Sales (Specialization required: Sales and Marketing) Job Purpose



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Job Description Sales (1)
Job Description Sales (1), Session-5-Cost of capital


Sales (Specialization required: Sales and Marketing)
Job Purpose: Sales role is responsible for business acquisition and growth for the relevant products through the assigned channel. It will also involve liaising with Operations, Product Tower, Process
Excellence Group, Claims, Finance, Legal, Business Intelligence, Marketing & Human Resource teams for the different processes.
Key Accountabilities:
1. Business Development and Retention:

Responsible for effective execution of strategy for new business development and retention of the existing business

Act as an organizational interface with the customers/clients/ brokers/banks/agents to ensure seamless business

Market / opportunity mapping and gathering market intelligence

Handling the relevant channel in specified location with respect to different lines of business

Building and maintaining relationship with customers/clients/ brokers/ agents/banks.
Penetrating into the market by activating them
2. Customer Service and Satisfaction

Regular interaction with customers/clients/ brokers/ agents/banks for understanding their expectations, market feedback and better servicing

Develop close understanding of the customer needs and expectations

Liasioning with internal teams such as operations, claims & PCs for effective & timely resolution of customer grievances

Ensure effective escalation management

Troubleshooting and managing issues / hurdles to ensure exemplary customer service
3. To maintain the Hygiene

Ensure that documentation is on order; Understand documentation issues and quickly resolve them

Proper QC and issuance of premium collected

Proactive in handling claims

Job Description

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