Service value Chain (svc) itil®4 Foundation 2020 Capgemini. All rights reserved. Governing body

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Service value Chain (SVC)
ITIL®4 Foundation
© 2020 Capgemini. All rights reserved.
Governing body is accountable at the highest level for the performance and compliance with policies and any external regulations Governance activities:
Evaluate Direct Monitor Roles & responsibilities-
Organisational structure- organisational culture- staffing &competencies-
Strategy focus-
Current contracts-
Resource scarcity-
External constrains-
-IT architecture
-Current Technology Applications & Databases
-New technology
-Operating model
-Different patterns
-Efficiency & effectiveness
-Enable value creatrion
Service value System
Copyright © AXELOS Limited 2019
ensure a shared understanding of the vision, current status, and improvement direction.
provide a good understanding of stakeholder needs, transparency, and continual engagement and good relationships with all stakeholders
Design & Transition:
ensure that products and services continually meet stakeholder expectations for quality, costs, and time to market.
ensure that service components are available when and where they are needed, and meet agreed specifications.
Deliver & Support:
ensure that services are delivered and supported according to agreed specifications and stakeholders expectations.
ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.

This provides context for all subsequent decisions and links individual actions to the organization’s vision for the future.
A journey cannot be mapped out if the starting point is not known.
A journey cannot be mapped out if the destination is not clear.
The most effective way to executing the improvement may not be clear design experiment will maybe necessary
The plan for the improvement is acted upon. A traditional waterfall-style approach, or follow an Agile approach
If this step is skipped, it is hard to be sure whether the desired or promised outcomes were actually achieved
Focus on value
Start where you are
Progress iteratively with feedback
Collaborate & promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate
Everything that the organization does needs to map, directly or indirectly, to value for the stakeholders. Focus on the experience of customers and users.
Do not start from scratch and build something new without considering what is already available to be leveraged.
Huge initiatives must be accomplished iteratively.
Using feedback before, throughout, and after each iteration will ensure that actions are focused and appropriate.
Working together across boundaries produces results that have greater buy-in, more relevance to objectives, and increased likelihood of long-term success. Avoid hidden agendas.
Dynamic integration of information, technology, organization, people, practices, partners, and agreements should all be coordinated to provide a defined value. If something fails to provide value eliminate it. Use the minimum number of steps necessary to accomplish value.
Always use outcome-based thinking to produce practical solutions that deliver results. Resources of all types should be used to their best effect. Eliminate anything that is truly wasteful and use technology to achieve whatever it is capable of. Human intervention should only happen where it really contributes value.
To ensure that the progress made will not be lost and to build support and momentum for the next improvements.
© 2020 Capgemini. All rights reserved.
ITIL®4 Foundation
Copyright © AXELOS Limited 2019

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