1.Administration and Control of Operation Manual 2
1.1Record of Revision and List of Effective Pages 2
1.1.1Record of Revision 2
1.1.2List of Effective Pages 2
1.2Introduction 2
1.2.1Competent Authority 2
1.2.2Operator Declaration 2
1.2.3Common Language NCC.GEN.115 2
1.2.4Distribution and updating of the OM 3
1.2.5Structure of the Operations Manual 3
1.2.6Record keeping ORO.GEN.220 / ORO.MLR.115 4
2.Organization and Responsibilities 5
2.1Organizational Structure 5
2.2Responsibilities, Duties, Objective, Superiority, Subordination and contact details of Operations Management Personnel 5
2.2.1Accountable Manager (ACM) 5
2.2.2Nominated Person Safety and Compliance 6
2.2.3Nominated Person Flight Operations 6
2.2.4Nominated Person Crew Training 7
2.3Authority, Duties and Responsibilities of the Pilot in Command (PIC) NCC.GEN.105/106/110 8
2.4Duties and Responsibilities of Crewmembers other than the PIC NCC.GEN.105 11
2.4.1Copilot 11
2.5Taxiing of airplanes NCC.GEN.119/120 12
3.Operational Control, Supervision and Access ORO.GEN.200/140 13
3.1Supervision of the Operation by the Operator 13
3.1.1Access for the competent Authority 13
3.1.2SPAs 13
3.1.3Continuing Airworthiness Management Organization (CAMO) 13
3.1.4Control and Monitoring of Crew License and Qualification Validity 13
3.1.5Supervision of Operations Personnel Competence 15
3.1.6Management of the collection process, Analysis and Storage of Records, Flight Documents, additional Information and Data 16
4.SCMS Safety and Compliance Monitoring System 21
4.1Definitions 21
4.2Acronyms 22
4.3Scope of the Safety Management Manual 24
4.4Safety Policy and Objectives 24
4.5Safety Accountability and Responsibilities 25
4.5.1Safety Accountability Manager 25
4.5.2Safety Manager 26
4.5.3Manager 26
4.5.4Personnel 26
4.5.5Compliance Monitoring Manager 26
4.6Compliance Monitoring Organization and Program 26
4.6.1Audits and Inspections 27
4.6.2Compliance Monitoring Documentation 27
4.6.3Compliance Monitoring Training 27
4.7Documentation Control Procedure 28
4.7.1General 28
4.7.2Control and Revision of the Safety Management Manual 28
4.7.3Record-Keeping 28
4.8Safety Risk Management 29
4.8.1Scope of Safety Risk Management 29
4.8.2Safety Risk Management Concepts 30
4.8.3Hazard Identification 30
4.8.4Hazard Consequences 30
4.8.5Safety Risk Management Steps 30
4.8.6Occurrence Reporting and Internal Safety Investigations 33
4.8.7Emergency Response Planning 33
4.8.8The Management of Change 33
4.9Safety Promotion 33
4.10Training and Communication on Safety 34
4.10.1Training 34
4.10.2Communication 34
4.11Appendix 1 – Flight Occurrence Report 35
4.12Appendix 2 – Maintenance Occurrence Report 37
4.13Appendix 3 – Risk Assessment, Description, Evaluation And Control (RADEC) Form 39
4.14Emergency Response Plan 40
4.14.1Introduction 40
4.14.2Events which may activate the Emergency Response Plan 40
4.14.3Definitions 41
4.14.4Organization 42
4.14.5MANAGING THE CRISIS 42
4.14.6Reaction to an Emergency Call 44
4.14.7Emergency Numbers 44
4.14.8PROCEDURES 45
4.14.9Relations with the Media 46
4.14.10INVESTIGATIONS 46
4.14.11Collecting evidence 46
4.14.12OTHER REPORTABLE INCIDENTS 46
4.14.13Annex 46
1.1ITEMS TO BE DEALT WITH BY THE REMAINING MANAGER 48
4.15ITEMS TO BE DEALT WITH BY THE REMAINING MANAGER 48
4.16ITEMS TO BE DEALT WITH BY THE REMAINING MANAGER 48
4.16.1CHECKLIST 1 (Recipient of Emergency Call) 49
4.16.2 CHECKLIST 1 (Recipient of Emergency Call) 49
4.16.3 CHECKLIST 1 (Recipient of Emergency Call) 49
4.17ITEMS TO BE DEALT WITH BY THE REMAINING MANAGER 49
4.18ITEMS TO BE DEALT WITH BY THE REMAINING MANAGER 49
4.19ITEMS TO BE DEALT WITH BY THE REMAINING MANAGER 49
4.19.1CHECKLIST 1 (Recipient of Emergency Call) 49
4.19.2CHECKLIST 1 (Recipient of Emergency Call) 49
4.19.3 CHECKLIST 1 (Recipient of Emergency Call) 49
4.20ITEMS TO BE DEALT WITH BY THE REMAINING MANAGER 49
4.21ITEMS TO BE DEALT WITH BY THE REMAINING MANAGER 49
4.22ITEMS TO BE DEALT WITH BY THE REMAINING MANAGER 49
5.Crew Composition ORO.FC.100 54
5.1Flight Crew Composition 54
5.1.1Minimum Flight Crew 54
