Sales (Specialization required: Sales and Marketing) Job Purpose

Sales (Specialization required: Sales and Marketing)
Job Purpose: Sales role is responsible for business acquisition and growth for the relevant products through the assigned channel. It will also involve liaising with Operations, Product Tower, Process
Excellence Group, Claims, Finance, Legal, Business Intelligence, Marketing & Human Resource teams for the different processes.
Key Accountabilities:
1. Business Development and Retention:
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Responsible for effective execution of strategy for new business development and retention of the existing business
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Act as an organizational interface with the customers/clients/ brokers/banks/agents to ensure seamless business
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Market / opportunity mapping and gathering market intelligence
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Handling the relevant channel in specified location with respect to different lines of business
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Building and maintaining relationship with customers/clients/ brokers/ agents/banks.
Penetrating into the market by activating them
2. Customer Service and Satisfaction
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Regular interaction with customers/clients/ brokers/ agents/banks for understanding their expectations, market feedback and better servicing
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Develop close understanding of the customer needs and expectations
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Liasioning with internal teams such as operations, claims & PCs for effective & timely resolution of customer grievances
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Ensure effective escalation management
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Troubleshooting and managing issues / hurdles to ensure exemplary customer service
3. To maintain the Hygiene
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Ensure that documentation is on order; Understand documentation issues and quickly resolve them
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Proper QC and issuance of premium collected
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Proactive in handling claims

Job Description