Timothy e white 12828 Cheverly Drive Mobile: (980) 254-6310



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Timothy E White

12828 Cheverly Drive Mobile: (980) 254-6310

Huntersville, North Carolina 28078

tim.white614@gmail.com http://www.linkedin.com/in/twhite614




SUMMARY
I am a highly experienced operations and logistics professional with comprehensive skills in testing, training, analytics and implementation—with a proven ability to achieve results, including implementing improvements that resulted in a first-year savings of $125,000. My work ethic grew from being raised in a family-owned business which gave me ground-floor experience in all levels of business development. I have twelve years experience within the hospitality industry—six of which were in management.


  • Operations Background

  • Customer Service

  • Trainer / Instructor

  • Public Speaking

  • Rate/Contract Negotiations

  • SAP FI/CO

  • SAP R/3 RTP

  • SAP R/3 OTC

  • ISO 9000-2012

  • Microsoft Office Applications

  • Mentoring

  • Leadership Skills



PROFESSIONAL EXPERIENCE
GLOBE EXPRESS SERVICES, Charlotte, North Carolina 2014 – present

Operations Administrator Supervisor, 2016 – present

Responsible for all administrative duties for the operations team when working for all payables and receivables. Responsible for managing all claim filing and reporting marine insurance to the vendor. Responsible for creating and managing transportation bids. Responsible for reducing unnecessary cost, problem resolving and maintain good customer relations. Responsible for training staff on the Global Operating System and doing quarterly audits on payables and receivables billing.



  • Owner of the Demurrage / Per Diem / and rail storage monthly report and communicate with the Operations Representatives to submit billing.

  • Review accounting daily payable hot list to request the priorities to be paid.

  • Approve and post all vendor invoices used by the Operations department.

  • Update SOP’s with latest contacts, requirements, and special notes as needed.

  • Provided analytic reports and statistics to senior management.

  • Created and managed Transportation bid process for regional trucking companies throughout the US to support GES’s book of business.


GLOBE EXPRESS SERVICES, Charlotte, North Carolina 2014 – 2016

Operations Supervisor, 2014 – 2016

Responsible for overseeing the import department by supervising the staff and being a point of contact for the other departments. Responsible for interviewing, hiring, and training employees; planning, assigning, and directing daily work. Responsible for appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.



  • Ensured the company’s SOPs and processes are understood and performed by all staff

  • Updated customer SOP’s with any new requirements

  • Ensured a high level of customer service and support

  • Developed business relationships with other departments, overseas offices and agents

  • Analyzed customers’ SOP requirements and provided regular reports

  • Identified deficiencies in current processes; proposed improvements

  • Monitored staff workflow to ensure smooth logistics process

GLOBE EXPRESS SERVICES, Charlotte, North Carolina 2010 – 2014

Operations Representative, 2010 – 2014

Worked with customers and all parties within the supply chain to ensure on-time deliveries. Provided accurate real-time information on the status of shipments; updated the system to reflect that data.



  • Worked with origin locations to get and give correct information for booking shipments to the US (e.g. rates, customer approvals, origin and destination locations, and correct steamship lines)

  • Provided point of contact to the customer to solve issues by working with other departments, or with outside service providers such as steamship lines, co-loaders, and brokers

  • Ensured that all laws, policies, and procedures were followed prior to shipping and prior to release of cargo to the customer

  • Ensured that payment was issued to the steamship lines or other service providers; ensured that all documents required by custom brokers were made available

  • Dispatched truckers to pick up and deliver cargo; validated rates and passed on to accounting

  • Tracked and traced containers to verify that they were picked up and returned within allotted time

  • Invoiced customer for ocean freight charges and miscellaneous charges.


MAERSK STEAMSHIP LINE, Charlotte, North Carolina 2006 – 2009

Operations Specialist, 2008 – 2009

Served as a liaison for Maersk Line’s rail operations with the BNSF, Kansas City Southern, and the Union Pacific railroads. Monitored rail moves for key clients, troubleshot issues, monitored for compliance with regulations regarding hazardous and restricted materials



  • Researched lanes to improve volume levels with the railroads; discovered a lane used by truck due to costs; negotiated a 15% decrease in railroad rates; first-year cost savings: $125,000

  • Assisted in improving the response time for SAP work flow requests; updated the global standard operating procedure and suggested updated training modals; responsible for an estimated 50% improvement in paying vendors on time


MAERSK STEAMSHIP LINE, Charlotte, North Carolina 2006 – 2009

SAP Implementation Super User, 2007 – 2009

Worked on the project that converted Maersk Domestic ERP Systems from Legacy Mainframe to SAP. I was an intermediary between end users and the support teams. This included development, configuration, testing, and end user training and support.



  • Assisted in the development and testing of SAP for Maersk Domestic by identifying end users’ requirements and conveying that information to the developers

  • Designed a solution to integrate SAP financial software with the legacy operating system

  • Completed over 100 hours of coursework and instructor-led certification training for SAP

  • Conducted training programs and mentored team members in the use of SAP R/3 OTC and RTP applications

  • Wrote training manuals, work instructions, and documentation in an ISO 9001-2000 format

MAERSK DOMESTIC, Charlotte, North Carolina 2006 – 2009

Operations Representative, 2006 – 2008

Sold, booked, and tracked containers for customer shipments within the United States and Canada, including hazardous material and high-value commodities



  • Improved customer satisfaction by reducing the amount of time intermodal containers were delayed in Chicago; improved vendor relations, established rates and service levels; reduced rail storage costs

  • Wrote training manuals, work instructions, and documentation in an ISO 9001-2000 format


POMEROY IT SOLUTIONS, Charlotte, North Carolina 2003 / 2005

IT Consultant
COMPASS GROUP NAD, Charlotte, North Carolina 2003 – 2005

Computer Operator II
ELECTRONIC DATA SYSTEMS, Charlotte, North Carolina 1996 – 2002

Midrange & Mainframe Computer Operator, 1999 – 2002
ELECTRONIC DATA SYSTEMS, Edina, Minnesota

Help Desk Operator, 1997 – 1999

Data Entry Clerk, 1996 – 1997

EDUCATION
Bachelor of Science, Information Technology, University of Phoenix, Online Campus
Associate of Occupational Science, Culinary Arts, Johnson & Wales University, Charleston, SC

VOLUNTEER EXPERIENCE
TOASTMASTERS INTERNATIONAL, Charlotte, North Carolina 2009 – present

A 501(c) not-for-profit educational organization



  • District 37 - Area 23 Director 2011 – 2012

  • District 37 - Area 15 Director 2014 – 2015

  • Distinguished Toastmaster (DTM) 2012 & 2015


SOCIETY FOR CREATIVE ANACHRONISM (SCA), Charlotte, North Carolina

A 501(c) not-for-profit educational organization



  • Director for Regional Publications, SCA, Inc. 2007 – 2010

  • Senior Publisher and Editor, Mid-Atlantic Region 2006 – 2007

  • Assistant Senior Publisher and Editor, Mid-Atlantic Region 2002 – 2009


Carolina Winds Orchestra, Rock Hill, South Carolina

A 501(c) not-for-profit educational organization



  • Personnel Manager 2015 – present

  • Member at Large, Board of Directors 2015 – present




| Timothy E White


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