Responsible for Resource Augmentation, man power planning, training, hiring team, motivating them time to time.
Maintaining of payments related to Technical department, ISP payment, H/W purchase Spare, repairing.
Taking care of Amadeus Office automations, network, systems etc by procuring equipments/systems.
FMS project implementation across India – A new start up using one of the existing franchise of Bird group of companies taking care of all IT requirements of our existing clients along with acquiring new client base e.g. Devyani Group of companies, Balmen & Laurie Travel house etc..
Itinerary Reporting through SMS & Email
According to Customer’s requirement encrypted a script which directly shares the details with the end customer using his details from Itenary.
Resource optimization & scheduled Assessment
Amadeus Sell Star Testing & pilot Implementation.
Customization of Amadeus POS & PMS in coordination with development team using .NET & SQL Database.
IT Infrastructure setup including the LAN connectivity & WAN connectivity with other Bird group offices
Additional Responsibility adhered – Head Hospitality (Bird ETA) – August 2011 – March 2012
IS Specialist - India Oct 2007 – Oct 2010 MSD Pharmaceuticals Pvt. Ltd.
Spearheading responsibility for managing the gamut of operations pertaining to support structure development for the users besides focusing in smooth functioning of network and telecommunication services in close coordination with IT Network and Telecommunication Helpdesk.
Provisioning IT related equipments like Laptop/Desktop along with other IT applications to the new recruits apart from introducing them to Merck IT functionalities.
Ensuring efficient vendor management for all IT related purchases in addition to management of inventory through Asset Management Program synched with purchases and allotments.
Initiating system support activities including Windows Maintenance, User Maintenance, Application Maintenance, and Backup Report Maintenance & Vendor Management.
Undertaking infrastructure adherence to applicable disaster recovery and business continuity policies, and work with technology to address any identified gaps.
Conceptualizing and implementing procurement policies and the entire global technical support in India.
Managing procurement and configuration of Blackberry devices as well as management of audio and video conferencing using VC devices.
Projects Undertaken Supply Chain management System
This is centralized application, which connects all the CFA's & warehouses to a central server real time to capture the First Line Sales data directly from the depot system.
Field Intelligence & Resource Management (Siebel on Demand)
This is the CRM system which provides the ability to identify and classify the right customers based on business potential, ROI, beliefs etc
Employee Self service portal (myapp.in)
This is a custom built application designed in ASP with backend database as MS SQL.
The scope of myapp includes managing employee database and various workflows like Leave management, employees’ self-service portal, travel booking, travel expense, payroll reimbursement, induction, separation, and training.
MSD India corporate website and Intranet
The corporate website and Intranet is hosted in our corporate data center.
This is designed and developed on Day Communiqué platform.
Day is a global enterprise content management solutions provider. Communiqué software is used to implement our company's entire Web strategy.
IT infrastructure setup at new offices
New Corporate Office setup for MSD Pharmaceuticals in India.
Active Directory Migration.
IT Support Structure development for Internal as well as external customers.
Reliance Video Conferencing Setup.
SRST Migration - Core Cluster Update for IP Telephony and Logical Partition for Internal & External Calls.
Asset Management System.
Disaster Recovery Plan (Network Devices).
Procurement of Laptops for the Field Force.
Assistant Manager/ Network Administration/ IT – North India Oct 2003 – Oct 2007
Johnson & Johnson Ltd.
Managing operations in Delhi focused on streamlining of IT processes and systems across North India Sales Offices & CFAs.
Initiating implementation of systems, security policies and guidelines of TCCC besides implementation and support for Regional Office at Delhi.
Overseeing installation, configuration, implementation and maintenance of:
Packages in client and server system apart from resource planning and scheduling, development, deployment and management of the local IT Team.
Networking infrastructure, design, implementation, maintenance, operational troubleshooting of LAN, WAN and hardware equipments including Hubs using IBM networking equipments.
Hardware, software, networks services EPABX and communication equipments; setting up of new locations from scratch in addition to system administration of Windows 2000 server.
Troubleshooting of PCs for over 100 users in issues related to hardware and software like MS-Office 97, Office XP, JD Edwards etc. on Windows 2000, XP and Windows NT4.0 platform.
Ensuring that application upgrades and updates are provided with Norton Ghost besides maintenance of data back up on NT Backup / ARC Serve.
Handling the in-house hardware/software inventory in addition to assisting HR department in controlling and monitoring of telephone calls and electronic attendance system.
System Administrator July2000 – Oct 2003 ARI e Business
Looked after the assembly, troubleshooting and maintenance of PC hardware and peripherals of various specifications besides networking and maintenance of over 300 PCs and Printers.