Project Manager and Programme Manager

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Stuart Moore

Interim IT Director / IT Manager 0745 557 9379 / 01952 825 434

Contract Project Manager / Programme Manager

A very experienced Project Manager and Programme Manager for FTSE100 clients, leading large teams on complex system integration implementations (infrastructure and application). Extensive experience as a Management Consultant with IBM Global Business Services and PricewaterhouseCoopers Consulting. Executive level IT Manager experience running business critical operations for Kingfisher PLC.

Project Management

Stuart has led many large, multi-disciplinary and multi-geo teams for FTSE100 clients on major change programmes ($10M - $50M and more) covering: ERP (SAP, GOLD, Oracle / Retek), CRM (Siebel, Salesforce), WMS (Manhattan), and MRO (Maximo) implementations; full system and software development life cycles (SLDC – package customisation, new builds, integration); and major infrastructure implementations (development, test, production) often using cloud/virtualisation (VMWare, AIX) approaches. He was Cloud Programme Lead for IBM GBS UK & Ireland for 2012 H2. He also acted as an SME on managing infrastructure implementations throughout his time with IBM. Stuart has often acted as a trouble-shooter - taking over troubled projects in many cases (which provided material for courses he taught on how to recognise and avoid problems in the first place). Clients include RBS, Nationwide, DVLA, DWP, and Marks & Spencer.

Stuart is PRINCE 2 Practitioner certified and experienced in many project methodologies.

Management Consulting

Stuart worked for PricewaterhouseCoopers and IBM Global Business Services for six years as an IT Management Consultant, working in particular on IT Strategy development/planning, and on the IT component of Mergers and Acquisition programmes. He was global lead in 2007 for the IT Strategy Mergers & Acquisition team’s approaches, methodologies and toolkits. He helped a wide range of leading clients in many industries (including retail, engineering, CPG, pharmaceutical, insurance, financial services) on: business-based IT strategies (often including important architectural guidance); IT cost reductions and reorganisations (improved structure and performance); outsource and package (ERP, CRM) selection processes (including software development options, and open source software offerings); and on coaching of IT leaders. Clients include Cooperative Retail, Royal Mail, Hewden Stuart, Norwich Union (Aviva), Astellas, AstraZeneca, Group 4 Securicor, Ministry of Transport (Egypt), and Clarks.

IT Management

Stuart held a senior role in Kingfisher PLC in the development and implementation (UK and internationally) of their ecommerce business propositions and solutions. He was CTO for B&Q online at launch as well as Head of Systems for ecommerce brands including Comet, Screwfix, Woolworths, and MVC). Stuart has held profit and loss accountability, run IT departments, worked internationally using landed and offshore teams, and managed major change programmes with resources working remotely in many locations. He was responsible for highly critical business systems in one of the UK’s largest retail distribution operations (Entertainment UK) and for successfully introducing the latest open source, package platforms, systems and business approaches for ecommerce. Prior to that, he was Director of Information Services Division in Mott MacDonald Group, a major international engineering consultancy, completing thirteen years of IT Management experience in the engineering world (engineering consultancy, heavy manufacturing, precision engineering).

Employment history summary

  • Owner and Director of Kyber Consultancy Ltd, project management and consultancy 2013 -

  • Technology Strategy Consultant & Project Manager for IBM & PricewaterhouseCoopers 2001 - 2013

  • Launch CTO B&Q online & Head of Systems for Kingfisher ecommerce brands 1999 - 2001

  • Group IS Manager for Entertainment UK – largest UK distributor of DVD, CD, Games 1997 - 1999

  • Director, Information Services Division, Mott MacDonald – Engineering Consultancy 1989 - 1997

  • Manager, Engineering Computer Services, Butterley Engineering – manufacturing 1985 – 1989

  • Computer Technician, A B Cranes - bespoke high integrity crane design & manufacture 1984 - 1985

Key skills and experience

  • IT Management (direct operational experience of running critical business services for major organisations)

  • Project and Programme Management (under various methodologies) - certified PRINCE2 Practitioner

  • Technical Project Management (particularly of IT infrastructure implementations)

