Position description Title: National Travel Information Advisor

The NZ Transport Agency (NZTA) is a Crown entity that was established on 1 August 2008, under the amended Land Transport Management Act 2003, bringing together the functions of Land Transport NZ and Transit New Zealand to provide an integrated approach to transport planning, funding and delivery.

The purpose of the NZTA is ‘to build a better land transport system for New Zealanders’.

What we do -

• 
  Help New Zealanders to travel reliably and safely
  
• 
  Invest in moving people and freight to grow New Zealand’s economy
  
• 
  Meet our customers’ needs by being people-focused.
  

• 
  Improve customer service and reduce compliance costs
  
• 
  Plan for and deliver roads of national significance
  
• 
  Improve the effectiveness of public transport
  
• 
  Improve the efficiency of freight movement
  
• 
  Improve the road safety system.
  

To achieve our purpose we must exhibit the following values:

…resulting in a great place to work as a high performing, innovative organisation.

The Highways and Network Operations Group (Highways), one of six business groups within the NZTA, contributes to optimising the wider transport network by planning, operating, protecting, maintaining and improving the state highway network. The Group works closely with other parts of the business to ensure the strategic priorities are achieved. State highways perform a vital national, inter-regional and regional role in the transport network. State highways carry buses, trucks, cars, motorcyclists, walkers and cyclists and connect cities, towns, ports and tourist destinations. The Highways customer base is extensive and is focussed predominately on users of the SH network. The Group operates adjacent to communities and traverses sensitive and important parts of New Zealand.

The priorities for Highways are to:

• 
  Improve its customer service, particularly with road users but also with suppliers, neighbours and key stakeholders
  
• 
  Undertake all activities on the basis of operating and improving a national network
  
• 
  Develop staff so that decision making can be devolved low into the Highways structure and that staff are trained and competent in collegial decision making
  
• 
  Contribute to the development of the Organisational Development strategy and implement its intent over the Group/Business Unit and evidence this by measurement.
  

The Travel Information Advisory Team is responsible for the provision of timely, accurate and consistent information to road users via various communication channels for all of New Zealand.

• 
  Participates in the annual business planning processes for their team
  
• 
  Demonstrates support for all the NZTA initiatives and organisational development activities, modelling expected behaviours to managers and other staff
  
• 
  Works in a manner that reflects a clear alignment with the values and expectations of the NZTA staff and works to understand and resolve issues that may be in conflict with these values and/or expectations
  
• 
  Actively supports an organisational culture based on high quality, innovation, responsiveness, excellent communication and continuous improvement.
  

• 
  Engages effectively with internal experts/staff across the NZTA so that the best information is available for decision-making, policy development, planning, resource and risk management, operations and service delivery to our Minister and the public
  

• 
  Actively manages internal client expectations and maintains timeliness of delivery including meeting service level agreements
  

• 
  Establishes and maintains professional relationships with providers of land transport services, local and central government transport sector agencies, other State agencies, the private sector, interest groups, the public and international transport agencies and peers as appropriate
  
• 
  Convenes and attends meetings with key internal and external stakeholders to address specific issues and generate solutions, and has the ability to influence thinking and decisions that are consistent with the NZTA strategic direction
  
• 
  Provides meaningful and timely communication to the sector so that stakeholders understand their requirements in relation to the Government transport sector objectives.
  

• 
  Escalates any significant risks and issues to their manager in a timely way and looks for opportunities to promote the NZTA or Group
  
• 
  Oversees a comprehensive risk management approach to the way the business is managed on a day to day basis. Identifies threats to SH Plan, business and the NZTA so that risks can be managed, mitigated or minimised
  
• 
  Identifies and takes advantage of opportunities so that there is continuous improvement in business processes and greater value is delivered to customers and stakeholders.
  

• 
  Develops a customer service ethos that focuses on the provision of high quality, proactive and timely service, support and advice, which is aligned to the NZTA’s needs and strategies.
  
• 
  Actively manages key customer segments of road users, key stakeholders, neighbours and suppliers by:
  
  • 
    encouraging and promoting dialogue and collaboration with road user groups such as Automobile Association, Road Transport Federation, bus operators, cycling interest groups so that they play a part in assisting with the setting of priorities, standards and urban design
    
  • 
    developing and maintaining a working relationship with all suppliers so that they have forward visibility of our programme and can openly discuss issues with the NZTA and see the NZTA as a premier client
    
  • 
    ensuring we are open, honest and available to all our neighbours so that they can advise us of issues and that they can, through engagement, assist us in finding the best solutions to our transport problems.
    

• 
  Takes responsibility for own health and safety
  
• 
  Ensures own actions keep self and others safe
  
• 
  Identifies, reports and assists to eliminate hazards in their own workplace
  
• 
  Participates in local workplace safety management practices.
  

• 
  Takes responsibility for personal development and continually develops their own professional expertise.
  

• 
  Source, validate and communicate travel information from core NZTA systems and key stakeholders.
  
• 
  Establish and maintain relationships with internal staff and external stakeholders.
  
• 
  Produce and deliver live radio broadcasts.
  
• 
  Publish traffic information bulletins via email and other communication channel technologies such as social media tools.
  

• 
  Utilise NZTA Traffic Information Systems.
  
• 
  Identify system enhancements.
  
• 
  Develop and facilitate training programmes for the Traffic Information Systems used within NZTA regions.
  
• 
  Complete training sessions for key users.
  
• 
  Perform user acceptance testing for any system enhancements.
  

• 
  Traffic Operation Centre operators
  
• 
  Regional Highway and Network Operations teams
  
• 
  Information Services
  
• 
  Regional Communication Teams
  
• 
  All NZTA staff
  

• 
  Contractors & Consultants
  
• 
  Police
  
• 
  Local Authorities
  
• 
  Automobile Association
  
• 
  Road User’s
  
• 
  Media
  

• 
  Must have relevant tertiary qualification and experience
  

• 
  Must be competent using social media technologies such as twitter and facebook.
  
• 
  Some technical knowledge and experience of user acceptance testing of system would be useful
  
• 
  A knowledge in transport and traveller information services would be advantageous
  

• 
  Excellent verbal and written communication skills
  
• 
  Media training would be useful although training will be provided
  
• 
  A passion in customer services and the ability to understand customer needs especially in the transport area is desirable
  
• 
  The ability to build relationships, both intertally and externally
  
• 
  Practical skills in translating traffic operations into information suitable for road users (wordsmithing) is essential
  

• 
  Actively demonstrates, promotes and models desired organisational behaviours and values
  
• 
  Displays strong interpersonal and written and verbal communication skills
  
• 
  Skilled in building and fostering relationships
  
• 
  Displays a strong customer service ethos
  
• 
  Possesses a strong achievement/delivery focus – sets high standards including accuracy and attention to detail, meets deadlines etc
  
• 
  Promotes a high quality climate of innovation, collaboration, change and adaptation in own area
  
• 
  Actively looks for opportunities to improve services and support organisational development
  
• 
  Displays strong team skills, contributing to team success
  
• 
  Takes accountability for the responsibilities of the position and own actions.
  
• 
  Willing to work shifts