Centrelink annual report 1999 – 2000 Contact officer
Download 0.83 Mb.
|
- Navigate this page:
- Outcome and Output Structure
- Client Partnerships To build partnerships with client agencies that deliver the required results and provide value for money. Customer and Community
- Cost Efficiency To manage our business efficiently and return a dividend to Government. Innovation
- Social Justice and Equity
- Our Quality First Policy
- Our Business Arrangements
- Access to Centrelink Services
Our MissionBuilding a stronger community by:
Outcome and Output StructureCentrelink has one outcome which is Effective delivery of Commonwealth services to eligible customers. This outcome is supported by the output of efficient delivery of Commonwealth services to eligible customers (see Chapter 3, Performance Report, page 21 for more information). Our GoalsTo achieve the commitments to Government and client agencies, customers and staff, Centrelink has set six goals to be achieved progressively over the next three years: Client PartnershipsTo build partnerships with client agencies that deliver the required results and provide value for money. Customer and CommunityTo increase customer and community involvement and satisfaction with services. Centrelink PeopleTo create an environment where Centrelink’s people give value to customers,client agencies and the community through their skills and commitment to service. Cost EfficiencyTo manage our business efficiently and return a dividend to Government. InnovationTo provide innovative and personalized solutions , consistent with government policy. Best PracticeTo be first choice and benchmarked as the best practice in service delivery. We have also developed key performance indicators and use the Balanced Scorecard to measure our performance against targets for five of these goals. Our sixth goal, best practice, is not measured individually as it is the sum of the total achievement against the other five goals and will be validated through external benchmarking. Social Justice and EquityCentrelink fully supports the Government’s social justice, access and equity objectives. The needs of Indigenous communities, people from diverse cultural and linguistic backgrounds, people with disabilities, women and people living in rural, remote and isolated areas are all key priorities in delivery of our services. Our Shared BehavioursOur Shared Behaviours guide work practices, decision making and dealings with our customers, clients and staff. They are:
Our Quality First PolicyCentrelink’s Quality First Policy provides the link between our Strategic Framework and our operational activities. The Quality First Policy is simply a structured way of how to go about providing quality customer service. Key elements include:
Our Business ArrangementsCentrelink operates under a purchaser/provider framework. Broadly defined, a purchaser/provider arrangement is one in which:
Purchaser/provider arrangements clarify areas of responsibility and financial commitments to particular functions. Benefits of such arrangements include:
Centrelink’s business arrangements are outlined in either Business Partnership Agreements or other agreements with client agencies. They outline:
Business Partnership Agreements require clear specification of policy and operational outcome requirements and ensure identification of respective purchaser/provider roles and responsibilities. They provide clarity of performance and accountability expectations. The complete list of client agencies with whom Centrelink has business arrangements can be found on Chapter 4, Our Client Partnerships, page 25. Access to Centrelink ServicesCustomers can now access Centrelink services in a variety of ways, including:
Directory: sites -> default -> files -> documents documents -> North Mankato Taylor Library documents -> In the Red and Brown Water documents -> - documents -> Cbp and Trade Automated Interface Requirements Appendix: pga december 22, 2015 documents -> Ace abi catair customs and Trade Automated Interface Requirements documents -> Ace abi catair customs and Trade Automated Interface Requirements documents -> Mobile audio/video recording systems documents -> The south australian government gazette documents -> All public acts appearing in this gazette are to be considered official, and obeyed as such documents -> Union interparlementaire inter-parliamentary union Download 0.83 Mb. Share with your friends:
|