Centrelink annual report 1999 – 2000 Contact officer
Recognition of Excellence
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- Australia Day Honours List
- Queens Birthday 2000 Honours List—Public Service Medals
- Workplace Diversity Awards
- Australian Teleservice Association Awards
- Adult Multicultural Education Service Awards
- Commonwealth Executives’ Forum Innovations Award
- ISO 9002 Standard Certification
- International Assistance
- Centrelink Major Conferences
- International Caring Conference
- International Executive Conference—Focus on Social Security
- Six Countries Conference on Benefit Fraud in New Zealand
- Six Countries Conference on Internet Applications
- Joint International Federation of Social Workers and Australian Association of Social Workers Conference
Recognition of ExcellenceCustomer Charter AwardsCentrelink has won the silver award for ‘Excellence in integrating Service Charter-driven customer service outcomes with core business practices.’ This was one of nine awards in three categories to Commonwealth agencies that competed in the inaugural Service Charters—Awards for Excellence in Customer Service scheme (see also Appendix xi, Customer Charter Status and Customer Feedback Handling Report, page 227). The awards were established as an incentive for agencies to improve the quality and efficiency of service delivery. The scheme was open to Commonwealth agencies with a service charter in place. The objective of the scheme was to recognise and encourage agencies and their staff to provide a high standard of service to the public and encourage agencies to set even higher levels of performance. Australia Day Honours ListFrank Astone, Area WA, was awarded a Public Service Medal in the Australia Day Honours List for support provided to sight impaired staff to use computer based systems and adaptive software. Centrelink Australia Day 2000 AwardsCentrelink recognised a wide range of staff from across the network for their exceptional efforts throughout 1999 with Australia Day awards. Queens Birthday 2000 Honours List—Public Service MedalsTwo of the 15 Public Service Medals in the Queen’s Birthday 2000 Honours List went to Centrelink staff for their outstanding service:
In addition, Julie McLane, Cluster Training Coordinator, Dubbo NSW, received the Australian Fire Service Medal for dedicated service as a volunteer in the NSW Fire Services. Workplace Diversity AwardsThe Public Service and Merit Protection Commission and the Institute of Public Administration co-sponsored the 1999 Workplace Diversity Awards in March 2000. Centrelink won the regional award for two of its initiatives:
(See also Chapter 6, Our People, page 74.) Australian Teleservice Association AwardsIn June 2000, Lisa Thomas of Centrelink Call Adelaide won an Australian Teleservice Association Award for Call Centre Champion. Lisa was recognised for her contribution to improving Call Centre services through training. WA Community Service Industry AwardsBunbury Customer Service Centre received a finalist award at the WA Community Service Industry Awards in November 1999, recognizing Centrelink’s Caterpillar Cottage, a staff child care centre. Adult Multicultural Education Service AwardsThay Horn, Multicultural Service Officer, Dandenong Customer Service Centre, Victoria, received a Commendation in the Humanitarian section of the Adult Multicultural Education Service Awards, for services to the Cambodian community. Commonwealth Executives’ Forum Innovations AwardIn the Commonwealth Executives’ Forum Innovations Awards, the Ballarat Marketing Team and Area North Victoria received awards regarding Disability Awareness Training for customer service officers. Centrelink National AwardsThe first Centrelink National Awards, presented in September 1999, attracted 45 high quality nominees. The overall winner was the Employment Needs Assessment Trial, a joint Centrelink and FaCS initiative which also won the Customer Service category award. Other category winners were:
(See also Chapter 6, Our People, page 81.) ISO 9002 Standard CertificationRecognition in the form of certification to the ISO 9002 standard has been achieved for the national IT Support Help Desk and for the printing services administered by Output Management. This standard requires excellence in the provision of customer service and a focus on continuous improvement. International AssistanceChina VisitDuring November 1999, Brian Pacey, National Manager Detection and Review Team conducted workshops at a training program on Social Security and Social Welfare Management in the People’s Republic of China. The theme was ‘The Implications of Private Sector and Mixed Models for the Finance and Delivery of Social Security’. Centrelink was represented at two workshops on ‘Risk management and compliance in cash based social security programs’and ‘Retirement and labour market cash benefits service delivery’. Our Centrelink representative, and other selected workshop participants, also met with the Executive of the Chinese Ministry of Labour and Social Security. The Chinese officials were keen for future cooperation with Centrelink on a broader range of issues. Bulgaria ConsultancyMembers of the Audit, Centrelink Call and Detection and Review Teams undertook an eight month consultancy in Bulgaria with IDP Education. They formed part of a team of eight business consultants drawn from both Centrelink and FaCS to work on a World Bank project. The project involved redesigning business practices and developing application software for the Bulgarian National Social Security Institute. Centrelink Major ConferencesGenerating Service Delivery Opportunities and Outcomes for Aboriginal Communities ConferenceThe Business Manager of Centrelink’s Indigenous Community Segment Team presented a paper entitled Centrelink’s Commitment to Maximise Service Provision to Aboriginal and Torres Strait Islander Communities—A National Perspective. International Caring ConferenceCentrelink was a major sponsor of the International Caring Conference held in Brisbane from 29–31 March 2000. The conference brought together international guest speakers to discuss the future of caring. The conference also provided a forum for carers, organisations and departments to discuss emerging issues such as Welfare Reform. It was also an opportunity to showcase Centrelink to key international figures. International Executive Conference—Focus on Social SecurityOn 9 May 2000, Virginia Mudie, National Manager, Employment Services Community Segment, presented a paper entitled ‘Vision and Strategy of Centrelink—Customer/Client Orientation with Life Events’at the International Executive Conference—Focus on Social Security, held in Potsdam, Germany. Six Countries Conference on Benefit Fraud in New ZealandTwo officers from the Detection and Review Team attended the Six Countries Conference on Benefit Fraud in New Zealand in September 1999 and presented a paper on ‘Fraud Prevention and Detection—Liaison Between Revenue and Welfare Agencies’. Six Countries Conference on Internet ApplicationsJane Treadwell, Chief Information Officer, attended the Six Countries Conference on Internet Applications in Baltimore USA, in September 1999 and made a joint presentation, with FaCS, on the Internet and electronic service delivery. Joint International Federation of Social Workers and Australian Association of Social Workers ConferenceCentrelink was a major sponsor of the joint IFSW/AASW Conference, which was held in Brisbane in September 1999. A number of Centrelink Social Workers presented papers, and the conference included a presentation by Ms Sue Vardon, CEO. Directory: sites -> default -> files -> documents documents -> North Mankato Taylor Library documents -> In the Red and Brown Water documents -> - documents -> Cbp and Trade Automated Interface Requirements Appendix: pga december 22, 2015 documents -> Ace abi catair customs and Trade Automated Interface Requirements documents -> Ace abi catair customs and Trade Automated Interface Requirements documents -> Mobile audio/video recording systems documents -> The south australian government gazette documents -> All public acts appearing in this gazette are to be considered official, and obeyed as such documents -> Union interparlementaire inter-parliamentary union Download 0.83 Mb. Share with your friends:
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