CUSTOMER SERVICE DISCUSSION QUESTIONS :
By
JASKARAN SINGH
DAVINDER SINGH
KARAN VIJ
ARSHDEEP SINGH
think about your own organization’s service culture or, if you are not actively working as a customer service professional, the culture of an organization with which you are familiar.
APPLE
-What do you believe the service philosophy of this organization to be? Why?
ANSWER : Approach customers with a personalized warm welcome," "Probe politely to understand all the customer's needs," "Present a solution for the customer to take home today," "Listen for and resolve any issues or concerns," and "End with a fond farewell
-Are there things that make the organization unique? If so, what are they? What factors (positive or negative) about employee performance in this
ANSWER : Style of the Top Leadership. ...
Life Cycle of the Organization. ...
Size of the Organization. ...
Strategies and Structures of the Organization. ...
Rate of Change in the External Environment.
organization stand out in your mind?
-Are there factors about the culture that detract from effectiveness? If so,
ANSWER : NO factor about culture that affect the apple company
what are they?
-If you were managing this organization, what service culture aspects
would you change? Why?
ANSWER : I will launch new products for middle class people
Provide better service
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