Objective seeking assignments in it project, Portfolio and Resource Management with an organization of repute

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DOB: 14-10-1978

R/O: 239 – Deepali, Pitam Pura, New Delhi – 110034

Contact No.: +91 9899990497

+91 11 25125807

Email ID: ddiwakargupta@gmail.com



Seeking assignments in IT Project, Portfolio and Resource Management with an organization of repute

Central Board of Secondary Education  March 1996

 Senior Secondary Examination (10+2)

Board of Technical Education Delhi  March 2000

Diploma in Electronics & telecommunication

IGNOU  June 2002

 Bachelors in Computer Application

B.E. IETE  March 2002

 Electronics & Telecommunication

Radiance School of Business Education  August 2014


  • PMP Training from Astrowig 2013

  • V3 ITIL Foundation Certification from HP, 2009.

  • SAP Training from Webcom.

  • M.C.S.E. Certified 2005.

  • C.C.N.A. Certified 2005.

  • Diploma in Computer Hardware & Networking from Jetking, 1996.


  • JD Edward’s Real Estate Mall Management Module

  • Siebel on Demand administration essentials

  • SAP Training

  • Merck Sigma training (Green Belt)

  • IT portfolio management

  • PMP

SKILLS in terms of Information Technology

  • Database Administration : Oracle 8i / 9i

  • Database : SQL Server

  • Internet : HTML, ASP

  • Application Servers : MS-IIS, JDE Enterprise, Development, Deployment, Web services, Production & Testing

  • Operating Systems : Windows 95/98/ XP/7/8.1 Windows NT/2000/2003/2008, Linux, Ubuntu

  • CRM : Siebel On Demand/JDE Mall Management Module/Supply Chain Module/Procurement Module

  • ASP : Amadeus Selling Platform – Customization according to user requirement in terms of booking & consolidation

  • POS & PMS Architecture : Amadeus , Romio food court Application customization

Professional Associations
Manager IT Operations  March 2014 – Till Date Gumberg India Pvt. Ltd.

  • Develop the relationship with all parts of the organization and customer/Tenants.

  • Customer/Tenant Satisfaction Survey.

  • To coordination with inter departments to Streamline functioning and timely Solution

  • Handling, controlling, and closing the escalations.

  • Review of ISP and Vendor for SA/SD , Cost , uptime and availability of service

  • Analyzing and visualizing the IT requirement including IT Infrastructure, Business Intelligence & Client Services in time.

  • To work collaboratively (across all segments) with internal and external stakeholders ensuring communication lines between all parties are clear and effective.

  • Line Management - Regularly recognize team members for efforts and innovations and appraise to control attrition rate

  • Maintaining all document controls at the station pertaining Organization Standards

  • Providing the Technical Assistance / Support for all the project of Gumberg India Pvt Ltd.

  • To ensure effective functioning of Technical department in all aspects to help increasing company's growth

Projects Handled:

March 2014 – June 2014

  • JDE Mall Management Module Customization & Implementation

  • JDE Procurement Module Customization & Implementation

June 2014 – July 2014

  • Server Consolidation & Application Analysis

  • Video Conferencing Setup

March 2014 – October 2014

  • Mall Management Office Setup

    • VPN Connectivity Setup

    • WAN/LAN Architecture

    • Board Room Customization including Video Conferencing

    • Attendance/Access Control System

    • Mall CCTV Integration with Mall Management Office & Head office

October 2014 – January 2015

  • Food Court Operations

    • POS (point of Sale) Customization, Implementaion & Training

    • POS integration with JDE Account Payable & Receivable Module

    • POS Integration with food court operators like KFC, Domios etc

    • Website Customization for Gumberg India & North Country Mall

February 2015 – On going

  • Asset/ Inventory Management System (Hire to Retire) for Head office & Mall Management office

  • Projects Dashboard Setup

  • IT Policies bundling

  • MS Project Training

  • ITIL based Process flow implementation

Sr. Manager IT Operations (Pre & Post Sales)  March 2013 – March 2014

Softdew Solution Labs

  • Responsible for IT operations of Softdew Technologies.

  • Managing Pre Sales & Post Sales Operations - Includes.

Managing / Administrating various Servers and OS Infrastructure.
Managing / administrating software, applications and licensing requirements.
Managing / administrating complete Network Infrastructure.
Implementing the infrastructure improvement projects.

  • Monitoring and analyzing the present IT infrastructure for improvements.

  • Understanding the various customer’s requirement, improving existing systems

and implementing new systems.

  • Planning for future IT systems and IT infrastructure.

  • Budget planning and tracking/ controlling IT cost (Investment & Expenditure)

  • Managing the vendors for deliveries and timelines.

  • Coordination and implementation of Business Intelligence project.

  • Vendor Consolidation.

  • Audit facilitation.

Manager Technical Services Indian Subcontinent  Oct 2010 – March 2013

Amadeus India Pvt Ltd.

  • Spearheading responsibility towards managing the gamut of operations towards ensuring that Amadeus Network in up and running in whole of Indian sub continent including Nepal / Bangladesh / Sri Lanka.

  • Directing the efforts of about 150 resources (teams of Technical department)

  • Ensuring complete customer satisfaction for their technical requirements.

  • Handling all senior level escalations.

  • Application development coordination with Customer & development team.

  • Managing the IT Portfolio for the Bird Group of companies.

  • Participate in overall business planning; bring current knowledge and future vision of technology and systems as related to the organization’s competitive position.

  • Define the IT blue print of the company and align resources for its successful implementation.

  • Manage risks associated with current projects as well as potential business/ commercial implications of the project risks (in terms of resource gaps, time overruns etc.) to pre-empt adverse impact.