  • IT Portfolio Management (particularly with respect to alignment to Corporate Strategies)

  • ERP (SAP, Siebel, GOLD, etc.) environment design and implementation

  • IT infrastructure design and implementation, using cloud and virtualisation approaches (VMware etc)

  • Package Selection and implementation – COTS and bespoke, ERP, MRO, WMS, CRM

  • Operations, Service and Supplier Management (inc, ITIL frameworks) / IT Performance Improvement

  • IS/IT/Sourcing Strategy development / IS/IT and SOA Governance planning and guidance

  • Complex Systems Integration / Technical Refresh Planning / Data Centre consolidation, rationalisation, relocation

  • Environment Provisioning (cloud and virtualisation, pattern standardisation)

  • Staff Capability Evaluation, training needs analysis, IT organisation design, staff reviews, staff management

  • Mergers and Acquisitions planning and guidance / Implementation and change management, service transition

  • Cloud computing environment adoption and provisioning / Landed and Offshore resource management

Overview of pre-consulting roles

As CTO B&Q Direct & Head of Systems e-Kingfisher, Stuart developed, with a core business team, propositions for online retailing for a group of major UK retail brands, and then led solution development and launch of high volume transactional web sites for the best of those propositions. He led integration of many systems between several major UK retail brands, and introduced new network technology and thinking. Stuart educated business leaders on online opportunities and risks and worked on mergers and acquisitions of other online brands.

As Group IS Manager, Entertainment UK Ltd (part of Kingfisher plc), Stuart managed the IS services organisation and developed systems for one of the UK's largest retail distributors (around 30% of the UK market for CDs, DVDs, Videos, consoles & games). He introduced intranet based services incorporating legacy applications and new applications in new cross functional business processes. Stuart also introduced a Data Warehouse that provided new information assets saleable in their own right. He migrated an office infrastructure from AS400 and OS/2 to Unix and Windows NT; designed technical infrastructure for a new automated distribution centre (one of the largest and highest volume in the UK).

As Divisional Director, Information Service Division, Mott MacDonald Group Ltd, Stuart provided IT services to clients of engineering projects throughout the world including IT procurement, organisation, sourcing, infrastructure and application design and implementation for oil, transport and utility companies. He transformed the delivery of internal IT services to over 4,500 technical staff; led development of software for both external clients, to support projects, and for internal business and infrastructure use; implemented a new project accounting financial system and many major engineering packages. He was instrumental in early adoption of internet technologies, providing commercial advantage to the company in proposition development and delivery and introduced company wide network based incoming and outgoing fax services (integrated to the email system, Wordperfect and scanning stations) well before such products were commercially available.

As Manager, Engineering Computer Services, Butterley Engineering Ltd, Stuart provided day to day management and support of IT systems, including mini-computer and PC systems. He introduced a major CADCAM system (and provided one-to-one training to engineers), built a small software team and developed engineering software (to exacting QA standards) to significantly reduce time engineers spent on projects, and a number of office systems (e.g. material control, inventory, finance, hr).

Consulting and Project Management Assignment History (Selection)

01/2013 - 04/2013 4 months DWP (Department for Work and Pensions)

Role: Implementation Manager for Universal Credit. Project Description: Develop and support go live of new back-office core components of new social welfare system for UK. Contribution: Pulled together disparate development strands and orchestrated delivery into production in tandem with front-end development partner (Accenture) and operational partner (HP & BT) in coordination with client. Responsible for development of production environment commissioning activities and support arrangements. Agreed handover arrangements.

07/2012 - 10/2012 4 months IBM GBS UKI (internal)

Role: Cloud Programme Lead for GBS UK & Ireland. Project Description: Expand adoption of Cloud approaches throughout IBM Global Business Services in UK & Ireland and coordinate with other lines of business in IBM. Contribution: Actively chased and facilitated business development opportunities; connected people; provided guidance and education on cloud solutions, approaches and fitness for purpose; acted as key contact point between GBS and other lines of business in IBM; aligned Cloud activities with other strategic growth initiatives. Provided one-to-one coaching to Executives on Cloud approaches, set up education sessions for consultants. Helped develop client propositions that included cloud solution options where appropriate.

