TOPIC 4: ORGANIZATIONAL CONTEXT Business Process A business process is a series of steps performed by a group of stakeholders to achieve a concrete goal. Each step in a business process denotes a task that is assigned to a participant. It is the fundamental building block for several related ideas such as business process management, process automation The importance of business processes The need for and advantages of a business process are quite apparent in large organizations. A process forms the lifeline for any business and helps it streamline individual activities, making sure that resources are put to optimal use. Advantages Business process management (BPM) a. Increased productivity BPM helps the entire organization construct solid frameworks for all its processes. All important processes are documented, monitored, and optimized. When processes function at full swing with very few hiccups, process efficiency increases. b. Ensured policy compliance Adopting BPM is a one-shot approach to streamline processes and implement a framework to comply with all internal and external policies. BPM makes sure that the processes are well understood and follow strict guidelines.
c. Controlled data accessibility For employees to work efficiently, they need access to data from different sources. But it doesn’t mean they need to access anything and everything. Giving access to unnecessary information also causes confusion and delays. d. Digital transformation Digital transformation is no longer anew term. A major component of digital transformation is bringing in organizational stability and adaptability with digital tools and practices. e. Higher efficiency Comprehensive dashboards in BPM software provide bird’s-eye view of process performance. It helps managers ensure that turnaround times are short and accuracy levels are high.