Banana Island Website May 24th, 2014
Site Features - Phase Two
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- Navigate this page:
- 1.1.3.1.1.Check-in
- 1.1.3.2.Survey Feedback
- 1.1.3.3.Trip Reservation - Helicopter / Boat
1.1.3.Site Features - Phase Two1.1.3.1.Online ReservationIn order to better serve the customer the solution will go through the customer’s end to end reservation experience, starting from the choosing the service they need to reserve until the checkout and filling out the comment cards. The below diagram depicts the full business scenario for the customer 
Figure 4: Customer Business Scenario Customers may choose as an optional initial step to reserve their service online through the online reservation portal before actually arriving to Banana Island, available services provided by Ananatara for reservation: Trip Reservation SPA & Fitness Center Reservation Activities Reservation 1.1.3.1.1.Check-inAs soon as the customer arrives to Banana Island; the customer service representative will determine whether he has reserved prior to coming (through the online portal). If so, the customer service representative will guide him directly to the reserved service according to the reservation details provided from the online reservation. 1.1.3.2.Survey & Feedback1.1.3.2.1.Customer SurveyWhen the customer completes his service, the customer service representative will request that the customer fills in the customer survey; this can be done through the online reservation system. 1.1.3.2.2.Customer Feedback & ComplaintThe customer may request to complaint or suggest, this can be done through the online reservation system. The complaint is routed to the manager who in turn adds a resolution which goes through an approval cycle. Accordingly the complaint is forwarded back to the customer who can then either enter his satisfaction for the resolution or reopen the complaint and accordingly it goes back to the manager. Note: The customer may add more comments to the complaint at any time before the complaint is closed. 1.1.3.3.Trip Reservation - Helicopter / BoatAs part of the reservation system a trip reservation will be provided enabling customers to charter a yacht or a helicopter to and from the Banana Island. 
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