Allstaff Australia Pty Ltd
|
Preparation of communication strategies and promotion of Centrelink’s role in the wider community
|
R/T
|
D
|
$101 088.00
|
|
Arplan
|
Assessment and evaluation of bids for tender process
|
R/T
|
A, D
|
$75 600.00
|
|
Box Hill Institute TAFE
|
Workplace assessment
|
R/T
|
D
|
|
$33 643.00
|
Brightstar Information Technology Group Pty Ltd
|
SAP Data extract reporting
|
R/T
|
A
|
Standing Offer
|
|
Brightstar Information Technology Group Pty Ltd
|
SAP consulting in relation to service based costing project
|
R/T
|
D
|
$100 000.00
|
|
Computer Corporation of America (CCA)
|
Model 204 training for National Support Office staff
|
R/T
|
A,D
|
|
Standing Offer
|
Deloitte Consulting Pty Ltd
|
Advice on IT infrastructure outsourcing
|
P/T
|
C, D
|
$478 000.00
|
|
Deloitte Consulting Pty Ltd
|
Provision of cost per service for customer using activity based costing, price benchmarking and fixed and variable funding
|
P/T
|
A
|
$736 000.00
|
|
Deloitte Consulting Pty Ltd
|
Consultancy for an improved child care provider payment plan
|
R/T
|
D
|
$69 000.00
|
|
Energy Efficient Strategies Pty Ltd
|
Audit of Telstra lines
|
R/T
|
D
|
$25 600.00
|
|
Enterprise Marketing & Research
|
Ascertain from business people the time taken to complete government forms
|
R/T
|
A,C
|
$240 000.00
|
|
Eureka Research
|
Analysis of questionnaire forms
|
R/T
|
A,C
|
$14 088.00
|
|
Interactive Media Pty Ltd
|
Design of HTML prototype for balanced scorecard
|
R/T
|
A
|
$10 000.00
|
|
IPMS Pty Ltd
|
Review of National Support Office accommodation arrangements
|
R/T
|
A
|
$21 000.00
|
|
Jonson Business Consulting Services
|
Development of an integrated framework for Stakeholder Research
|
P/T
|
A
|
$ 200 000.00
|
|
Mark Dignam
|
Research to review the operations of Centrelink business TV unit
|
R/T
|
A,C
|
$20 000.00
|
|
Market Access
|
Communication needs and preferences for youth and students customers
|
R/T
|
A,C
|
$40 000.00
|
|
Market Access*
|
Evaluate Telstra multimedia pay phone trial
|
R/T
|
A,C
|
$59 000.00
|
|
Market Attitude Research
|
Market test the revised Youth Allowance claim package
|
R/T
|
A,C
|
$40 000.00
|
|
Market Solutions
|
To undertake survey gauging service, consistency of advice and office presentation in two areas
|
R/T
|
A,C
|
$15 000.00
|
|
Market Solutions
|
Assistance for Isolated Children survey
|
R/T
|
A,C
|
$20 529.00
|
|
Matra Pty Ltd
|
Advice in relation to assessing the value for money aspects of mainframe software
|
R/T
|
D
|
$30 000.00
|
|
Matra Pty Ltd t/a the Tennyson Group
|
Review of software contracts
|
R/T
|
D
|
$33 000.00
|
|
Meta Group Asia Pacific Ltd
|
Enterprise architecture strategies
|
R/T
|
D
|
$215 000.00
|
|
Millar Watson
|
Project management architectural and construction
|
R/T
|
D
|
$20 700.00
|
|
Millar Watson
|
Project management architectural and construction
|
R/T
|
D
|
$24 400.00
|
|
Millward Brown Australia
|
Validation of ‘life events’ research with Centrelink customers and the wider community
|
R/T
|
D
|
$45 668.00
|
|
Millward Brown Australia
|
Qualitative research for customer charter annual review
|
P/T
|
A, B, C
|
$28 250.00
|
|
Millward Brown Australia
|
National customer satisfaction research for May 2000
|
P/T
|
A, B, C
|
$80 885.00
|
|
Millward Brown Australia
|
Service delivery model
|
R/T
|
A,C
|
$49 465.00
|
|
Myriad Consultancy
|
Market research on customer service in rural and remote areas
|
R/T
|
C
|
$9 700.00
|
|
New Focus
|
Marketing of Centrelink’s payment deduction service, Centrepay
|
R/T
|
A,C
|
$147 000.00
|
|
Newton Wayman Chong
|
Evaluate customer response to intended refinements and simplification of data on statement style letters
|
R/T
|
A
|
$14 948.00
|
|
Newton Wayman Chong
|
Statement style letters follow-up
|
R/T
|
A
|
$22 000.00
|
|
Newton Wayman Chong
|
ABSTUDY survey
|
R/T
|
A,C
|
$65 222.00
|
|
Novell Consulting
|
Standing offer for specialist IT services
|
R/T
|
D
|
$170 000.00
|
|
OPTUS Administration
|
