Summary -
Solid experience in web analytics and search engine optimization
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Certified Inbound Marketing Professional proficient in closed-loop analysis, lead generation, lead nurturing, and lead conversion
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Experienced in planning, developing, and evaluating multichannel marketing programs
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Adept at presentation, collateral, email, landing page, and website development
Experience
IBM Global Services – Richmond, VA December 2011 – Present
Digital Marketing Analyst/Web Analyst (Contractor)
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Responsible for internal IBM client communication, implementation support, data analysis, and recommendations
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Create client presentations and Scorecards, add insight based on multiple data sources, and field strategic and technical questions
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Follow Agile philosophy and Scrum software development methodology
ICF Ironworks Consulting – Richmond, VA May 2011 – November 2011
Internet Marketing Analyst
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Monitored, tracked and reported on electronic marketing activity and results including pap-per-click advertising and email campaigns
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Maintained and troubleshot marketing technology including web analytics, content management, and email marketing systems
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Ensured electronic marketing aligns with marketing goals and initiatives
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Contributed to the development of overall marketing strategy and electronic strategy
Allianz Global Assistance – Richmond, VA January 2006 – April 2011
Sr. Communications Technology Specialist
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Documented, implemented, and configured Google Analytics on B2B and B2C websites
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Worked with agencies to test SEO/SEM campaigns, including keyword research and analysis of the results
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Analyzed data from web analytics tools to create customized reports and advanced segmentation; identified action items to improve key website and campaign performance goals
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Provided technical consulting and training events to internal staff regarding analytics tools and tactics
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Worked with agencies and in-house developers to implement a complete redesign of the primary e-commerce and corporate websites
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Researched and implemented a marketing automation system to link triggered marketing campaigns with Salesforce.com
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Designed, sent, and tracked B2B email and direct mail campaigns with an annual volume of 300,000 messages
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Designed internal and external PowerPoint presentations to improve engagement, while maintaining brand standards
Xperts, Inc. – Richmond, VA February 2005 – May 2005
Marketing Manager
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Developed and scheduled cross-promotional marketing campaigns including email, website, and direct mail
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Planned monthly tradeshow exhibit, promotional materials, and pre and post-show mail campaigns
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Managed product website and added campaign landing pages
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Managed one marketing employee
PrecisionIR Group – Richmond, VA July 2002 – February 2005
Marketing Specialist
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Assisted in design, layout, and production of 45 annual B2C print campaigns to 3.6 million customers and 4 annual B2C email campaigns to 1 million customers
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Designed and produced 80 B2B email campaigns to clients and prospects with an annual volume of 100,000 emails
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Wrote and produced hardcopy and electronic marketing materials to support client marketing and sales initiatives
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Tracked, analyzed and monthly reported internal and external marketing results to measure ROI, quality, and effectiveness
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Organized annual industry tradeshow program including booth designs and promotions
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Led 10 person cross-functional team through two website redesigns, resulting in a 25% increase in annual client usage
Education
Clarkson University – Potsdam, New York May 2001
Master of Business Administration (MBA), Concentration: Marketing
Clarkson University – Potsdam, New York May 2000
Bachelor of Science (BS), Marketing & Management Information Systems
Certifications & Awards
Google, Inc. June 2011
Google Analytics Individual Qualification (IQ)
Inbound Marketing University July 2009
Certified Inbound Marketing Professional
Toastmasters International June 2007
Advanced Toastmaster Silver
Professional Memberships
Analysis Exchange 2009 – Present
Web Analytics Student – Clients: PBS, charity:water
Web Analytics Mentor – Clients: The Henry Ford
Digital Analytics Association 2012 – Present
Toastmasters International 1997 – Present
Area Governor (2005-2006), Club President (2008-2009)
Beta Gamma Sigma June 2001 – Present
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Marketing Technologist
Data & Analytics
Marketing Applications Advertising Networks
Social & Mobile Platforms
Content Marketing
Web Mechanics
Software Programming
IT Operations
Specialties
Web Analytics
Digital Analytics
SEO/SEM
Inbound Marketing
Marketing Automation
Content Management
Email Marketing
Social Media
Web Development
Graphic Design
Presentation Design
Public Speaking
Tools
Google AdWords
Google Analytics
Unica NetInsight
XiTi Analyzer II
Ektron CMS
SDL Tridion CMS
Microsoft SharePoint
Salesforce.com
Silverpop Engage B2B
ExactTarget
Adobe Creative Suite 5
QuarkXPress
Microsoft Office 2010
Languages
HTML/CSS
JavaScript
ASP/PHP/Perl
SQL
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