ORDERING INFORMATION:
Customers should direct orders for PURCHASE of library materials, to:
Name: Pam Fogal
Title: Customer Service Representative
Street Address or P.O. Box: 151 Good Counsel Drive, PO Box 1450
City, State, Zip: Mankato, MN 56002-0669
Phone Number: (800) 421-7731
Toll Free Number: : (800) 421-7731
Ordering Fax Number: (877) 245-4902
Internet Address: www.stonearchbooks.com
Federal ID Number: 20-3616138
Remit Address: NW7559, PO Box 1450
City, State, Zip: Minneapolis, MN 55485-7559
QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:
Primary contact person responsible for answering contract related questions and administering contract issues is:
Name: Erin M. Scandrett
Title: Bids & Contracts Administrator
Street Address: 151 Good Counsel Drive, Mankato, MN 56001
E-mail Address: e.scandrett@coughlanpublishing.com
Phone Number(s): (507) 385-8486 or (800) 421-7731
Cell Number (for State Purchasing use only): N/A
Toll Free Number: (800) 421-7731
Fax Number: (877) 245-4902
After hours Emergency Number: N/A
PRIMARY BUSINESS:
Publisher/Producer
QUANTITY DISCOUNTS:
List additional discounts applicable to any single delivery to one destination for any combination of awarded contract commodities totaling the following quantities:
$ 10,000 -$ 20,000 N/A
$ 21,000 -$ 50,000 N/A
$ 51,000 -$100,000 N/A
$ 101,000 - + N/A
Detail any other circumstances that can affect discounts:
Larger discounts are available on qualifying opening day collection orders.
SERVICE CHARGES:
Attached or unattached library processing is $12.00 per order or FREE on orders
over $350.
RETURN POLICY:
Your satisfaction is our most important priority. If for any reason you are not completely satisfied with your order, simply call our customer service department toll-free. We will be happy to replace items, credit your account, or issue a full refund. No questions asked.
REFUND POLICY:
Your satisfaction is our most important priority. If for any reason you are not completely satisfied with your order, simply call our customer service department toll-free. We will
be happy to replace items, credit your account, or issue a full refund. No questions asked.
ORDERING INSTRUCTIONS
COMPANY: Tandem Library Group (A)
Federal Identification Number: 20-4917076
ORDERING INFORMATION:
Customers should direct orders for PURCHASE of library materials to:
Name: Amy Cox
Title: Senior Manager, Sales Operations
Street Address: 7900 Xerxes Ave S Suite 600 Minneapolis, MN 55431
E-mail Address: bookbids@tandemlibrarygroup.com
Phone Number(s): 952-656-2951/ 800-328-2923
Cell Number (for State Purchasing use only): 612-220-4478
Toll Free Number: 800-328-2923
Fax Number: 952-656-2993
After hours Emergency Number: 612-220-4478
QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:
Primary contact person responsible for answering contract related questions and administering contract issues is:
Name: Kay Twite
Title: Order Entry Manger
Street Address or P.O. Box: 139 South Kingston
City, State, Zip: Caledonia, MN 55921
Phone Number: 800-255-3502 ext. 1524
Toll Free Number: 800-255-3502 ext. 1524
Ordering Fax Number: 800-628-2410
Internet Address: www.tandemlibrarybooks.com email: orders@tandemlibrarygroup.com
Federal ID Number: 20-4917076 (Savia LLC dba Tandem Library Group)
Remit Address: MI 06 Box 9201
City, State, Zip: Minneapolis, MN 55480
PRIMARY BUSINESS:
Vendor/Jobber
QUANTITY DISCOUNTS:
List additional discounts applicable to any single delivery to one destination for any combination of awarded contract commodities totaling the following quantities:
$ 10,000 -$ 20,000 N/A
$ 21,000 -$ 50,000 N/A
$ 51,000 -$100,000 N/A
$ 101,000 - + N/A
Detail any other circumstances that can affect discounts:
Customers are encouraged to contact their local Tandem Library Books representative or the corporate office for details on ordering specials that may be periodically offered. All discounts are taken from Tandem Library Group List prices. As of the date of submission, Tandem Library Group list prices may be found online (www.tandemlibrarybooks.com) on the Book Detail page of each title. It is the prices with the strike through. All other online prices and all print prices reflect price after discount has been applied.
SERVICE CHARGES:
Tandem Library Group does charge for cataloging and processing products and their attachment. Such products are produced to the specific requests of the customer. Charges for our most popular items are as follows:
Attached Automation Kit: Barcode, spine label, MARC record. Also includes optional mylar jacket and reading program label upon request.
$0.59 per book
Attached Premium Automation Kit: Automation Kit plus checkout pocket and card
$0.87 per book
Premium Automation Kit with Shelf list Card: Premium Automation kit plus shelf list card
$0.99 per book
Premium Non-Automation Kit Catalog card set, checkout pocket and card, and spine label. Also included optional mylar jacket and reading
program label upon request
$1.01 per book
Additional products and charges are available on request by calling 800-255-3502.
Tandem has no additional service charges. This includes a no charge activation of our exclusive binding guarantee. Only Tandem Library Group guarantees all hardcover bindings purchased from Tandem against defective workmanship for an unlimited period of time. For details, see our guarantee policy on www.tandemlibrarybooks.com.
RETURN POLICY:
Tandem Library Group will issue full credit or replacements on items damaged in shipment or items incorrectly shipped or processed due to Tandem Library Group error. Customers may return unprocessed books for a full refund within 30 days of invoice date.
REFUND POLICY:
Tandem Library Group will issue full credit or replacements on items damaged in shipment or items incorrectly shipped or processed due to memos in such instances as: incorrect book or improperly processed book shipped due to Tandem Library error, short in shipment, and incorrect discount/price applied. Refunds will be issued upon request and with management approval if payment is made above final invoice due amount.
ORDERING INSTRUCTIONS
COMPANY: The Book Farm (A)
Federal Identification Number: 31-1711678
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