Objective Professional Summary Is to apply my proven skills in Network and system Administration on Windows platforms, Storage platforms for organisations that value professionalism and aspires to excel implementing IT strategies.
Twelve years of extensive knowledge and hands-on experience in design, implementation, support of servers operating and good analytical, troubleshooting, problem-solving ability. Good knowledge and hands-on experience of ITIL process.
An individual with optimistic, responsive, flexible and enthusiastic approach and tactics to achieve targeted goals has been the main objective, strength of my character.
Professional Experience CMS Info Systems Ltd., Chennai Feb 2007-Aug 2014
Client: RBS Bank, Chennai. Aug 2012–Aug 2014
(Under IBM & WIPRO Ltd contract)
Role: EUS Team Leader / Incident Manager.
Lead the EUS team effectively and maintaining SLA without any escalations as per the agreement and taking care of various critical activities like DR, BCP and Annual PS Activity Etc.,
Liaise with the Customer as focal point for all high priority & major incidents reported.
Provide technical direction and coordination to the resolver groups involved.
Provide support and participate in the CCB and change control process.
Provide appropriate inputs to the PM process, RCA preparation. Develop an understanding of the client’s organizational structure and infrastructure environment.
Drive group chats and bridges calls effectively and resolve incidents.
Handle conflict situations and make quick decision while driving incidents.
Manage and drive third parties to the quick resolution of incidents.
Using escalation matrix appropriately to get appropriate level of focus from technical teams.
Client: HSBC Data Processing India Ltd., Chennai. April 2009-July 2012
Role: DSS Team Leader
Lead IT DSS team effectively and maintaining SLA without any escalations.
Data Centre visit on daily basis and check the Servers and DC temperature.
Provide induction training for new engineers.
Meet critical users once in a week.
Internal team meeting on every weekend and discuss about all the issues.
Client: Mphasis FinSolutions (Formerly AIGSS’) March 2007-March 2009