Jayachandran k

JAYACHANDRAN K

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  Client: RBS Bank, Chennai. Aug 2012–Aug 2014
  

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  Lead the EUS team effectively and maintaining SLA without any escalations as per the agreement and taking care of various critical activities like DR, BCP and Annual PS Activity Etc.,
  
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  Liaise with the Customer as focal point for all high priority & major incidents reported.
  
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  Provide technical direction and coordination to the resolver groups involved.
  
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  Provide support and participate in the CCB and change control process.
  
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  Provide appropriate inputs to the PM process, RCA preparation. Develop an understanding of the client’s organizational structure and infrastructure environment.
  
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  Drive group chats and bridges calls effectively and resolve incidents.
  
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  Handle conflict situations and make quick decision while driving incidents.
  
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  Manage and drive third parties to the quick resolution of incidents.
  
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  Using escalation matrix appropriately to get appropriate level of focus from technical teams.
  

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  Client: HSBC Data Processing India Ltd., Chennai. April 2009-July 2012
  

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  Lead IT DSS team effectively and maintaining SLA without any escalations.
  
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  Data Centre visit on daily basis and check the Servers and DC temperature.
  
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  Provide induction training for new engineers.
  
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  Meet critical users once in a week.
  
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  Internal team meeting on every weekend and discuss about all the issues.
  

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  Client: Mphasis FinSolutions (Formerly AIGSS’) March 2007-March 2009
  

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  Manage Datacenter with 30 servers includes SUN Server, File Servers, DHCP, WINS, and DNS servers.
  
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  Installing server OS using open manager and installing applications.
  
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  Managing MS Windows Exchange Server 2007 and taking care of MS Outlook issues.
  
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  Configuring and managing MacAfee Endpoint Encryption Server (Safeboot)
  
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  Handling server issues using Remote Desktop.
  
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  Handling Applications issue from administrative desk through Dameware.
  
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  Experience in Working with McAfee Antivirus product.
  
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  Creating / Managing Users, Groups and managing security.
  
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  Maintaining Software and Hardware inventory.
  
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  Experience in working with Backup Software like Veritas11D.0 and backup devices Robotic Library (Dell TL2000) and HP data Protector.
  
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  Worked as a member of the Active Directory Migration Team and migrated AIGSS Windows NT domain to Windows 2003 AD.
  

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  Client: VSNL Data Center, Vashi, Navi Mumbai.
  

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  Managing Windows 2000 & 2003 Web servers, Linux Web servers, Sun Solaris I Planet messaging servers and DNS servers for VSNL Customers under the guidance with senior VSNL Engineers.
  
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  Jobs included new web hosting guidance and trouble shooting for IDC customers.
  
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  Configuring new mail services and trouble shooting.
  
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  Commissioning shared web hosting service on Linux and service shared web hosting on Windows 2000 Server.
  
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  Commissioning of collocation services and monitoring servers.
  
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  Commissioning of new Domain Registration service and DNS Hosting Service.
  
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  Given support to the VSNL customers from all over India through mailing as well as Telephonic by 24/7.
  

Mumbai-400 055.

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  Client: Quinnox Consultancy, SEEPZ, Andheri (E), Mumbai.
  

Role: Customer Support Engineer / Resident Engineer.

Responsibilities

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  Managed around 100 systems as an Engineer under the Guidance of a Senior Network Engineer.
  
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  OS Installation, various Application Packages installation, Network Printers configuration and troubleshooting.
  

Shamy & Shamy Computers. May 2001 - Dec 2002

Karur, Tamilnadu.
Role: System Support Engineer:

Responsibilities

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  Handled 100 systems as a Support Engineer under the guidance of a senior systems engineer.
  
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  Maintenance and servicing of system hardware and Printers. System Assembling, Installation of Software & Hardware equipments.
  

Qualifications
MCSE - Microsoft Certified System Engineer.

MCP - Microsoft Exchange Server.

ADCSE - (Adv Dip in Computer Service Engineer) from ACCEL School of Computers.

M.A. - (Master of Arts in Public Administration) from Annamalai University.

Personal Details
Address : Flat No: G-9, Plot No: 17&18, Zenith Veda Apartments,

Vandalur, Chennai - 600048.

E-Mail ID : kjchandru@outlook.com / kjchandru@gmail.com
Date of Birth : 1st May 1974.
Languages Known : Tamil, English & Hindi.
Contact No. : +91 8678916390.

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