Beginning a Life in Australia Welcome to Australia dss1690. 12. 15 Edition date


Crisis Payment for refugees and humanitarian entrants



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Crisis Payment for refugees and humanitarian entrants


The Crisis Payment is a one-off payment for people who have experienced extreme circumstances. You must claim within seven days of arriving in Australia or contact Centrelink with an ‘Intent to Claim within seven days of arrival and lodge a claim within 14 days of that contact.

For more information go to the Crisis Payment fact sheet at www.humanservices.gov.au/ crisispayment

Other Centrelink services


Centrelink offers many services, including:

Centrelink service

Telephone

Help available

Self Service

136 240

See Chapter 1, Self Service

Online Services Support

132 307

Get help with Centrelink's online services

Centrelink International Services

131 673

Enquiries about moving or travelling outside Australia, claiming payments while outside Australia, or receiving payments from overseas

Financial Information Service (FIS) booking service

132 300

Book a Financial Information Service seminar

Complaints and feedback

1800 132 468

To provide compliments, complaints and suggestions

Concessions for low income earners


Depending on income, employment, age or Centrelink payment type, people with a low income can be entitled to concessions from federal, state/territory and local governments as well as private businesses. The concessions may cover health, household expenses, education and transport. For more information go to www.humanservices.gov.au and search for “low income”.

Change of circumstances


If there are changes to your family, work or lifestyle situation you must inform Centrelink as soon as possible to ensure you receive the correct payment. If you are paid more than you are eligible for, you may have to pay back some or all of your payment.

Some changes you need to tell Centrelink about are:

  • personal and contact details

  • bank details

  • relationship status

  • care arrangements for anyone in your care, including your children

  • work status

  • leaving the country, temporarily or permanently

  • getting a lump sum payment

  • income or assets increase or decrease, including your partner's income and assets

  • starting or finishing studying.

Definition of a partner


It is important to tell Centrelink whether you are a single person or you have a partner. This is sometimes called being a ‘member of a couple’. Most payments will take into account the combined income and assets of both members of a couple. Some payments have different rates, depending on whether you are single or have a partner. Some payments are only available to people who do not have a partner.

Reviews and appeals


If you are not happy with a decision, contact Centrelink to have it reviewed at www.humanservices.gov.au/customer/reviews-and-appeals There are processes for dealing with reviews and appeals.

Privacy of your information


Your personal information can only be released by Centrelink if it is permitted by law, or if you have given permission.

Young people


If you have children older than 16 years, they may be eligible for payments such as Youth Allowance or Family Tax Benefit. See also Services for Young People.

Assurance of Support


An Assurance of Support (see www.border.gov.au/about/corporate/information/fact-sheets/34aos) is a legally binding agreement between an Australian resident or organisation (the ‘assurer’) and the Australian Government. The assurer agrees to provide support to the migrant (the ‘assuree’) in Australia so that the assuree does not need to rely on government payments.

An Assurance of Support can last for two or 10 years, depending on the type of visa granted. If you or your dependants claim certain welfare payments while covered by an Assurance of Support agreement, the assurer must repay the full amount to the Government.





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