Training solution for the Call Centre network
|
P/T
|
A
|
|
Standing Offer
|
Orima Research
|
Information needs of Disability and Carer customers
|
R/T
|
A,C
|
$37 800.00
|
|
Orima Research
|
Centrelink Call Centre survey
|
R/T
|
A,C
|
$32 350.00
|
|
Orima Research
|
Market test Family Allowancev 18–24 brochure
|
R/T
|
A
|
$19 780.00
|
|
Orima Research
|
Pre-test the updated booklet What to do when someone dies
|
R/T
|
A,C
|
$14 970.00
|
|
Orima Research
|
Pre-test Unzipped magazine
|
R/T
|
A,C
|
$19 200.00
|
|
Orima Research
|
Pre-test Disability Connections
|
R/T
|
A
|
$7 682.00
|
|
Orima Research*
|
Market test government’s savings bonus initiative
|
R/T
|
A,C
|
$53 385.00
|
|
Performance Mentors
|
Mentoring program
|
R/T
|
D
|
|
$21 000.00
|
Pricewaterhouse Coopers
|
Crisis simulation exercise and crisis plans
|
R/T
|
A
|
$110 536.00
|
|
Pricewaterhouse Coopers
|
Taxation advice, project management assistance
|
R/T
|
A,D
|
$150 000.00
|
|
Professional Impressions Pty Ltd
|
Benchmarking tours/workshops
|
R/T
|
D
|
$12 900.00
|
|
PSI Consulting
|
Replacement Medical Assessment panel contracts
|
P/T
|
D
|
$27 800.00
|
|
PSI Consulting†
|
Rent Assistance review
|
R/T
|
A
|
$23 164.00
|
|
PSI Consulting†
|
Rent Assistance review
|
R/T
|
A
|
$27 000.00
|
|
PSR Software Pty Ltd
|
Business analysis of technical specifications for performance data management system
|
R/T
|
A
|
Standing Offer
|
|
Qantas Airways Ltd
|
Performance management and coaching seminars
|
P/T
|
D
|
|
$15 000.00
|
Quadrant Research
|
Pre-test Rural News
|
R/T
|
A,C
|
$11 900.00
|
|
Quadrant Research
|
Market test Employment Update—1999–2000 editions
|
R/T
|
A,C
|
$44 100.00
|
|
Quadrant Research
|
Pre test Student Update
|
R/T
|
A,C
|
$8 400.00
|
|
Quasar Professionals
|
Recruitment service for I&T personnel
|
R/T
|
A, D
|
|
$150 000.00
|
RAP Activities Pty Ltd
|
Provision of training materials for GST and train the trainer
|
R/T
|
A,D
|
|
$149 000.00
|
Research Advantage
|
Evaluate statement of circumstances
|
R/T
|
A,C
|
$26 632.00
|
|
Research Advantage
|
Concept testing new Families imagery
|
R/T
|
A,C
|
$40 396.00
|
|
Roger Monk
|
Provision of media liaison services
|
R/T
|
A,D
|
$52 000.00
|
|
Rogers & Jefferis
|
Provision of structural engineering services
|
R/T
|
A
|
Standing Offer
|
|
Ross Begbie
|
Results through people training
|
R/T
|
D
|
|
$29 780.70
|
Roy Morgan
|
Market test Client Magazine
|
R/T
|
A,C
|
$15 000.00
|
|
Roy Morgan
|
Market test the casual income record—employer verified form
|
R/T
|
A
|
$11 200.00
|
|
Russell Reynolds
|
Recruitment of Chairman and board member
|
R/T
|
A , C
|
|
$75 000.00
|
Seranova
|
Develop new prototype for balanced scorecard
|
R/T
|
C , D
|
$16 000.00
|
|
SMS Consulting Group
|
SAP Data extract reporting
|
R/T
|
A
|
Standing Offer
|
|
SMS Consultancy Pty Ltd
|
Risk management plan for performance data management system
|
R/T
|
D
|
$45 000.00
|
|
SMS Consultancy Pty Ltd
|
Project management and business analysis in relation to performance data management system
|
R/T
|
D
|
$97 500.00
|
|
Sweeney Research
|
Market test tax reform measures
|
P/T
|
A,C,D
|
$58 750.00
|
|
Sweeney Research
|
Treating doctor’s report review
|
R/T
|
A,C
|
$13 850.00
|
|
Synerlogic Microsystems Pty Ltd
|
Specialist IT services
|
R/T
|
D
|
$200 000.00
|
|
Team Systems Pty Ltd
|
Design and facilitate a team building process to accelerate the process of team formation across the recently expanded strategic services team
|
R/T
|
D
|
|
$10 875.00
|
The Customer Connection
|
Customer service skills
|
R/T
|
A,D
|
|
$25 000.00
|
The Riches Group
|
Leadership training
|
R/T
|
A,D
|
|
$10 000.00
|
Upton Martin Consulting
|
Preparation and facilitation of training courses as requested
|
P/T
|
A
|
|
Standing Offer
|
Yann Campbell Hoare Wheeler (now Millward Brown Australia)
|
National customer satisfaction research for November ’99
|
P/T
|
A, B, C
|
$78 600.00
|
|
Yann Campbell Hoare Wheeler
|
Implementation of new Rural Call Centre
|
R/T
|
A
|
$56 660.00
|
|