5.1.2Augmented Flight Crew 54
5.1.3Recent Experience 54
5.1.4Additional Crew Members assigned to Specialist Duties 54
5.2Designation of PIC ORO.FC.105 55
5.3Crew Member Incapacitation 55
5.4Operation on more than one Type or Variant ORO.FC.140 57
5.5OPERATIONAL MULTI-PILOT LIMITATION (OML) 57
6.Flight Crew Training and Qualification Requirements ORO.FC.115-145 57
6.1Operator Conversion Training 57
6.2Flight Crew 57
6.2.1Pilot in Command 58
6.2.2Command course or PIC course 58
6.2.3Co-Pilot 58
6.2.4Operation on more than one Type or Variant 58
6.2.5Recent Experience 58
6.2.6Security and Emergency 58
6.2.7Qualification to Operate in either Pilot’s Seat 58
6.2.8Difference and Familiarization Training 58
6.3Additional Training 59
6.4Training and Checking Personnel 59
7.Crew Health Precautions 59
7.1Decrease in Medical Fitness 59
7.2Alcohol 60
7.3Pharmaceutical Preparations (Narcotics, Sleeping Tablets and/or Drugs) 60
7.4Immunization (Vaccinations) 60
7.5Deep Diving 61
7.6Blood Donation 61
7.7Sleep and Rest 61
7.8Surgical Operations 61
7.9Pregnancy 61
7.10Eye and Ear Protection 61
7.11Radiation Exposure 62
8.Flight and Duty Time Limitations and Rest Requirements (2.DVLuftBO for Germany) Reference to the applicable regulation. Add the PIC Decision with a corresponding form 62
8.1Freelance Pilot 62
9.Standard Operating Procedures (NCC.OP) 62
9.1Flight preparation (NCC.OP.145 / NCC.OP.195 and 225 = T/O and landing performance last point) 62
9.1.1Minimum Obstacle clearance altitudes - IFR Flights (NCC.OP.125 according AMC1 NCC.OP.125) 63
9.1.2Aerodromes (NCC.OP.100) 63
9.1.3Aerodrome Categorization 63
9.1.4Aerodrome Operating Minima - GENERAL (NCC.OP.110) 64
9.1.5Meteorological conditions (NCC.OP.180) 76
9.1.6Destination Alternate 76
9.1.7Approach and Landing conditions (NCC.OP.225/AMC1 NCC.OP.225) 77
9.1.8Commencement and continuation of approach NCC.OP.230 77
9.2Flight Procedures 78
9.2.1Ground Proximity detection (NCC.OP.215) 78
9.2.2Airborne collision avoidance system ACAS and ACAS2 (NCC.OP.220) 78
9.3Anti/De-Icing (NCC.OP.185 and 190) 78
9.4Fuel and Oil supply (NCC.OP.130) 78
9.4.1Refueling with passengers embarking, on board or disembarking (NCC.OP.155) 78
9.4.2In-Flight fuel management (NCC.OP.205) 79
9.5Passengers and Cargo (NCC.OP.165, 79
9.5.1Carriage of passengers, passenger seat allocation (NCC.OP.135, 140, 165, 170) 79
9.5.2Passenger briefing (NCC.OP.140) 80
9.5.3Securing of passenger compartment and galley(s) (NCC.OP.170) 81
9.6Use of headsets (NCC.OP.160) 81
9.7Smoking on board (NCC.OP.175) 81
9.8Simulated situations in flight (NCC.OP.200) 81
9.9Use of supplemental Oxygen (NCC.OP.210) 81
10.Dangerous Goods NCC.GEN.150 ORO.GEN.110 No Carry Operation (J or K) 82
10.1Dangerous Goods 82
10.1.1General 82
10.1.2Requirements (not applicable) N/A. 85
10.1.3Emergency situations involving dangerous goods 85
10.2Weapons and ammunition 85
10.2.1General 85
10.2.2Notification to the commander 85
10.2.3Sporting weapons 86
10.2.4War material 86
10.3Medical shipments 86
11.Security (Not Applicable) 86
12.Occurrence reporting (376/2014 if NAA sees you as a non complex operator in the light of the 376/2014) 86
13.Rules of the Air (Not Applicable) 88
14.Leasing/Code-Share (Not Applicable) 88
15.Performance 88
15.1NCC.POL.100 and 105 Mass and balance, loading and limitations. 88
15.2NCC.POL.110 Mass and balance data and documentation 89
15.2.1Last minute change of the load. 89
15.3NCC.POL.111 Mass and balance data and documentation — alleviations 89
15.4NCC.POL.115 Performance – General 89
15.5NCC.POL.120 Take-off mass limitations 89
15.6NCC.POL.125 Take-off 90
15.7NCC.POL.130 En-route — one engine inoperative 90
15.8NCC.POL.135 Landing 90
16.MEL & CDL (NCC.IDE.A.105 and all other MEL relevant parts. NCC.IDE should be covered by the MEL.) 91
17.PBN Performance Based Navigation SPA. 92
17.1General Limitations 92
17.2Aircraft Limitations and Equipment Minima 92
17.3Operating Procedures 92
17.3.1Planning / Preflight Flow 92
17.3.2Departure 92
17.3.3Arrival/Descend 93
17.3.4Descend approaching Terminal Area (Within 30NM to destination) 93