02/2012 - 07/2012 6 months Major European Telecomms Company

Role: Project Manager for Enterprise Data Warehouse. Project Description: Design, build and operate an enterprise wide international data warehouse for mobile and fixed line telephone services and products in multiple countries throughout Europe to replace existing discrete unaligned and very different solutions used in each country / operating company. Contribution: Took over very troubled project that had been renegotiated several times and had had six previous project managers. International team, around 100 staff, including ETL developers in three Indian cities. Tasked alongside senior IBM Executive to bring about significant change to delivery of project and to agree satisfactory position for both parties. Achieved settlement and handover. Demonstrated strong commercial and technical leadership, changed resources where required, resolved major delivery problems, and got work back on track providing a solid basis for negotiations. Also, taught courses in Sweden and UK on Delivery Excellence.

04/2010 - 01/2012 22 months DVLA (Driver Vehicle Licensing Agency)

Role: Infrastructure Portfolio (Deputy Manager). Project Description: Design, build, test and implementation of a very wide range of new application and technology components and updates to existing assets in the client estate. Multiple technical improvement projects and Technical Refresh updates to the estate. Included use of, and integration with, major bespoke, specialist package and ERP offerings using modern security standards, strong interface architecture management, and both open source and proprietary products. Contribution: Lead of multiple project teams handling significant and service critical updates, expansions and replacements of key parts of the infrastructure and many significant applications that have a high degree of infrastructure complexity. Change agent driving new ways of working into the account and helping grow the business. Full system and software development life cycle management. Responsible for multiple software development projects to provide technical refreshes (incorporating changes to middleware, platforms, and service applications). Management of key teams from sub-contractor. Responsible for operational reporting and day-to-day management of the Portfolio. Financial/contractual release authority for IBM for new business. Drove adoption of cloud computing approaches and integration technologies (EAI, ESB). Led production of a three year technical refresh plan (applications and infrastructure). Also responsible for IBM services to DfT (Department for Transport) Shared Service Centre.

01/2010 - 08/2010 8 months DVLA (Driver Vehicle Licensing Agency)

Role: Lead of Environment Provisioning Service (Cloud Computing). Project Description: Development of a new service to migrate client estate to a more dynamic and flexible approach exploiting virtualisation and cloud computing techniques. Contribution: Promoting idea and principles to all stakeholders and educating them on need and benefits of migration, creating project team for delivery, developing and agreeing commercial propositions, defining new ways of working and operational processes. Delivering new standard builds for all platforms (design, test, deployment engines, and implementation). Opening environments for platform independence and support of industry standard protocols (RPC, SOAP, XML, http, etc.) Working with sub-contractor on commercial issues around new approaches. Responsible for obtaining contractual cover and for delivery against budget/time/quality commitments.

08/2009 - 03/2010 8 months DVLA

Role: Project Manager of TVR (Technical Vulnerability Reduction). Project Description: Major changes to the technical estate to significantly improve isolation, separation and security of all services through the use of a zoned environment and various protective devices. Largest network infrastructure build ever implemented for this client. Development of new application architectural patterns for future implementation in new zoned environment. Development of new techniques for analysis of compliance of existing applications to new architectural security standards and determination of amount and nature of intervention required to bring them into compliance. Contribution: Lead IBM Project Manager for TVR. Took over troubled project to provide more technical leadership, greater drive, and better stakeholder engagement. Covered all streams of work including development of new application architectural patterns compliant with open standards and supporting platform independence, reviews of application compliance, design, build, test and deployment of infrastructure changes working across the organisation with key stakeholders, other project PMs, and delivery partners. Educated all key stakeholders on nature and implications of changes. Responsible for obtaining contractual cover and for delivery against budget/time/quality commitments. Led implementation in live estate of new security products to protect key services exposed to the internet including Apache web servers. Introduced Risk Based Testing principles and use of open source testing tools to complement existing tools.

