Jayachandran k

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Mobile: 8678916390

Objective Professional Summary
Is to apply my proven skills in Network and system Administration on Windows platforms, Storage platforms for organisations that value professionalism and aspires to excel implementing IT strategies.
Twelve years of extensive knowledge and hands-on experience in design, implementation, support of servers operating and good analytical, troubleshooting, problem-solving ability. Good knowledge and hands-on experience of ITIL process.
An individual with optimistic, responsive, flexible and enthusiastic approach and tactics to achieve targeted goals has been the main objective, strength of my character.

Professional Experience
CMS Info Systems Ltd., Chennai Feb 2007-Aug 2014

  • Client: RBS Bank, Chennai. Aug 2012–Aug 2014

(Under IBM & WIPRO Ltd contract)
Role: EUS Team Leader / Incident Manager.


  • Lead the EUS team effectively and maintaining SLA without any escalations as per the agreement and taking care of various critical activities like DR, BCP and Annual PS Activity Etc.,

  • Liaise with the Customer as focal point for all high priority & major incidents reported.

  • Provide technical direction and coordination to the resolver groups involved.

  • Provide support and participate in the CCB and change control process.

  • Provide appropriate inputs to the PM process, RCA preparation. Develop an understanding of the client’s organizational structure and infrastructure environment.

  • Drive group chats and bridges calls effectively and resolve incidents.

  • Handle conflict situations and make quick decision while driving incidents.

  • Manage and drive third parties to the quick resolution of incidents.

  • Using escalation matrix appropriately to get appropriate level of focus from technical teams.

  • Client: HSBC Data Processing India Ltd., Chennai. April 2009-July 2012

Role: DSS Team Leader


  • Lead IT DSS team effectively and maintaining SLA without any escalations.

  • Data Centre visit on daily basis and check the Servers and DC temperature.

  • Provide induction training for new engineers.

  • Meet critical users once in a week.

  • Internal team meeting on every weekend and discuss about all the issues.

  • Client: Mphasis FinSolutions (Formerly AIGSS’) March 2007-March 2009

Role: Team Leader.


  • Manage Datacenter with 30 servers includes SUN Server, File Servers, DHCP, WINS, and DNS servers.

  • Installing server OS using open manager and installing applications.

  • Managing MS Windows Exchange Server 2007 and taking care of MS Outlook issues.

  • Configuring and managing MacAfee Endpoint Encryption Server (Safeboot)

  • Handling server issues using Remote Desktop.

  • Handling Applications issue from administrative desk through Dameware.

  • Experience in Working with McAfee Antivirus product.

  • Creating / Managing Users, Groups and managing security.

  • Maintaining Software and Hardware inventory.

  • Experience in working with Backup Software like Veritas11D.0 and backup devices Robotic Library (Dell TL2000) and HP data Protector.

  • Worked as a member of the Active Directory Migration Team and migrated AIGSS Windows NT domain to Windows 2003 AD.

CMS Computers LTD., June 2004-Feb 2007

MIDC, Andheri (E), Mumbai-400093.

Role: IDC Engineer (IDC NOC Support).


  • Managing Windows 2000 & 2003 Web servers, Linux Web servers, Sun Solaris I Planet messaging servers and DNS servers for VSNL Customers under the guidance with senior VSNL Engineers.

  • Jobs included new web hosting guidance and trouble shooting for IDC customers.

  • Configuring new mail services and trouble shooting.

  • Commissioning shared web hosting service on Linux and service shared web hosting on Windows 2000 Server.

  • Commissioning of collocation services and monitoring servers.

  • Commissioning of new Domain Registration service and DNS Hosting Service.

  • Given support to the VSNL customers from all over India through mailing as well as Telephonic by 24/7.

Saimag Systems, Santacruz (E) Jan 2003-June 2004

Mumbai-400 055.

Role: Customer Support Engineer / Resident Engineer.


  • Managed around 100 systems as an Engineer under the Guidance of a Senior Network Engineer.

  • OS Installation, various Application Packages installation, Network Printers configuration and troubleshooting.

Shamy & Shamy Computers. May 2001 - Dec 2002

Karur, Tamilnadu.
Role: System Support Engineer:


  • Handled 100 systems as a Support Engineer under the guidance of a senior systems engineer.

  • Maintenance and servicing of system hardware and Printers. System Assembling, Installation of Software & Hardware equipments.

MCSE - Microsoft Certified System Engineer.

MCP - Microsoft Exchange Server.

ADCSE - (Adv Dip in Computer Service Engineer) from ACCEL School of Computers.

M.A. - (Master of Arts in Public Administration) from Annamalai University.

Personal Details
Address : Flat No: G-9, Plot No: 17&18, Zenith Veda Apartments,

Vandalur, Chennai - 600048.

E-Mail ID : kjchandru@outlook.com / kjchandru@gmail.com
Date of Birth : 1st May 1974.
Languages Known : Tamil, English & Hindi.
Contact No. : +91 8678916390.
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