exchanging of products, services or information via computer networks, including the Internet.
E-business is a broader definition of EC, including buying and selling of goods and services, and also servicing customers, collaborating with partners, conducting e-learning and conducting electronic transactions within an organization.
Q.2 Suppose, you are a E-Commerce manager for the BBC. How would you evaluate your response to the launch of the 3G phone? i.e. which sources would you use to base your response on?
Dual mode 2G/3G device supporting data upload of 64 kbps
and download of 384 kbps (used for videos),
65,536 colour display of 46 x 57mm (132 x 162 pixels)
Two cameras for picture and video
Download and playing of audio and video e.g football
Supports MPEG4 and WMA files
Download and play games using JAVA(TM) technology
Qwerty keyboard, Email and word processing.
SECTION – C (10 marks * 1 Questions = 10 marks)
(Attempt any one)
Q.1 i) Make a list of the potential problems for users of e-business services developed by The B2C Company. You should consider problems faced by users of e-business applications who are both internal and external to the organization. Base your answer on problems you have experienced on a web site that can be related to network, hardware and software failures or problems with data quality.
Web site communications too slow.
Web site not available.
Bugs on site through pages being unavailable or information typed in forms not being executed.
Ordered products not delivered on time.
E-mails not replied to.
Customers’ privacy or trust is broken through security problems such as credit cards being stolen or addresses sold to other companies.
ii) Write down all the different types of hardware and software involved from when a user types in a web address such as www.google.com to the web site being loaded.