11/2008 - 07/2009 9 months Nationwide

Role: Project Manager, Infrastructure, Voyager Programme. Project Description: Assist client to design, build, test and implement a new core bank based on SAP Banking Services to replace legacy systems. Provide and implement new hardware and systems software to host the new banking solution. Act as Systems Integrator or lead Technical Partner as required through various phases of programme. Contribution: Led joint client/IBM/3rd-party workstream of up to 100 resources to design and build new technical infrastructure to host production, development and test environments for multiple phases of full application lifecycle development and integration, and data migration delivery. Support of legacy application integration with new solution using SAP Netweaver, BAPI and third-party ESB/EAI solutions including Websphere. Design and implementation of interim middleware solutions to support Data Migration activities. Provided support and guidance on Data Migration solution approach. Also, responsible for security compliance of solution and compliance overall with non-functional requirements. Responsible for obtaining contractual cover and for delivery against budget/time/quality commitments. Wrote main contractual content for working with all sub-contractors in the infrastructure area.

08/2007 - 10/2008 15 months Marks and Spencer

Role: Project Manager on I-PoS. Project Description: Management, Development and Systems Integration of a new Point of Sale and stock management solution for all retail outlets in UK and Ireland. Contribution: Multiple roles, member of leadership team for programme. Workstream lead of work relating to development of applications providing the environment for the programme overall including store portal (business information systems), workflow, application migration and hht (hand-held terminal) services and integration with core ERP systems using industry standard open protocols. Responsible for design and build of new Vista based desktop including virtualisation technology to run old applications. Responsible for development and build of a new Windows Mobile based hht services layer to support rich application functionality similar to that available on a desktop. Used for new centralised stock management system being development as part of programme. Included exploitation of remote procedure call solutions (RPC, SOAP, etc).Responsible for building up the cross-programme defect management team and establishing new processes for defect management. Took role of Resolution Manager to drive resolution of complex problems. Responsible on above projects for obtaining contractual cover and for delivery against budget/time/quality commitments. Member of Critical Situation team to clear blockages and drive delivery against tight deadlines. Budget manager for client on some parts of their costs for the programme.

03/2007 - 07/2007 5 months Norwich Union Life [Aviva]

Role: Strategy Consultant: IT Strategy Refresh. Project Description: Support client in development of new IT Strategy to meet regulatory authority requirements, address large-scale market changes and respond to an evolving business strategy bringing major changes to the company. Contribution: Coached client lead and his team in the development of an IT Strategy and related areas; introduced, adapted and helped them implement several methodologies to support the development of the IT Strategy and IT Innovation; provided specialist input and subject matter expertise on business architectures and business/strategy alignment. Supported client lead and stood in for him in executive interviews and workshops.

11/2006 - 01/2007 3 months Egyptian Ministry of Transport

Role: Strategy Consultant Subject Matter Expert: IT Strategy and Implementation Road Map. Project Description: Develop an IT Strategy and implementation road map to support major changes to the national railway organisation to make the organisation more commercially focused, safer, and more efficient. Contribution: Worked with multinational team to lead work on development of an IT Strategy and Road Map. Authored overarching documents and led discussions with client on IT Strategy leading practices. Drafted initial solution guidance for use of combined ERP (core business), CRM (ticketing and customer management) and MRO (maintenance of rolling stock) solutions with use of industry standard Enterprise Service Bus and Enterprise Application Integration capabilities.

10/2006 - 10/2006 1 month Group 4 Securicor

Role: Strategy Consultant: Subject Matter Expert, Outsourcing: IT Outsource Review. Project Description: Review quality and structure of current outsource and recommend new governance and management to match evolved business. Contribution: Executed the review and authored the deliverables.

05/2005 - 10/2005 6 months Musgrave

Role: Project Manager BI Stream System Replacement Project. Project Description: Assist client in implementation of major ERP (Gold) and Business Intelligence solutions. Contribution: Sole lead of Business Intelligence stream of work including planning data warehouse development and reporting strategy; assisted client in recruitment of permanent staff including manager for Business Intelligence work. Provided additional guidance to client on infrastructure considerations and integration of ERP with business intelligence information extraction and management requirements, setup of a Group Infrastructure capability, IT service management model, and Application Management strategies.

