Telus cell Phones – Frequently Asked Questions What is included in my monthly plan?
Download 20.93 Kb.
|
- Navigate this page:
- What is US Roam Ready
- How does pooled data work
- What happens if I go over my 1GB usage allowance Will I get charged for overages
- How can I reduce data usage
- How can I monitor my data usage
- How long is my phone contract
- Why is a p-card number required if I already entered an account code on the order form
- A phone I want is not listed on the order form. What can I do
- How long does it take for my new phone to arrive
- What is the monthly billing cycle
- I am travelling outside of Canada and would like to use my phone. What should I do
- What should I do if my phone is malfunctioning or has become damaged
- Can Laurier staff and faculty take advantage of any employee discounts for personal devices
- Who should I contact if I have questions about my monthly cell phone bill or other questions not answered in this FAQ
TELUS Cell Phones – Frequently Asked Questions
US Roam Ready is an “always-on” feature that gives the user the ability to use their phone in the United States (including mainland Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands) without having to add travel packs to their account. Texting: Unlimited incoming and outgoing text messages are included in US Roam Ready at no charge. Calls: Making or receiving a call in the U.S. will trigger a $20 fee. This is a flat fee that includes unlimited minutes (from the U.S. to Canada/U.S. only). Data: Data usage is charged in “buckets.” You pay $30 for 500 MB of data and $30 for each additional bucket of 500 MB. Roam Ready Examples
Pooled data means that every Laurier Telus subscriber’s data limit is “pooled” together to form a much larger data usage limit that the entire subscriber base shares. Laurier’s total pooled data limit is approximately 515GB. Because light and heavy data users help to balance out overall data usage, pooled data is a great way to meet everyone’s needs without paying high usage fees. Generally, using more than 1GB of mobile data per month is considered “high” data usage while using less than 500MB is considered “low” data usage. Please remember that these are Laurier-owned devices intended to be used for Laurier business activity and this should always be taken into consideration when using data.
One of the key benefits of a pooled data plan is that heavy data usage from some subscribers can be offset by those who have used less data. Provided that all Laurier Telus subscribers are being conscientious of their data usage, there is room to accommodate some users who go over their 1GB allotment without incurring any overage charges. Your mobile data is not intended to be a replacement for Wi-Fi so please keep that in mind, especially if you will be using data-intensive applications.
Use Wi-Fi whenever possible and while using data avoid data-intensive activities like steaming videos or conference calling.
ICT asks users to please be mindful of the data they are using and to use Wi-Fi whenever possible, especially during data intensive activities and applications. However, we understand that this is not always possible so we request that tethering is only used when absolutely necessary as it can lead to excessive data usage.
Android/Samsung Devices (should work for all phone from Galaxy S4 through the S7): To view current data usage and set a data limit: From the Apps menu tap Settings tap Data Usage make sure that “Set mobile data limit” is checked Adjust billing period dates and data limit accordingly.
Total data usage can be viewed by tapping Settings Cellular (in iOS 6, tap General Usage Cellular Usage) Scroll down to Cellular Data Usage
https://itunes.apple.com/ca/app/my‐data‐manager‐track‐your/id477865384?mt=8 Blackberry: For information on how to view data usage for Blackberry devices, please view appropriate link. Leap: https://help.blackberry.com/en/blackberry‐leap/current/help/amc1404021057298.html Classic: https://help.blackberry.com/en/blackberry‐classic/current/help/amc1404021057298.html Passport: http://help.blackberry.com/en/blackberry-passport-series/10.3.2/help/amc1404021057298.html Z30: https://help.blackberry.com/en/blackberry‐z30/current/help/amc1404021057298.html Priv: https://help.blackberry.com/en/priv/current/help/data.html
Phone contracts are three years from the date you purchased the phone. Breaking the contract prior to the contract end date may incur cancellation fees.
New phones can be ordered using this form: https://legacy.wlu.ca/forms_detail.php?grp_id=47&frm_id=3293 ICT would like to remind everyone that currently only smartphones that are defective or damaged will be upgraded. In an effort to reduce waste, we discourage staff and faculty from upgrading working mobile devices when not necessary.
A p-card is required to purchase the phone itself. The subsequent phone bills are charged directly to your department using the account code supplied at the time of ordering. $0 phones do not require a p-card.
ICT’s goal is to provide mobile devices that meet the diverse needs of all staff and faculty. However, to provide the most efficient and effective technical support, a limited selection of devices are offered. Sometimes, your role at the University may require specialized devices (such as Sonim phones for more rugged applications). If you have specific phone requirements that are not met by the devices offered on the order form and would like to inquire about your options, please email ICTevergreen@wlu.ca or call extension 4071.
Once the order has been placed, the phone will take 7-14 business days to be delivered to ICT. Delivery times are dependent on vendor availability. Once the device has arrived, a work order will be placed for the setup of the phone and a technician will contact the user to arrange a setup time.
The monthly billing cycle ends on the 14th of every month.
Invoice summaries are emailed to the user approximately 5-7 business days after the billing cycle ends. Invoice summaries are sent from noreply@wlu.ca with the title “Detailed Smartphone Statement”. If you are a Telus subscriber and do not receive a monthly invoice summary, please refer to #18 in this FAQ. Please note: these summaries are for recordkeeping purposes only. Monthly phone bills are charged directly to the department using the account code supplied when the device was ordered.
United States – As of November 29th, 2016 “US Roam Ready” will be available for trips to the United States. For more information on Roam Ready, please see question #2 in this document. Europe – Travel Packs for European travel can be ordered from ShopLaurier under “Communication Zone - Telus Devices and Travel Packs” located on the homepage. Please submit Travel Pack orders at least two business days prior to travelling. Travel outside of Europe or the USA – travel packs for other countries are also available. Please go to http://www.telus.com/en/on/business/mobility/roaming and select the country to which you are travelling for the available options. To add these to your account, contact ICTEvergreen@wlu.ca Cruise ships (including Alaskan cruises): Travel packs are not available for use on cruise ships. Pay-per-use rates are in effect: $7/min calls, $15/mb data, and $0.60 outgoing texts.
Log a ticket online using the ICT Service Desk Customer Portal (https://itservicedesk.wlu.ca/wluvsm/?LITE), by calling the Service Desk at 4357, or by contacting the Evergreen Program Assistant at ICTevergreen@wlu.ca or extension 4071. When logging a ticket please make sure to include your device’s phone number. Please note: physical damage caused by the user is not covered under your phone’s limited warranty.
Absolutely! Please go to https://portal.wyrkflow.com/CommunicationZone/ and enter ‘WLU’ as the access code. Please note: The plan is between Telus and the accountholder. ICT does not provide technical support for personal devices nor does the University take any responsibility for the contract that takes place.
Contact ICT’s Evergreen Program Assistant at ICTevergreen@wlu.ca or call extension 4071. Directory: documents documents -> Concept stage documents -> Concept stage documents -> The great global switch-off documents -> Nonprofit grant application documents -> The Truth about the Rwandan Genocide documents -> Annual InStructional unit plan documents -> Chaos equipment included Download 20.93 Kb. Share with your friends:
|