it means you have already gone through the launcher detection process. Presuming you actually did install the launcher and have not since uninstalled it, seeing launch in the URL indicates that the launcher is installed.

The Windows launcher is called Win32Launcher.exe. The default installation location is the following directory:

C:\Users\\AppData\Local\Programs\Blackboard\Blackboard Collaborate Launcher

Alternatively, look for the application Blackboard Collaborate Launcher in the Control Panel, under Programs and Features, or in the Start menu.

Create a file association

Your computer may not know what application should be used to open .collab files. Normally, once the launcher is installed, the file association between it and .collab files is already established. However, if for some reason the association was not made, you can make it, if a Firefox user, through your browser.

Create the file association through your Firefox Options.

1. 
   From the Tools menu, select Options and then the Applications tab.
   

1. 
   For the Content Type Blackboard Collaborate Session, select the Action Use other...
   

1. 
   In the Select Helper Application dialog, select Blackboard Collaborate Launcher.
   

Clear the Launcher’s Java cache

If the launcher is installed and the file association set correctly but you are still having problems launching your .collab file, try clearing the launcher's Java cache.

1. 
   Open the launcher application.
   

1. 
   Open the Advanced tab and click Clear Cache.
   

Reinstall the Launcher

If you are still having issues, uninstall and reinstall the launcher.

Uninstall Current Installation

Before you reinstall the launcher, uninstall the current instance of the installer as you would any other application:

• 
  Open Programs and Features in your Control Panel and uninstall Blackboard Collaborate Launcher.
  
• 
  You will now be ready to reinstall the launcher.
  
• 
  If you have tried the above steps and are still having problems accessing the session, you can contact Blackboard Collaborate technical support at 866-388-8674 Option 2.
  

If you are unable to log in, we can send you a link to the recorded sessions, and some webinars are repeated during the month.  Send an e-mail to info@keystonehighschool.com to request the link to the recorded session.

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