  • Define IT budget (capital and expenses) and ensure appropriate follow up.

  • Define the succession profile of the team members and provide the necessary development plan accordingly.

  • AAMS (Amadeus Asset Management System) Customization/Up gradation

  • Vendor Management

  • Responsible for Resource Augmentation, man power planning, training, hiring team, motivating them time to time.

  • Maintaining of payments related to Technical department, ISP payment, H/W purchase Spare, repairing.

  • Taking care of Amadeus Office automations, network, systems etc by procuring equipments/systems.

Projects Undertaken:

  • FMS project implementation across India – A new start up using one of the existing franchise of Bird group of companies taking care of all IT requirements of our existing clients along with acquiring new client base e.g. Devyani Group of companies, Balmen & Laurie Travel house etc..

  • Itinerary Reporting through SMS & Email

  • According to Customer’s requirement encrypted a script which directly shares the details with the end customer using his details from Itenary.

  • Resource optimization & scheduled Assessment

  • Amadeus Sell Star Testing & pilot Implementation.

  • Customization of Amadeus POS & PMS in coordination with development team using .NET & SQL Database.

  • IT Infrastructure setup including the LAN connectivity & WAN connectivity with other Bird group offices

Additional Responsibility adhered –
Head Hospitality (Bird ETA) – August 2011 – March 2012

  • Project management for PMS & POS implementation

  • Support structuring for post sales services

  • Sales Negotiations

  • Sales & Marketing strategies

Projects Undertaken till go live

    • iSKATE – Implementation for POS architecture

    • I SKATE CRM implementation

    • Key Hotels – PMS Implementation

    • POS Migration from Version 6.0 to 9.0

    • Hotel New Leaf at Pune – PMS Implementation

    • Crystal Report Customization

IS Specialist - India Oct 2007 – Oct 2010 MSD Pharmaceuticals Pvt. Ltd.

  • Spearheading responsibility for managing the gamut of operations pertaining to support structure development for the users besides focusing in smooth functioning of network and telecommunication services in close coordination with IT Network and Telecommunication Helpdesk.

  • Provisioning IT related equipments like Laptop/Desktop along with other IT applications to the new recruits apart from introducing them to Merck IT functionalities.

  • Ensuring efficient vendor management for all IT related purchases in addition to management of inventory through Asset Management Program synched with purchases and allotments.

  • Initiating system support activities including Windows Maintenance, User Maintenance, Application Maintenance, and Backup Report Maintenance & Vendor Management.

  • Undertaking infrastructure adherence to applicable disaster recovery and business continuity policies, and work with technology to address any identified gaps.

  • Conceptualizing and implementing procurement policies and the entire global technical support in India.

  • Managing procurement and configuration of Blackberry devices as well as management of audio and video conferencing using VC devices.

Projects Undertaken
Supply Chain management System

  • This is centralized application, which connects all the CFA's & warehouses to a central server real time to capture the First Line Sales data directly from the depot system.

Field Intelligence & Resource Management (Siebel on Demand)

  • This is the CRM system which provides the ability to identify and classify the right customers based on business potential, ROI, beliefs etc

Employee Self service portal (myapp.in)

  • This is a custom built application designed in ASP with backend database as MS SQL.

  • The scope of myapp includes managing employee database and various workflows like Leave management, employees’ self-service portal, travel booking, travel expense, payroll reimbursement, induction, separation, and training.

MSD India corporate website and Intranet

  • The corporate website and Intranet is hosted in our corporate data center.

  • This is designed and developed on Day Communiqué platform.

  • Day is a global enterprise content management solutions provider. Communiqué software is used to implement our company's entire Web strategy.

IT infrastructure setup at new offices

  • New Corporate Office setup for MSD Pharmaceuticals in India.

  • Active Directory Migration.

  • IT Support Structure development for Internal as well as external customers.

  • Reliance Video Conferencing Setup.

  • SRST Migration - Core Cluster Update for IP Telephony and Logical Partition for Internal & External Calls.

  • Asset Management System.

  • Disaster Recovery Plan (Network Devices).

  • Wireless Project.

  • C&FA Setup.

  • Virtual Desktop.

  • Procurement of Laptops for the Field Force.

Assistant Manager/ Network Administration/ IT – North India Oct 2003 – Oct 2007

Johnson & Johnson Ltd.

  • Managing operations in Delhi focused on streamlining of IT processes and systems across North India Sales Offices & CFAs.

  • Initiating implementation of systems, security policies and guidelines of TCCC besides implementation and support for Regional Office at Delhi.

  • Overseeing installation, configuration, implementation and maintenance of:

  • Packages in client and server system apart from resource planning and scheduling, development, deployment and management of the local IT Team.

  • Networking infrastructure, design, implementation, maintenance, operational troubleshooting of LAN, WAN and hardware equipments including Hubs using IBM networking equipments.

  • Hardware, software, networks services EPABX and communication equipments; setting up of new locations from scratch in addition to system administration of Windows 2000 server.

  • Troubleshooting of PCs for over 100 users in issues related to hardware and software like MS-Office 97, Office XP, JD Edwards etc. on Windows 2000, XP and Windows NT4.0 platform.

  • Ensuring that application upgrades and updates are provided with Norton Ghost besides maintenance of data back up on NT Backup / ARC Serve.

  • Handling the in-house hardware/software inventory in addition to assisting HR department in controlling and monitoring of telephone calls and electronic attendance system.

System Administrator  July2000 – Oct 2003 ARI e Business

  • Looked after the assembly, troubleshooting and maintenance of PC hardware and peripherals of various specifications besides networking and maintenance of over 300 PCs and Printers.

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