James h. Mckenrick jr

A financial professional experienced in Accounts Receivable Management, Customer Service, General Ledger Accounting, Consumer Lending, International Operations, Default Management including Collections, Bankruptcy, Loss Mitigation, Mortgage Asset Recovery, Judicial and Non Judicial Foreclosures. I am currently seeking opportunities to work in a challenging environment that will allow for continued professional growth and advancement. Experience includes comprehensive work in Domestic and International Operations including Accounts Receivable, Accounts Payable, Customer Service, and Default Management including strategic planning, risk assessment, and regulatory legal compliance issues, working closely with domestic and international customers, attorneys, auditors and investors. Strengths include strong dedication and commitment to excellence, analytical discernment, exceptional organizational techniques, excellent communication and presentation skills, inherent personal and professional motivation that afford the ability to effectively manage resources, processes, and individuals.

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  Over 28 years of management experience, exhibiting strong leadership skills employed to ensure quality hiring, effective training and desired performance from direct reports.
  
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  Strong negotiating skills allows for resolution of professional conflicts in order to reach desired goals resulting in a clear definition of all roles and responsibilities for all direct reports and their subordinates.
  
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  Adept at scheduling, strategic planning, training, auditing, quality control, and personnel evaluation, with creative problem solving skills.
  
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  Skilled at planning and achieving goals through team participation and leadership by example.
  
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  Analysis and modification of workflow allowing for reduced expenses by enabling effective use of staff and improving efficiencies through implementation of technology, training, and reporting methods.
  
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  Recognized expertise in restructuring and maintaining existing operating standards, policies and procedures to achieve greater effectiveness, and increase bottom line profits.
  

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  Achieved desired operational performance levels during strict budgetary constraints by drafting and implementing effective internal and external policies and procedures, creating an audit procedure to monitor staff for compliance and adherence to established policies. Analyzed financial reports to track fiscal performance, making timely necessary adjustments in order to achieve desired results.
  
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  Improved delinquency ratio of a 360 MYN loan portfolio from 2.4% to a historic low of .41% in less than 3 years. Implemented new measures, policies and procedures, hiring, developing and training experienced and qualified staff, improving efficiencies, and overseeing the implementation of said policies including outsourcing collections of bad debt loans and shares for recovery that allowed a reduction in the yearly average delinquency ratio, meeting or exceeding the credit unions established delinquency and charge-off goals for 11 consecutive years..
  
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  Successfully managed all aspects of Default Administration including bankruptcy, foreclosure and loss mitigation through the worst economic recession since the Great Depression.
  
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  Participating member in many national credit groups that identify and evaluate common credit concerns.
  
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  Chaired Resolution Committee for Credit Union with 200 employees and a loan portfolio of 360 MYN with 12 branches that identified several problem areas, processes and personnel issues within the Credit Union and successfully improved communication between front and back office personnel, enhanced processes, increased productivity, efficiencies and improved employee moral throughout the organization.
  

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  Project Management – Serviced on Project Management Team responsible for implementing new products, services and applications for 360 MYN Credit Union.
  
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  Served on the Technology Committee to study and enhance the relational impact and overall awareness between functional areas and different technologies in order to find, test and implement new technologies to achieve desired goals.
  
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  Unanimously nominated by Heritage Trust FCU Senior Management to receive their annual Leadership Award and the 2012 Initiative Award.
  
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  Designed predictive dialing collection campaigns using several different queues designed to increase productivity by targeting specific areas of concern.
  
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  Implemented comprehensive GPS tracking program designed to track inventory for sub-prime loans in an effort to reduce overall delinquency and losses for the Credit Union while expanding our programs to better serve the “underserved” by allowing them to qualify for automobile loans they otherwise would not have been able to finance.
  

Clemson University, Clemson, South Carolina, Bachelor of Science Degree in Administrative Management, 1986

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  Proficient with Microsoft Outlook, Word, Excel, and PowerPoint
  
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  Fitness Professional
  

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  Certified Nutritionist
  
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  Certified Fitness Instructor, Land Aerobics, Step, Body Sculpting, Spin and Yoga
  
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  Certified Personal Trainer
  
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  Certified Group Fitness Instructor
  
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  Corporate Wellness Committee Chairperson
  
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  Volunteer
  
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  Atlanta Committee for the Olympic Games, 1996
  
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  Atlanta Visitor and Convention Bureau, 1996-2003
  
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  Centennial Olympic Park Visitors Center, 1996-2003
  
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  Margaret Mitchell House and Museum, 1996-2003
  
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  Smoke Free Lowcountry Coalition, President, 2013 - 2017
  

References available upon request