01/2005 - 04/2005 4 months Astellas (Yamanouchi - Fujisawa merger)

Role: Technical Project Manager: IT Integration M&A project. Project Description: IT Integration programme in merger of two large Japanese pharmaceutical companies. Co-ordination of all integration streams, addressing of DAY ONE activities, and design and implementation of new environment. Contribution: Took over troubled project. Lead of major stream with large mixed IBM and Client team in multiple streams, Technical Oversight, shared overall PM responsibilities. Led development of new integration solution thinking, design and implementation planning. (NB.Covered all of EMEA and work was conducted in Munich, Germany as well as UK and elsewhere.) Led team designing and implementing migration to Microsoft environment including Exchange server solution and new standard desktop. Also provided environment to host EMEA roll out of SAP ERP.

08/2004 - 12/2004 5 months Musgrave

Role: Subject Matter Expert: Systems Replacement Project. Project Description: Assist client in migration planning for implementation of a selected ERP including budgeting and technical design. Contribution: Provided specialist support and guidance to IBM technical lead and client on design of solutions, costings, and options.

02/2004 - 03/2004 2 months Weir Engineering Services

Role: Subject Matter Expert: Business Systems Project. Project Description: Assist client in defining business requirements, issuing an ITT and evaluating candidate vendors and their responses. Contribution: Documented & evaluated current application and technical architectures, provided recommendations on improvements and on suitable future architecture options; provided additional guidance to client on way forward including writing set of architecture principles for them.

11/2003 - 01/2004 3 months Cooperative Retail

Role: Subject Matter Expert: ERP solution blueprints. Project Description: Develop blueprints for alternative ERP solutions with corresponding business opportunity and requirements matrices mapped against solutions, including project plans, resource estimates, investment programmes, and benefits tables. Contribution: Developed and costed technical architectures for each solution with analysis of integration requirements and risk profiles.

06/2003 - 08/2003 4 months Major UK Convenience Retailer

Role: Strategy Consultant: Odyssey. Project Description: Review the client's internal project for selection and implementation of a Warehouse Management System and assist with generation of the business case for implementation of a new system to replace existing systems. Contribution: Worked with colleague to review all project information, interview stakeholders, test thinking and quality of work on architectural design, product selection, change management and implementation planning as well as costs estimates. Provided wide ranging guidance and advice on improvements to be made to the project, inputs for the business case, and actions they should undertake as soon as possible to prepare them as well as possible for transition. Also provided to Dairy subsidiary, the technical section for IT Strategy document and input/review on other sections.

03/2003 - 06/2003 4 months Clarks

Role: Subject Matter Expert: Systems Replacement. Project Description: Advise and assist in process to issue RFP/ITT and select new Finance, Core Trading, and Warehouse Management systems. Contribution: Wrote technical sections of ITT documentation for all three system areas, assisted client with scoring and follow up of responses, assisted client in working through solution scenarios.

08/2002 - 09/2002 2 months Cooperative Retail

Role: Strategy Consultant: Retail IS Strategy. Project Description: Develop new IS Strategy for Retail Business including identification of new business opportunities achievable through improvements to the IT systems and management. Contribution: Worked with a retail business consultant and produced a new IS Strategy for the client including evaluation of business opportunities, IT architectural principles and package based (JDA, Retek, SAP) system solution options incorporating high level application maps. Drove agreement of a technical strategy to support the implementation of new systems and their integration with and migration from the legacy systems landscape.

11/2001 - 10/2002 12 months Royal Mail

Role: Strategy Consultant: Business Systems Sourcing Review Implementation. Project Description: Business Systems Sourcing Review (2,500 IS service group delivering full range of IT services, including infrastructure, desktop, applications development and support). The project included: tendering process for the outsourcing of the majority of business systems; selection and negotiation processes; preparation for outsourcing; creation of retained organisation to manager provider and track benefits. Contribution: Led Business Change Stream on product definitions and service level agreements comprising 6 full time Client staff and over 75 part time client staff; created descriptions and SLA's for all nearly 1000 products and services; collated performance statistics in Data Room; prepared transition plans; supported Sourcing stream during scoring of PQQ and RFP responses, reference site visits and contract negotiations.

Stuart Moore /5 @kyber

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