Jaskaran singh davinder singh



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CUSTOMER SERVICE DISCUSSION QUESTIONS

CUSTOMER SERVICE DISCUSSION QUESTIONS :

By


JASKARAN SINGH

DAVINDER SINGH

KARAN VIJ

ARSHDEEP SINGH

think about your own organization’s service culture or, if you are not actively working as a customer service professional, the culture of an organization with which you are familiar.

APPLE

-What do you believe the service philosophy of this organization to be? Why?



ANSWER : Approach customers with a personalized warm welcome," "Probe politely to understand all the customer's needs," "Present a solution for the customer to take home today," "Listen for and resolve any issues or concerns," and "End with a fond farewell

-Are there things that make the organization unique? If so, what are they? What factors (positive or negative) about employee performance in this



ANSWER : Style of the Top Leadership. ...

Life Cycle of the Organization. ...

Size of the Organization. ...

Strategies and Structures of the Organization. ...

Rate of Change in the External Environment.

organization stand out in your mind?

-Are there factors about the culture that detract from effectiveness? If so,

ANSWER : NO factor about culture that affect the apple company

what are they?

-If you were managing this organization, what service culture aspects



would you change? Why?

ANSWER : I will launch new products for middle class people

Provide better service
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