Beginning a Life in Australia Welcome to Australia dss1690. 12. 15 Edition date
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- Complaints about aged or health care services
- Following a death
Aged care services in AustraliaAs you get older, you have choices about who takes care of you, and whether you want to stay in your own home or move into an aged care home. Aged care services are designed to help you live independently, and give you options about your care. The Australian Government subsidises a range of aged care services in Australia. If your personal circumstances allow, it is expected you will contribute towards the cost of your care. The My Aged Care website at www.myagedcare.gov.au has information about your options, and how to access aged care services. It will help you understand the aged care system, and how to access support and services. Translated information is available on the website. You can also contact My Aged Care on 1800 200 422 or via TIS National to discuss your aged care needs. Two options for aged care services are:
My Aged Care can discuss your needs and arrange an assessment to talk in more detail about your situation and see if you are eligible to receive government-subsidised aged care services – for further information go to www.myagedcare.gov.au/eligibility-and-assessment or phone 1800 200 422. Complaints about aged or health care servicesAnyone who wishes to make a complaint about Aged Care homes, home care packages or Commonwealth Home Support Program services has the right to contact the Aged Care Complaints Commissioner. This is a free service. You can contact the Aged Care Commissioner:
Aged Care Complaints Commissioner GPO Box 9848 (Your capital city and state/territory) You can contact My Aged Care on 1800 200 422 or through the MyAgedCare website at www.myagedcare.gov.au/ if you have any concerns about your My Aged Care experience. If you are concerned about health care provided to you or another person, you can make a complaint to the independent health complaints commission in your state or territory.
Following a deathWhen someone dies in Australia, a doctor must sign a certificate that confirms the death. No funeral arrangements can be made until this certificate has been issued. Funerals in Australia can be expensive and can cost between $4,000 to $15,000. Sometimes insurance policies may help pay funeral and other expenses following a death. Sometimes the person who died may have made their own arrangements to pay for their funeral, or have expressed their preferences in their Will. A Will is a written legal document that states how the deceased person’s belongings are to be distributed after their death, who will take care of their children, and other instructions such as gifts to charities and organ donation. To be legal, a Will must be witnessed by two people who do not benefit from the Will. The Will also generally appoints an Executor. The Executor of the Will is responsible for distributing the person's assets to the people named in the Will, managing tax affairs for the deceased person’s estate and ensuring the instructions in the Will are carried out. Each State and Territory has a Public Trustee who can act as an Executor (generally for a fee). If the person has not left a Will, the estate is shared under a formula set by law. If there are no close relatives the estate could be paid to a state or territory government. There is help available to deal with grief and the loss of a loved one. For more information:
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