Beginning a Life in Australia Welcome to Australia dss1690. 12. 15 Edition date



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Apply for a tax file number


Australian workers pay tax to the government on their income. To receive an income in Australia, you need a tax file number (TFN).

A TFN is a unique number issued to individuals and businesses to help the government administer taxation and other government programs. The money collected from taxes is used to fund government programs and services such as roads, schools and hospitals.

Income includes wages or salary from a job, payments from the government, and money earned from investments including interest on savings accounts.

How to apply for a tax file number


If you are migrating to Australia or have a temporary resident visa that allows you to work in Australia, you can apply for a TFN by going to the Australian Taxation Office (ATO) website, by phoning the ATO or by visiting some ATO Service Centres. The fastest way to get a TFN is online at www.ato.gov.au/tfn - you will need your passport and an Australian address.

If you do not speak English well, contact the translating and interpreting service (TIS National) on 131 450.



Australian Taxation Office

Contact details

Telephone

132 861

Visit an office

www.ato.gov.au/visitus

Information in languages other than English

www.ato.gov.au/General/Other-languages

ATO Website

www.ato.gov.au

See Chapter 11, Money for more information.



Enrol with Medicare


Medicare is Australia’s national health care system, which provides free or subsidised health care services to Australians and permanent residents. Some temporary migrants may also be eligible for Medicare services.

If you are eligible for Medicare you have immediate access to health care services and programs. These include free public hospital care, help with the cost of out-of-hospital care, and subsidised medicines.

For information on Medicare Services, go to www.humanservices.gov.au/medicare or visit your local Medicare Service Centre.

How to enrol with Medicare


To enrol with Medicare, go to a Medicare Service Centre with your passport and other travel documents. If you meet all requirements, you will be given a temporary Medicare card number. You will receive your Medicare card in the post approximately three weeks later. You must let Medicare know if you change your home or postal address.

Emergency medical treatment is available 24 hours a day at Emergency departments of public hospitals.



Medicare

Contact details

Medicare Website

www.humanservices.gov.au/medicare

Information for migrants, refugees and visitors

www.humanservices.gov.au/multicultural

Information in languages other than English

www.humanservices.gov.au/yourlanguage

Telephone

132 011

Visit a service centre

www.humanservices.gov.au/findus


There are many private health insurance funds that offer insurance for services not covered by Medicare, for example, most dental care, most optical care and ambulance transport in most states and territories.

See Chapter 9, Health and Wellbeing for more information.

Contact Centrelink


The Department of Human Services provides social security payments and services through Centrelink. Centrelink helps newly-arrived permanent residents look for work, find courses or training and with the process for overseas skills recognition. Contact Centrelink to find out if you are eligible for a social security payment. Depending on your visa, there may be a waiting period before you can receive payments.

If you are eligible, payments may be made from the day you contact Centrelink. To be paid from the day you arrive in Australia, you or someone on your behalf—for example, your Humanitarian Settlement Services (HSS) provider or proposer—must contact Centrelink on the day you arrive and lodge a claim within 14 days.



Humanitarian entrants may be eligible for a Crisis Payment in addition to other social security payments. If you arrive under the Humanitarian Program you must:

  • claim within seven days of arriving in Australia, or

  • contact Centrelink with the intent to claim within seven days of arrival and lodge a claim within 14 days of that contact.

If you have children, you may be eligible for Government-funded payments for the cost of raising children (see www.humanservices.gov.au/ftb) or for child care fees (see www.humanservices.gov.au/childcare).

Centrelink

Contact details

Centrelink website

www.humanservices.gov.au/centrelink

Information for migrants, refugees and visitors

www.humanservices.gov.au/multicultural

Information in other languages

www.humanservices.gov.au/yourlanguage

Phone self service

136 240

Job seekers

132 850

People with disability and carers

132 717

Older Australians

132 300

Students and trainees

132 490

Online account support

132 307

Complaints and feedback

1800 132 468

Australian apprenticeships

133 633

Families

136 150

For information in other languages

131 202

Visit a service centre

http://humanservices.gov.au/findus

For other Centrelink phone numbers

www.humanservices.gov.au

See Chapter 5, Employment and Chapter 10, Your Family




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