Policy All written correspondence should reflect the attitude of excellence that ABC Computer Co wishes to convey to all its customers. The Company wishes all staff to adopt plain English principles, use correct spelling, grammar and punctuation in all documents and refer to the Company’s Style Guidelines with regard to format.
Ensure that all written correspondence reflects the 5C’s of business etiquette:
Clear - the message is understandable to the reader. The ideas are presented logically and the language is appropriate
Concise - use short paragraphs, get quickly to the point and convey a positive attitude
Thank you for interest in upgrading your computer. I have completed the research for your upgrade and have attached an outline.
I would like you to read through this information and I will call you in a week to arrange an appointment to discuss the outline. Once we have agreed on the outline I will put a formal proposal together.