Targeting scams Report of the accc on scams activity 2014
Scam contacts and trends 2.1 Scam contact levels
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Scam contacts and trends2.1 Scam contact levelsIn 2014 the ACCC received 91 637 scam-related contacts (90 561 complaints and 1076 inquiries). This report is based solely on scam-related contacts to the ACCC and thus provides only part of the picture in terms of the scale of scams activity in Australia. The ACCC is just one of the primary government reporting agencies for scams, with many other authorities also performing an important role in assisting scam victims, including local consumer protection and law enforcement bodies. The Australian Cybercrime Online Reporting Network (ACORN) was also launched in late 2014 and provided a further avenue for the general public to report scams and other fraudulent conduct occurring online. Those targeted by scams may not report at all, particularly where they have not identified or recognised the scam, or where no financial loss has occurred. Further, many scam victims may be too embarrassed to report their experience. Figure 1 provides a comparison of scam-related contacts to the ACCC over the past six years, which shows an early upward trend with a levelling out in contact levels over the last three years. Figure 1: Number of scam-related contacts to the ACCC 2009—2014 
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