Microsoft Word Ruchi Monga 1 e-com doc

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ISSN 2250-348X

Reduced cycle time The delivery of digitized products and services can be reduced to seconds Turban, 2010). Also, the administrative work related to physical delivery, especially across international borders, can be reduced significantly, cutting the cycle time by more than 90 percent.

GIAN JYOTI E-JOURNAL, Volume 1, Issue 2 (Jan – Mar 2012) ISSN 2250-348X www.gjimt.com/GianJyotiE-Journal.htm
Customer service
Customer service can be greatly enhanced by enabling customers to find detailed information online. Also, intelligent agents can answer standard email questions in seconds and human experts' services can be expedited using help-desk software.

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