Beginning a Life in Australia Welcome to Australia dss1690. 12. 15 Edition date
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Getting financial adviceThe Financial Information Service (FIS) provides information about financial issues. FIS is a free and independent service available over the telephone, in person or through financial education seminars. To find out more about the services offered call 132 300 or visit the FIS website at www.humanservices.gov.au/fis To attend a seminar, phone 136 357. Help with money problemsIn Australia, it is acceptable and normal to seek help if you are having money problems. Financial counsellors provide information to people in financial difficulty. They will make an assessment of the situation of the individual or family and then identify the advantages and disadvantages of different options. Phone 1800 007 007 or go to www.moneysmart.gov.au/managing-your-money/managing-debts/financial-counselling Consumer protectionWhen you buy goods or services in Australia, including those bought online, you have rights under the Australian Consumer Law. For example, you have the right to receive accurate and truthful information about the products and services you buy. If something goes wrong with a product you’ve bought because it is faulty, you have rights to a repair, replacement or refund. You have the right to expect that a product is safe for use. There are rules that traders must follow over the phone or if they come to your house, such as leaving if you ask them to. If you have a problem with a purchase, contact the consumer protection agency in your state or territory for information about your rights and options. They can help you with problems relating to renting and accommodation, buying or selling a home, building and renovating, buying a car, shopping, warranties, lay-bys, refunds, credit and trading. They may be able to conduct a conciliation (negotiation) between you and the seller to resolve a problem. The Australian Competition and Consumer Commission (ACCC) protects Australians against unfair business practices in pricing, anti-competitive and unfair market practices, and product safety. For more information:
Ombudsman offices are independent authorities that investigate complaints about government organisations and private companies in some industries. They can take action to stop unlawful, unjust or discriminatory treatment, or intervene to try to get a fairer outcome for you. Phone 1300 362 072 or for links to state, territory and industry ombudsman offices go to www.ombudsman.gov.au The Australian Communications and Media Authority (ACMA) investigates complaints about inappropriate content on broadcasting services such as the television and radio. Complaints should be made to the owner or provider of the service first. If the complaint is not resolved, go to www.acma.gov.au ACMA also investigates complaints about email SPAM and telemarketing calls, and maintains the “Do Not Call” register. The Office of the Children’s eSafety Commissioner at www.esafety.gov.au provides information and resources to Australians about staying safe online. They also investigate complaints about cyberbullying and offensive and illegal online content. If your child is being cyberbullied on the internet, or if you have come across online content you think is offensive or illegal, you can make a complaint at www.esafety.gov.au/complaints-and-reporting Directory: sites -> default -> files -> documents documents -> North Mankato Taylor Library documents -> In the Red and Brown Water documents -> - documents -> Cbp and Trade Automated Interface Requirements Appendix: pga december 22, 2015 documents -> Ace abi catair customs and Trade Automated Interface Requirements documents -> Ace abi catair customs and Trade Automated Interface Requirements documents -> Mobile audio/video recording systems documents -> The south australian government gazette documents -> All public acts appearing in this gazette are to be considered official, and obeyed as such documents -> Union interparlementaire inter-parliamentary union Download 1.07 Mb. Share with your friends:
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