17.3.5Approach 93
17.3.6Activating, Arming or Enabling the Approach 93
17.3.7Radar Vectors and ATC Procedures 93
17.3.8Spatial Orientation and Situation Awareness 94
17.3.9Final Approach 94
17.3.10Monitoring the Final Descent 94
17.3.11Missed Approach Procedure 95
17.3.12Abnormal Procedures 95
17.3.13RNAV / GNSS APPR Checklist 96
17.3.14Temperature Correction Chart 97
17.4Flight Crew Training 98
17.4.1CBT PBN initial Training 98
17.4.2Avionic Specific Introduction 98
18.PED and EFB NCC.GEN.130 according AMC20-25 99
18.1Introduction 99
18.1.1Nominated Person EFB Administrator 99
18.1.2EFB general philosophy, environment and dataflow 99
18.1.3EFB system architecture 100
18.1.4Limitations of the EFB system 100
18.1.5Hardware description 101
18.1.6Operating system description 101
18.1.7Detailed presentation of the EFB applications 101
18.1.8EFB application customization 101
18.1.9Data management: 101
18.1.10Data authoring 102
18.2HARDWARE, OPERATING SYSTEM, SOFTWARE APPLICATION AND CONFIGURATION CONTROL 102
18.2.1Purpose and scope 102
18.2.2Description of management processes: 102
18.3FLIGHT CREW 103
18.3.1Training 103
18.3.2Operating procedures (normal, abnormal, and emergency) 103
18.4EFB security policy 106
18.4.1Security solutions and procedures 106
19.Operations Manual Part B 106
19.1General Information and Units of Measurement 106
19.2Limitations 106
19.3Normal Procedures 107
19.4Abnormal and Emergency Procedures 107
19.5Performance 107
19.6Flight Planning 107
19.7Mass and Balance 107
19.8Loading 107
19.9Configuration Deviation List 107
19.10Minimum Equipment List 107
19.11Survival and Emergency Equipment including Oxygen 107
19.12Emergency Evacuation Procedures 107
19.13Airplane Systems 107
20.Operations Manual Part C 107
20.1Minimum flight level/altitude 108
20.2Operating minima for departure, destination and alternate aerodromes 108
20.3Communication facilities and navigation aids 108
20.4Runway/final approach and take-off area (FATO) data and aerodrome/operating site facilities 108
20.5Approach, missed approach and departure procedures including noise abatement procedures 108
20.6Communication-failure procedures 108
20.7Search and rescue facilities in the area over which the aircraft is to be flown 108
20.8Description of the aeronautical charts that should be carried on board in relation to the type of flight and the route to be flown, including the method to check their validity 108
20.9Availability of aeronautical information and MET services 108
20.10En-route communication/navigation procedures 108
20.11Aerodrome/operating site categorization for flight crew competence qualification 108
20.12Special aerodrome/operating site limitations (performance limitations and operating procedures, etc.) 108
21.Operations Manual Part D 108
21.1Description of scope: Training syllabi and checking programs for all operations personnel assigned to operational duties in connection with the preparation and/or conduct of a flight. 108
21.2Content: Training syllabi and checking programs should include the following 108
21.2.1For flight crew, all relevant items prescribed in Annex IV (Part-CAT), Annex V (Part-SPA) and ORO.FC 108
21.2.2For cabin crew, all relevant items prescribed in Annex IV (Part-CAT), Annex V (Part-CC) of Commission Regulation (EU) 1178/2011 and ORO.CC; 109
21.2.3For technical crew, all relevant items prescribed in Annex IV (Part-CAT), Annex V (Part-SPA) and ORO.TC; 109
21.2.4For operations personnel concerned, including crew members: 109
21.3Procedures: 109
21.3.1Procedures for training and checking. 109
21.3.2Procedures to be applied in the event that personnel do not achieve or maintain the required standards. 109
21.3.3Procedures to ensure that abnormal or emergency situations requiring the application of part or all of the abnormal or emergency procedures, and simulation of instrument meteorological conditions (IMC) by artificial means are not simulated during operations. 109
21.4Description of documentation to be stored and storage periods 109