Good [Morning/ Afternoon/ Evening], my name is (say name) from Roy Morgan Research. I'm calling on behalf of the Australian Government. We are conducting an important survey about telecommunications and the Internet.
IF GOVERNMENT AGENCY QUERIED, SAY: The study is being conducted for the Australian Communications and Media Authority - the ACMA - the Commonwealth Government agency responsible for regulating telecommunications in Australia.
May I please speak to the youngest male at home who is aged 18 or over?
IF NO MALES AVAILABLE ASK: May I please speak to the youngest female at home who is aged 18 or over?
IF NECESSARY REPEAT INTRODUCTION
IF RESPONDENT ASKS HOW LONG THE SURVEY WILL TAKE, SAY: It will take about 20 minutes.
IF NECESSARY SAY: The information you provide will only be used for research purposes and will remain strictly confidential. You will not be identified in any way in the results.
IF NECESSARY SAY: If you would like any more information on this research you can call our hotline on 1800 337 332.
IF QUERIED ABOUT HOW NAME/NUMBER WAS SOURCED (e.g. UNLISTED NUMBER): We are contacting people from all over Australia. A computer has randomly generated numbers for us to phone.
IF NECESSARY ADD: To ensure a representative sample of Australian households it is very important to include households like yours in the survey.
IF THEY SAY THEY ARE ON THE DO NOT CALL REGISTER, READ: The Do Not Call Register is a Government initiative that allows people to opt out of receiving telemarketing calls. Research organisations can still make calls to numbers on the Register because we are not trying to sell you anything. Participation in the survey is voluntary.
IF NECESSARY, SAY: Is now a good time or would it be more convenient if I made an appointment to speak to you at another time?
IF NECESSARY, MAKE AN APPOINTMENT.
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